Name: Protea Hotel Fire & Ice by Marriott Cape Town
Address: New Church Street, Cape Town, Western Cape (provins), ZA
Price range: 149 US$–299 US$ per night
Rating: 7.95

Hvad siger gæsterne

På Protea Hotel Fire & Ice by Marriott Cape Town roser rejsende gentagne gange det exceptionelt venlige personale, lækker mad på stedet og den centrale beliggenhed, mens feedback om værelserne spænder fra moderne, rummelige lofter til mindre, mere støjende muligheder i nærheden af nattelivet.

Mange beskriver ejendommen og værelserne som meget rene, selvom nogle bemærker mindre vedligeholdelsesproblemer som lunefulde brusere eller mindre problemer på badeværelset. Et par gæster rapporterede om mangler i servicen, herunder problemer med indcheckningssystemet i forbindelse med betaling/refusion, forsinkelser med vask, langsomme svar eller stive bookingpolitikker. Samlet set passer det rejsende, der værdsætter en central base med livlige sociale områder, idet man noterer sig potentiel støj og forskelle i værelsesstørrelsen.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

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Faciliteter

Gæster fremhæver ofte den livlige bar og den generelle atmosfære, og mange nyder restauranten på stedet; nogle rapporterer om høj musik eller støj fra natklubben visse nætter.

Relaterede gæsteanmeldelser

10

Henning

19. jan. 2023

·

Overnattede 19.375 nætter

Sehr freundliche Mitarbeiter, eine einladende Bar, gutes Restaurant . Nicht gefallen : am 13.und besonders am 14.1. zu laute Musik, die kaum eine Unterhaltung zuließ. Drei völlig überflüssige Bildschirme , die sinnloses Fussball zeigten!!

10

peter

16. maj 2025

·

Overnattede 2 nætter

All the staff was amazing, including George the bartender!

10

Angela

12. jan. 2023

·

Overnattede 4 nætter

I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.

10

Michael

11. dec. 2024

·

Overnattede 4 nætter

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

8

Claudia

19. dec. 2024

·

Overnattede 2 nætter

Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.

10

Carla

21. mar. 2024

·

Overnattede 6 nætter

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Oladipo

8. dec. 2023

·

Overnattede 6 nætter

Nice, quiet place with a good vibe. Good for business and pleasure.

8

Kevin

8. mar. 2023

·

Overnattede 4 nætter

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

8

Kevin

19. apr. 2023

·

Overnattede 6 nætter

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Herman

1. mar. 2024

·

Overnattede 3 nætter

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

Var dette nyttigt?

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Rengøring

Hyppigt beskrevet som rent og endda pletfrit, med ros til rengøringspersonalet; nogle få bemærker vedligeholdelsesproblemer som f.eks. inkonsekvent brusetemperatur eller mindre mangler på badeværelset.

Relaterede gæsteanmeldelser

10

chidi

7. jan. 2025

·

Overnattede 7 nætter

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.

10

Carla

21. mar. 2024

·

Overnattede 6 nætter

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Wilma

19. mar. 2024

·

Overnattede 4 nætter

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.

10

Ellen Maria

5. apr. 2023

·

Overnattede 20 nætter

Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen

10

Andrea

12. jan. 2026

·

Overnattede 3 nætter

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19. apr. 2023

·

Overnattede 6 nætter

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

4

Soundouss

24. jun. 2025

·

Overnattede 7 nætter

Clean, vut noisy

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Værelser

Moderne værelser med nogle rummelige lofter og fin udsigt, men flere standardværelser virker små. Støj påvirker nogle ophold, og nogle nævner pudekomfort eller særpræget design.

Relaterede gæsteanmeldelser

10

Tofiq

24. dec. 2024

·

Overnattede 4 nætter

The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.

8

Carolyne

11. dec. 2023

·

Overnattede 1 nat

My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place

10

Michael

11. dec. 2024

·

Overnattede 4 nætter

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

4

Steven

19. feb. 2023

·

Overnattede 2 nætter

Strange hotel, small box room, bizarre design choices.

8

Michael

19. okt. 2024

·

Overnattede 4 nætter

Nice hotel, great staff, breakfast nice. Rooms are a bit small.

10

Andrea

12. jan. 2026

·

Overnattede 3 nætter

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19. apr. 2023

·

Overnattede 6 nætter

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

6

tiffany

21. okt. 2023

·

Overnattede 1 nat

It was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!

10

Herman

1. mar. 2024

·

Overnattede 3 nætter

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

4

Soundouss

24. jun. 2025

·

Overnattede 7 nætter

Clean, vut noisy

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Service

Personalet roses bredt for at være exceptionelt venligt og hjælpsomt. Rapporter inkluderer dog problemer med indcheckningssystemet i forbindelse med betaling/refusion, vask der ikke returneres til tiden, langsom eller ikke-reagerende reception, og stive bookingpolitikker.

Relaterede gæsteanmeldelser

10

peter

16. maj 2025

·

Overnattede 2 nætter

All the staff was amazing, including George the bartender!

4

Katherine

1. maj 2023

·

Overnattede 2 nætter

The property was not understanding about an unintentional double booking that was caught within 24 hours of purchase and several weeks prior to the stay. Even the request to not refund but convert to a credit at the property was denied. I will stay somewhere else

10

Tofiq

24. dec. 2024

·

Overnattede 4 nætter

The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.

