Name: Protea Hotel Fire & Ice by Marriott Cape Town
Address: New Church Street, Kapstadt, Westkap (Provinz), ZA
Price range: 149 $–299 $ per night
Rating: 7.95

Was Gäste sagen

Im Protea Hotel Fire & Ice by Marriott Kapstadt loben Reisende regelmäßig das außergewöhnlich freundliche Personal, das schmackhafte gastronomische Angebot vor Ort und die zentrale Lage. Die Meinungen zu den Zimmern reichen von modernen, geräumigen Lofts bis hin zu kleineren, lautereren Optionen in der Nähe des Nachtlebens.

Viele beschreiben die Unterkunft und die Zimmer als sehr sauber, obwohl einige kleinere Wartungsmängel wie störrische Duschen oder geringfügige Badezimmerprobleme erwähnen. Einige Gäste berichteten von Servicepannen, darunter Probleme mit dem Check-in-System in Bezug auf Zahlungen/Erstattungen, Verzögerungen bei der Wäsche, langsame Reaktionszeiten oder starre Buchungsbedingungen. Insgesamt eignet sich das Hotel für Reisende, die einen zentralen Ausgangspunkt mit lebhaften Gemeinschaftsbereichen schätzen, wobei mögliche Lärmbelästigung und unterschiedliche Zimmergrößen zu beachten sind.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Gastronomie

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Ausstattung

Gäste heben häufig die lebhafte Bar und die stimmungsvolle Atmosphäre hervor, und viele genießen das hoteleigene Restaurant. Einige berichten von lauter Musik oder Nachtclubgeräuschen an bestimmten Abenden.

Ähnliche Gästebewertungen

10

Henning

19. Jan. 2023

·

Aufenthalt für 19.375 Nächte

Sehr freundliche Mitarbeiter, eine einladende Bar, gutes Restaurant . Nicht gefallen : am 13.und besonders am 14.1. zu laute Musik, die kaum eine Unterhaltung zuließ. Drei völlig überflüssige Bildschirme , die sinnloses Fussball zeigten!!

10

peter

16. Mai 2025

·

Aufenthalt für 2 Nächte

All the staff was amazing, including George the bartender!

10

Angela

12. Jan. 2023

·

Aufenthalt für 4 Nächte

I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.

10

Michael

11. Dez. 2024

·

Aufenthalt für 4 Nächte

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

8

Claudia

19. Dez. 2024

·

Aufenthalt für 2 Nächte

Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.

10

Carla

21. März 2024

·

Aufenthalt für 6 Nächte

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Oladipo

8. Dez. 2023

·

Aufenthalt für 6 Nächte

Nice, quiet place with a good vibe. Good for business and pleasure.

8

Kevin

8. März 2023

·

Aufenthalt für 4 Nächte

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

8

Kevin

19. Apr. 2023

·

Aufenthalt für 6 Nächte

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Herman

1. März 2024

·

Aufenthalt für 3 Nächte

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Sauberkeit

Wird häufig als sauber und sogar tadellos beschrieben, mit Komplimenten für den Reinigungsservice. Einige wenige erwähnen Wartungsprobleme wie eine inkonsistente Duschtemperatur oder kleinere Mängel im Badezimmer.

Ähnliche Gästebewertungen

10

chidi

7. Jan. 2025

·

Aufenthalt für 7 Nächte

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.

10

Carla

21. März 2024

·

Aufenthalt für 6 Nächte

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Wilma

19. März 2024

·

Aufenthalt für 4 Nächte

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.

10

Ellen Maria

5. Apr. 2023

·

Aufenthalt für 20 Nächte

Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen

10

Andrea

12. Jan. 2026

·

Aufenthalt für 3 Nächte

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19. Apr. 2023

·

Aufenthalt für 6 Nächte

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

4

Soundouss

24. Juni 2025

·

Aufenthalt für 7 Nächte

Clean, vut noisy

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Zimmer

Moderne Zimmer mit einigen geräumigen Lofts und schöner Aussicht, aber mehrere Standardzimmer wirken klein. Lärm beeinträchtigt einige Aufenthalte, und einige erwähnen den Schlafkomfort der Kissen oder das ausgefallene Design.

