Name: Protea Hotel Fire & Ice by Marriott Cape Town
Address: New Church Street, Le Cap, Le Cap - Cap-Occidental (province), ZA
Price range: 149 $US–299 $US per night
Rating: 7.95

Ce qu'en disent des voyageurs

À l'hôtel Protea Hotel Fire & Ice by Marriott Cape Town, les voyageurs font régulièrement l'éloge du personnel exceptionnellement accueillant, de la restauration savoureuse sur place et de l'emplacement central. Les avis concernant les chambres varient : certains apprécient les lofts modernes et spacieux, tandis que d'autres mentionnent des options plus petites et bruyantes à proximité de la vie nocturne.

Beaucoup décrivent l'établissement et les chambres comme très propres, bien que certains soulignent quelques problèmes d'entretien, tels que des douches capricieuses ou de petits défauts dans les salles de bain. Quelques clients ont signalé des lacunes dans le service, notamment des problèmes avec le système d'enregistrement concernant les paiements/remboursements, des retards de blanchisserie, des réponses lentes ou des politiques de réservation rigides. Dans l'ensemble, cet hôtel convient aux voyageurs qui privilégient un emplacement central avec des espaces sociaux animés, tout en tenant compte du bruit potentiel et des différences de taille des chambres.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients soulignent fréquemment l'ambiance animée du bar et l'atmosphère générale, et beaucoup apprécient le restaurant sur place ; certains signalent de la musique forte ou des nuisances sonores provenant de la discothèque certains soirs.

Avis de voyageur à ce sujet

10

Henning

19 janv. 2023

·

A séjourné 19 375 nuits

Sehr freundliche Mitarbeiter, eine einladende Bar, gutes Restaurant . Nicht gefallen : am 13.und besonders am 14.1. zu laute Musik, die kaum eine Unterhaltung zuließ. Drei völlig überflüssige Bildschirme , die sinnloses Fussball zeigten!!

10

peter

16 mai 2025

·

A séjourné 2 nuits

All the staff was amazing, including George the bartender!

10

Angela

12 janv. 2023

·

A séjourné 4 nuits

I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.

10

Michael

11 déc. 2024

·

A séjourné 4 nuits

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

8

Claudia

19 déc. 2024

·

A séjourné 2 nuits

Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.

10

Carla

21 mars 2024

·

A séjourné 6 nuits

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Oladipo

8 déc. 2023

·

A séjourné 6 nuits

Nice, quiet place with a good vibe. Good for business and pleasure.

8

Kevin

8 mars 2023

·

A séjourné 4 nuits

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

8

Kevin

19 avr. 2023

·

A séjourné 6 nuits

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Herman

1 mars 2024

·

A séjourné 3 nuits

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

L'établissement est souvent décrit comme propre et même impeccable, avec des compliments pour le service de ménage. Quelques personnes notent toutefois des problèmes d'entretien, tels que des variations de température de la douche ou de petits défauts dans la salle de bain.

Avis de voyageur à ce sujet

10

chidi

7 janv. 2025

·

A séjourné 7 nuits

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.

10

Carla

21 mars 2024

·

A séjourné 6 nuits

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Wilma

19 mars 2024

·

A séjourné 4 nuits

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.

10

Ellen Maria

5 avr. 2023

·

A séjourné 20 nuits

Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen

10

Andrea

12 janv. 2026

·

A séjourné 3 nuits

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19 avr. 2023

·

A séjourné 6 nuits

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

4

Soundouss

24 juin 2025

·

A séjourné 7 nuits

Clean, vut noisy

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont modernes, avec des lofts spacieux et de belles vues, mais plusieurs chambres standard semblent petites. Le bruit peut perturber certains séjours, et certains mentionnent le confort des oreillers ou un design original.

Avis de voyageur à ce sujet

10

Tofiq

24 déc. 2024

·

A séjourné 4 nuits

The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.

8

Carolyne

11 déc. 2023

·

A séjourné 1 nuit

My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place

10

Michael

11 déc. 2024

·

A séjourné 4 nuits

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

4

Steven

19 févr. 2023

·

A séjourné 2 nuits

Strange hotel, small box room, bizarre design choices.

8

Michael

19 oct. 2024

·

A séjourné 4 nuits

Nice hotel, great staff, breakfast nice. Rooms are a bit small.

10

Andrea

12 janv. 2026

·

A séjourné 3 nuits

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19 avr. 2023

·

A séjourné 6 nuits

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

6

tiffany

21 oct. 2023

·

A séjourné 1 nuit

It was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!

10

Herman

1 mars 2024

·

A séjourné 3 nuits

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

4

Soundouss

24 juin 2025

·

A séjourné 7 nuits

Clean, vut noisy

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement salué pour son accueil exceptionnel et son aide précieuse. Cependant, certains signalent des problèmes avec le système d'enregistrement concernant les paiements/remboursements, du linge non rendu à temps, une réception lente ou insensible, et des politiques de réservation rigides.

Avis de voyageur à ce sujet

10

peter

16 mai 2025

·

A séjourné 2 nuits

All the staff was amazing, including George the bartender!

