Name: Kempinski Hotel Mall of the Emirates, Dubai
Address: Sheikh Zayed Road, Dubái, Emirato de Dubái, AE
Price range: 291 US$–382 US$ per night
Rating: 9

Opiniones de los huéspedes

En el Kempinski Hotel Mall of the Emirates, Dubái, los viajeros suelen elogiar al personal amable y profesional, así como la inigualable comodidad de estar conectado al centro comercial. Sin embargo, las opiniones sobre la experiencia en las habitaciones y las comodidades varían según la ubicación, el mantenimiento y las expectativas.

Muchos huéspedes aprecian las habitaciones limpias y espaciosas, así como el acceso familiar a Ski Dubai, restaurantes y tiendas. Entre las preocupaciones frecuentes se incluyen olores a cigarrillo o a humedad, controles de clima anticuados o caprichosos, fallas ocasionales en el mantenimiento, vistas deficientes o ruido de equipos mecánicos, y un registro de entrada o seguimiento de solicitudes desigual. El desayuno suele ser elogiado, aunque algunos lo encontraron promedio o caro, y el tráfico en el exterior puede ser intenso. Espere una base cómoda y conveniente, ideal para compradores y familias.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Hay piscina y spa disponibles, se elogia el servicio de valet parking y se menciona el acceso al salón ejecutivo. Los inconvenientes incluyen una piscina pequeña, falta de área de juegos para niños, un vestíbulo que carece de la atmósfera de un bar adecuado y problemas ocasionales con el Wi-Fi.

Reseñas de huéspedes relacionadas

10

helena

16 dic 2023

·

Se alojó 5 noches

Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.

10

Mouhamad

13 oct 2023

·

Se alojó 7 noches

Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again

10

Mariam

29 ene 2022

·

Se alojó 4 noches

Hôtel très agréable le spa divin Le seul soucis se pose lorsqu’on veut commander des repas en chambre le service ne répond pratiquement jamais vous promet de vous rappeler en vain…

10

helena

4 abr 2023

·

Se alojó 2 noches

This is our favorite hotel in dubai. Very effective and attentive staff..pool guys are fantastic and always welcoming so are even door men. Reception personal is effective. Minus wifi was acting up a lot this time..

4

Veronica

4 abr 2025

·

Se alojó 5 noches

Room was smelling cigarette. Staff was nice but did not solve problem. Executive lounge closed too early. Not allowed to take food form executive lounge. Took me wrong room when checked in. Very disorganized.

10

Mohamed Mahmoud

13 jun 2023

·

Se alojó 2 noches

Overall it was very good short stay. The facility and the rooms are not new but well maintained. Breakfast was great. Being connected to the mall is a major plus. My only drawback was I requested couple of fever reduction pills at night so they sold me a relief package that includes many stuff (condoms, stuff for ladies and other things) that I didn’t need.. Other than that all was good.

10

Tzvika

25 nov 2025

·

Se alojó 4 noches

The hotel is connected to the Mall opposite the Emirates, which is an excellent and very convenient location both in terms of transportation and the opportunity to spend time in this mall, which even has a snow skiing resort. The hotel staff is kind, the breakfast is good, there is an outdoor pool, and the rooms are clean and pleasant. I highly recommend the hotel.

8

Muhammad

2 ene 2024

·

Se alojó 1 noche

It was amazing, cleaning was very good specially praveen cleaner did very good job, Toilet, room design and furniture provided is marvellous, some issues also found like mattress is not so good cattle not provided in the room swimming pool is very small and no kids playarea and kids activities.

10

Iman

30 ene 2023

·

Se alojó 3 noches

After I reviewed on Expedia that I didn't receive the vip upgrade (room not available) or amenity. The hotel contacted me during my stay to offer the upgraded amenity of lounge access which includes breakfast. I appreciated it.

6

Michael

7 mar 2024

·

Se alojó 3 noches

Lobby lacks bar, coffee shop is in the lobby with people checking in….not a good look for a coffee. All a bit clinical.

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Limpieza

Muchas reseñas destacan la limpieza de las habitaciones y el buen estado de los espacios, pero varias informan sobre olores a cigarrillo o humedad y limpieza inconsistente, incluyendo falta de limpieza o ropa de cama con mal olor.