Ähnliche Gästebewertungen

10

Tofiq

24. Dez. 2024

·

Aufenthalt für 4 Nächte

The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.

8

Carolyne

11. Dez. 2023

·

Aufenthalt für eine Nacht

My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place

10

Michael

11. Dez. 2024

·

Aufenthalt für 4 Nächte

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

4

Steven

19. Feb. 2023

·

Aufenthalt für 2 Nächte

Strange hotel, small box room, bizarre design choices.

8

Michael

19. Okt. 2024

·

Aufenthalt für 4 Nächte

Nice hotel, great staff, breakfast nice. Rooms are a bit small.

10

Andrea

12. Jan. 2026

·

Aufenthalt für 3 Nächte

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19. Apr. 2023

·

Aufenthalt für 6 Nächte

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

6

tiffany

21. Okt. 2023

·

Aufenthalt für eine Nacht

It was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!

10

Herman

1. März 2024

·

Aufenthalt für 3 Nächte

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

4

Soundouss

24. Juni 2025

·

Aufenthalt für 7 Nächte

Clean, vut noisy

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Service

Das Personal wird durchweg als außergewöhnlich freundlich und hilfsbereit gelobt. Berichte erwähnen jedoch Probleme mit dem Check-in-System in Bezug auf Zahlungen/Erstattungen, nicht rechtzeitig zurückgegebene Wäsche, langsame oder untätige Rezeption sowie starre Buchungsbedingungen.

Ähnliche Gästebewertungen

10

peter

16. Mai 2025

·

Aufenthalt für 2 Nächte

All the staff was amazing, including George the bartender!

4

Katherine

1. Mai 2023

·

Aufenthalt für 2 Nächte

The property was not understanding about an unintentional double booking that was caught within 24 hours of purchase and several weeks prior to the stay. Even the request to not refund but convert to a credit at the property was denied. I will stay somewhere else

10

Tofiq

24. Dez. 2024

·

Aufenthalt für 4 Nächte

The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.

2

Meyer

5. Feb. 2025

·

Aufenthalt für eine Nacht

Their systems were off-line upon check-in. Despite showing the receipt and booking confirmation they made my employee pay before allowing checking, despite knowing the fault is on their end and trouble shooting or just re-check in the following morning, which would be normal practise. When the system was online the following day, the refund took 3-4 days. Furthermore, laundry service was requested. After following up numerous times and being assured it will be ready on time, when the time actually came for the laundry to be required back, they said it was never sent in.

2

Meyer

1. Feb. 2025

·

Aufenthalt für 5 Nächte

Not only were their systems pff line to check and validate the booking and payment upon arrival, despite showing the receipt and booking confirmation, but then they also compelled my employee to pay for the first night stay, before they would book him in. The system was back the following and they processed the refund only 3 days later. Then he booked in washing, which not only forgot to send into the cleaners, but kept on saying it will be ready on time. But then it was later the following day as well, not meeting deadlines they provided, multiple times this causing crisis management for clothes.

10

Malak

28. Jan. 2024

·

Aufenthalt für 8 Nächte

Staff was excellent and service was beyond!

10

chidi

7. Jan. 2025

·

Aufenthalt für 7 Nächte

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.

10

Carla

21. März 2024

·

Aufenthalt für 6 Nächte

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Kevin

19. Apr. 2023

·

Aufenthalt für 6 Nächte

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Meghan

24. Okt. 2025

·

Aufenthalt für eine Nacht

Staff was exceptionally friendly and helpful

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Lage

Wird allgemein als zentral und günstig für Geschäfts- und Privatreisende angesehen. Liegt nicht am V and A Waterfront, daher sind Taxis für Besuche dort erforderlich.