2

Meyer

5. feb. 2025

·

Overnattede 1 nat

Their systems were off-line upon check-in. Despite showing the receipt and booking confirmation they made my employee pay before allowing checking, despite knowing the fault is on their end and trouble shooting or just re-check in the following morning, which would be normal practise. When the system was online the following day, the refund took 3-4 days. Furthermore, laundry service was requested. After following up numerous times and being assured it will be ready on time, when the time actually came for the laundry to be required back, they said it was never sent in.

2

Meyer

1. feb. 2025

·

Overnattede 5 nætter

Not only were their systems pff line to check and validate the booking and payment upon arrival, despite showing the receipt and booking confirmation, but then they also compelled my employee to pay for the first night stay, before they would book him in. The system was back the following and they processed the refund only 3 days later. Then he booked in washing, which not only forgot to send into the cleaners, but kept on saying it will be ready on time. But then it was later the following day as well, not meeting deadlines they provided, multiple times this causing crisis management for clothes.

10

Malak

28. jan. 2024

·

Overnattede 8 nætter

Staff was excellent and service was beyond!

10

chidi

7. jan. 2025

·

Overnattede 7 nætter

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.

10

Carla

21. mar. 2024

·

Overnattede 6 nætter

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Kevin

19. apr. 2023

·

Overnattede 6 nætter

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Meghan

24. okt. 2025

·

Overnattede 1 nat

Staff was exceptionally friendly and helpful

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Lokation

Betragtes bredt som centralt og praktisk til både forretning og fritid. Ligger ikke ved V og A Waterfront, så der er brug for taxaer for at besøge området.

Relaterede gæsteanmeldelser

10

Angela

12. jan. 2023

·

Overnattede 4 nætter

I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.

8

Carolyne

11. dec. 2023

·

Overnattede 1 nat

My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place

10

Adrian

13. apr. 2024

·

Overnattede 6 nætter

Zentral

10

Ellen Maria Frintrup

15. jan. 2024

·

Overnattede 20 nætter

Super Lage, wunderbares freundliches Personal

8

Oladipo

8. dec. 2023

·

Overnattede 6 nætter

Nice, quiet place with a good vibe. Good for business and pleasure.

10

Ellen Maria

5. apr. 2023

·

Overnattede 20 nætter

Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen

8

Kevin

8. mar. 2023

·

Overnattede 4 nætter

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

10

Nils

31. mar. 2025

·

Overnattede 2 nætter

Nice hotel in good central location

10

Herman

1. mar. 2024

·

Overnattede 3 nætter

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Spisning

Restauranten og morgenmaden får hyppig ros for smag og variation, herunder en populær buffet. Lejlighedsvise ulemper inkluderer lange køer til morgenmadsegn, hurtig afrydning af tallerkener, en begrænset sen natmenu eller manglende fleksibilitet i forhold til mindre ændringer.

Relaterede gæsteanmeldelser

10

Michael

11. dec. 2024

·

Overnattede 4 nætter

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

8

Claudia

19. dec. 2024

·

Overnattede 2 nætter

Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.

10

Carla

21. mar. 2024

·

Overnattede 6 nætter

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Michael

19. okt. 2024

·

Overnattede 4 nætter

Nice hotel, great staff, breakfast nice. Rooms are a bit small.

8

Wilma

19. mar. 2024

·

Overnattede 4 nætter

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.

8

Kevin

8. mar. 2023

·

Overnattede 4 nætter

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

10

Andrea

12. jan. 2026

·

Overnattede 3 nætter

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19. apr. 2023

·

Overnattede 6 nætter

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Jeffrey

16. nov. 2024

·

Overnattede 1 nat

Food from the hotel's restaurant was excellent, including the breakfast buffet

10

Herman

1. mar. 2024

·

Overnattede 3 nætter

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Måned	Gennemsnitlig pris
januar	141 US$
februar	236 US$
marts	168 US$
april	135 US$
maj	153 US$
juni	111 US$
juli	106 US$
august	111 US$
september	125 US$
oktober	188 US$
november	214 US$
december	152 US$

sø.	ma.	ti.	on.	to.	fr.	lø.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $233	21 $240	22 $224	23 $178	24 $170
25 $209	26 $185	27 $180	28 $195	29 $195	30 $151	31 $153

sø.	ma.	ti.	on.	to.	fr.	lø.
1 $169	2 $165	3 $170	4 $192	5 $170	6 $149	7 $180
8 $196	9 $206	10 $210	11 $206	12 $206	13 $165	14 $166
15 $267	16 $285	17 $299	18 $289	19 $290	20 $212	21 $221
22 $240	23 $228	24 $258	25 $245	26 $253	27 $185	28 $190
29 $249	30 $243

Protea Hotel Fire & Ice by Marriott Cape Town

Priser på Protea Hotel Fire & Ice by Marriott Cape Town

Gennemsnitlige månedlige priser

Om dette overnatningssted

Lokation

Værelsesmuligheder

Værelse - 2 enkeltsenge - bjergudsigt

Loftsværelse - 2 soveværelser

Værelse - 1 kingsize-seng - balkon

Værelse - 1 kingsize-seng

Loftsværelse - 1 soveværelse

Værelse - 1 kingsize-seng - bjergudsigt

Gæsteanmeldelser af Protea Hotel Fire & Ice by Marriott Cape Town

Hvem overnatter her?

Hvad siger gæsterne

Overnatningsstedets retninglinjer

Indtjekningsanvisninger

Godt at vide

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