4

Katherine

1 mai 2023

·

A séjourné 2 nuits

The property was not understanding about an unintentional double booking that was caught within 24 hours of purchase and several weeks prior to the stay. Even the request to not refund but convert to a credit at the property was denied. I will stay somewhere else

10

Tofiq

24 déc. 2024

·

A séjourné 4 nuits

The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.

2

Meyer

5 févr. 2025

·

A séjourné 1 nuit

Their systems were off-line upon check-in. Despite showing the receipt and booking confirmation they made my employee pay before allowing checking, despite knowing the fault is on their end and trouble shooting or just re-check in the following morning, which would be normal practise. When the system was online the following day, the refund took 3-4 days. Furthermore, laundry service was requested. After following up numerous times and being assured it will be ready on time, when the time actually came for the laundry to be required back, they said it was never sent in.

2

Meyer

1 févr. 2025

·

A séjourné 5 nuits

Not only were their systems pff line to check and validate the booking and payment upon arrival, despite showing the receipt and booking confirmation, but then they also compelled my employee to pay for the first night stay, before they would book him in. The system was back the following and they processed the refund only 3 days later. Then he booked in washing, which not only forgot to send into the cleaners, but kept on saying it will be ready on time. But then it was later the following day as well, not meeting deadlines they provided, multiple times this causing crisis management for clothes.

10

Malak

28 janv. 2024

·

A séjourné 8 nuits

Staff was excellent and service was beyond!

10

chidi

7 janv. 2025

·

A séjourné 7 nuits

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.

10

Carla

21 mars 2024

·

A séjourné 6 nuits

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Kevin

19 avr. 2023

·

A séjourné 6 nuits

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Meghan

24 oct. 2025

·

A séjourné 1 nuit

Staff was exceptionally friendly and helpful

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

L'hôtel est largement considéré comme central et pratique pour les affaires et les loisirs. Il n'est pas situé sur le V and A Waterfront, il faut donc prendre un taxi pour s'y rendre.

Avis de voyageur à ce sujet

10

Angela

12 janv. 2023

·

A séjourné 4 nuits

I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.

8

Carolyne

11 déc. 2023

·

A séjourné 1 nuit

My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place

10

Adrian

13 avr. 2024

·

A séjourné 6 nuits

Zentral

10

Ellen Maria Frintrup

15 janv. 2024

·

A séjourné 20 nuits

Super Lage, wunderbares freundliches Personal

8

Oladipo

8 déc. 2023

·

A séjourné 6 nuits

Nice, quiet place with a good vibe. Good for business and pleasure.

10

Ellen Maria

5 avr. 2023

·

A séjourné 20 nuits

Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen

8

Kevin

8 mars 2023

·

A séjourné 4 nuits

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

10

Nils

31 mars 2025

·

A séjourné 2 nuits

Nice hotel in good central location

10

Herman

1 mars 2024

·

A séjourné 3 nuits

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le restaurant et le petit-déjeuner reçoivent souvent des éloges pour leur goût et leur variété, notamment le buffet populaire. Occasionnellement, on relève de longues files d'attente pour les œufs au petit-déjeuner, un débarrassage rapide des assiettes, un menu nocturne limité ou un manque de flexibilité concernant de petites modifications.

Avis de voyageur à ce sujet

10

Michael

11 déc. 2024

·

A séjourné 4 nuits

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

8

Claudia

19 déc. 2024

·

A séjourné 2 nuits

Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.

10

Carla

21 mars 2024

·

A séjourné 6 nuits

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Michael

19 oct. 2024

·

A séjourné 4 nuits

Nice hotel, great staff, breakfast nice. Rooms are a bit small.

8

Wilma

19 mars 2024

·

A séjourné 4 nuits

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.

8

Kevin

8 mars 2023

·

A séjourné 4 nuits

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

10

Andrea

12 janv. 2026

·

A séjourné 3 nuits

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19 avr. 2023

·

A séjourné 6 nuits

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Jeffrey

16 nov. 2024

·

A séjourné 1 nuit

Food from the hotel's restaurant was excellent, including the breakfast buffet

10

Herman

1 mars 2024

·

A séjourné 3 nuits

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	141 $US
février	236 $US
mars	168 $US
avril	135 $US
mai	153 $US
juin	111 $US
juillet	106 $US
août	111 $US
septembre	125 $US
octobre	188 $US
novembre	214 $US
décembre	152 $US

di	lu	ma	me	je	ve	sa
1 $169	2 $165	3 $170	4 $192	5 $170	6 $149	7 $180
8 $196	9 $206	10 $210	11 $206	12 $206	13 $165	14 $166
15 $267	16 $285	17 $299	18 $289	19 $290	20 $212	21 $221
22 $240	23 $228	24 $258	25 $245	26 $253	27 $185	28 $190
29 $249	30 $243

Protea Hotel Fire & Ice by Marriott Cape Town

Prix pour Protea Hotel Fire & Ice by Marriott Cape Town

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre, 2 lits une place, vue montagne

Loft, 2 chambres

Chambre, 1 très grand lit, balcon

Chambre, 1 très grand lit

Loft, 1 chambre

Chambre, 1 très grand lit, vue montagne

Avis des voyageurs sur Protea Hotel Fire & Ice by Marriott Cape Town

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $232	21 $240	22 $224	23 $178	24 $170
25 $209	26 $185	27 $180	28 $195	29 $195	30 $151	31 $153