Mercure Resort Sanur

Excellent grounds, pool, staff and breakfast! Only downside, front desk staff who answers the phone doesn't speak English and often does not address your request, request to speak to someone who speaks English.

Good hotel in great position right on the beach. You can see wear and tear but staff do make every effort to make stay very welcoming. Especially waiting staff and room attendant

Great location close to the beach, perfekt for our 2 year old son. Staff super friendly and helpfull if needed. Breakfast had evereything yoposspossible

Mercure Sanur is a bit older compared to other hotels in the area, but it’s clean, affordable, and has a lovely private beach, which is a big plus. We booked the Christmas buffet (6–9 pm) and arrived around 7 pm. By 8:30 pm, staff repeatedly asked if we wanted more food or drinks, and some tables were already being cleaned. By 8:40 pm, the buffet was being packed away, which felt unacceptable as it was meant to run until 9 pm. Service was inconsistent throughout our stay. Some staff were great, but others—especially at the bar—were inattentive. Light lunch orders often took 50–60 minutes, and on more than one occasion drinks were forgotten entirely, even when we were sitting right in front of the bar. Staff were apologetic, but we often had to repeat ourselves. On a positive note, the front desk staff were excellent—friendly, efficient, and helpful.

Staff were excellent!!! Amenities and infrastructure, the layout of the room (construction) made me fill we were in the most calm place surrounded the beautiful trees and garden. A 2 minutes walk from the beach.