Ähnliche Gästebewertungen

10

Angela

12. Jan. 2023

·

Aufenthalt für 4 Nächte

I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.

8

Carolyne

11. Dez. 2023

·

Aufenthalt für eine Nacht

My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place

10

Adrian

13. Apr. 2024

·

Aufenthalt für 6 Nächte

Zentral

10

Ellen Maria Frintrup

15. Jan. 2024

·

Aufenthalt für 20 Nächte

Super Lage, wunderbares freundliches Personal

8

Oladipo

8. Dez. 2023

·

Aufenthalt für 6 Nächte

Nice, quiet place with a good vibe. Good for business and pleasure.

10

Ellen Maria

5. Apr. 2023

·

Aufenthalt für 20 Nächte

Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen

8

Kevin

8. März 2023

·

Aufenthalt für 4 Nächte

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

10

Nils

31. März 2025

·

Aufenthalt für 2 Nächte

Nice hotel in good central location

10

Herman

1. März 2024

·

Aufenthalt für 3 Nächte

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Gastronomie

Restaurant und Frühstück erhalten häufig Lob für Geschmack und Vielfalt, einschließlich eines beliebten Buffets. Gelegentliche Nachteile sind lange Warteschlangen auf Eier beim Frühstück, schnelles Abräumen der Teller, eine begrenzte Speisekarte für die späte Nacht oder mangelnde Flexibilität bei kleinen Änderungen.

Ähnliche Gästebewertungen

10

Michael

11. Dez. 2024

·

Aufenthalt für 4 Nächte

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

8

Claudia

19. Dez. 2024

·

Aufenthalt für 2 Nächte

Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.

10

Carla

21. März 2024

·

Aufenthalt für 6 Nächte

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Michael

19. Okt. 2024

·

Aufenthalt für 4 Nächte

Nice hotel, great staff, breakfast nice. Rooms are a bit small.

8

Wilma

19. März 2024

·

Aufenthalt für 4 Nächte

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.

8

Kevin

8. März 2023

·

Aufenthalt für 4 Nächte

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

10

Andrea

12. Jan. 2026

·

Aufenthalt für 3 Nächte

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19. Apr. 2023

·

Aufenthalt für 6 Nächte

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Jeffrey

16. Nov. 2024

·

Aufenthalt für eine Nacht

Food from the hotel's restaurant was excellent, including the breakfast buffet

10

Herman

1. März 2024

·

Aufenthalt für 3 Nächte

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Monat	Durchschnittspreis
Januar	141 $
Februar	236 $
März	168 $
April	135 $
Mai	153 $
Juni	111 $
Juli	106 $
August	111 $
September	125 $
Oktober	188 $
November	214 $
Dezember	152 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $232	21 $240	22 $224	23 $178	24 $170
25 $209	26 $185	27 $180	28 $195	29 $195	30 $151	31 $153

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
1 $169	2 $165	3 $170	4 $192	5 $170	6 $149	7 $180
8 $196	9 $206	10 $210	11 $206	12 $206	13 $165	14 $166
15 $267	16 $285	17 $299	18 $289	19 $290	20 $212	21 $221
22 $240	23 $228	24 $258	25 $245	26 $253	27 $185	28 $190
29 $249	30 $243

Protea Hotel Fire & Ice by Marriott Cape Town

Preise für Protea Hotel Fire & Ice by Marriott Cape Town

Monatliche Durchschnittspreise

Über diese Unterkunft

Lage

Zimmeroptionen

Zimmer, 2 Einzelbetten, Bergblick

Loft, 2 Schlafzimmer

Zimmer, 1 King-Bett, Balkon

Zimmer, 1 King-Bett

Loft, 1 Schlafzimmer

Zimmer, 1 King-Bett, Bergblick

Gästebewertungen zu Protea Hotel Fire & Ice by Marriott Cape Town

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Hinweise zum Check-in

Gut zu wissen

Optionale Extras

Preise für kommende Reisedaten