Reseñas de huéspedes relacionadas

2

Wajih

29 nov 2025

·

Se alojó 6 noches

I was extremely disappointed with my stay. From the moment we checked in, the hotel room had a strong, moldy smell that made the stay uncomfortable. We reported the issue immediately, but it took the hotel two full days to respond. When they finally did, they gave us an air dehumidifier, which ended up filling with water every 10 hours, yet the room still smelled moldy. This is not what I expect from a hotel that claims to provide a comfortable and healthy environment. The slow response and lack of a real solution were very frustrating. I sincerely hope the management addresses this issue so future guests don’t go through the same experience. To be objective staff were extremely nice, location was ideal with direct access to the mall of the Emirates. Room was clean.

8

Bader

27 abr 2023

·

Se alojó 2 noches

excellent staff and room is very clean

8

Shrifa

19 feb 2026

·

Se alojó 5 noches

Clean room Staff were very helpful and courteous

10

Belaynesh

24 abr 2025

·

Se alojó 2 noches

Very clean, helpful staff and great location.

4

Vedat

14 dic 2025

·

Se alojó 14 noches

Odalar eski ve rutubet kokuyor klimalardan koku geliyor

6

Ashok

1 ene 2024

·

Se alojó 3 noches

It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed

10

Mohammad

10 mar 2023

·

Se alojó 4 noches

It was the 1st time at this hotel and loved it . Will try this place again for sure . Very clean and high end

4

Veronica

4 abr 2025

·

Se alojó 5 noches

Room was smelling cigarette. Staff was nice but did not solve problem. Executive lounge closed too early. Not allowed to take food form executive lounge. Took me wrong room when checked in. Very disorganized.

4

M Usman

2 feb 2025

·

Se alojó 6 noches

As a solo couple who travel frequently and stay at luxury hotels every year (most recent being the Mandarin Oriental), I must say we’re extremely disappointed with Kempinski, a place we so looked forward to staying. Staying here for 6 nights at the Grand Deluxe (Suit), here’s what we observed: - For a luxury 5-star, the air-conditioning is poor (we switched rooms, same issue). - House keeping is not even as good as a regular 4-star hotel. They’ll disturb you every morning at 9:30 or so unless you have a DND sign on, and in that case, they won’t make up your room till late in the evening. - Buffet breakfast is just average, nothing special. If you want to know what special is, check Mandarin Oriental. - Hospitality is not even close to a luxury 5-star. From check-in to check-out, nothing special at all for the money you’re paying. The list goes on but keeping it short, I wouldn’t be staying here ever again and spend my money elsewhere for sure!

6

Ayesha

15 nov 2023

·

Se alojó 1 noche

The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.

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Habitaciones

Las habitaciones son generalmente espaciosas y cómodas, con algunas suites y chalets de esquí muy elogiados. Los problemas recurrentes incluyen aire acondicionado o controles anticuados o caprichosos, problemas de mantenimiento (bañeras, duchas), ruido y vistas deficientes hacia equipos de climatización, y ocasionales carencias de servicios en la habitación.

Reseñas de huéspedes relacionadas

10

Peter

13 nov 2023

·

Se alojó 4 noches

Property and staff were great but the room location was very disappointing as all we saw was big air conditioning pipes.

10

Louis

5 dic 2025

·

Se alojó 2 noches

Excelente hotel. Funcionários prestativos. Ótima localização. Quartos espaçosos.

10

Ali

15 dic 2023

·

Se alojó 3 noches

The hotel was clean. Staff were friendly and helpful. The only negative would be that the technology in the room is old and you need to go switch off each light individually.

6

MOHAMMAD TASLEEM

21 ene 2024

·

Se alojó 2 noches

Shower was terrible did not work properly

10

Brian

23 jun 2025

·

Se alojó 3 noches

Beautiful rooms and good service

4

M Usman

2 feb 2025

·

Se alojó 6 noches

As a solo couple who travel frequently and stay at luxury hotels every year (most recent being the Mandarin Oriental), I must say we’re extremely disappointed with Kempinski, a place we so looked forward to staying. Staying here for 6 nights at the Grand Deluxe (Suit), here’s what we observed: - For a luxury 5-star, the air-conditioning is poor (we switched rooms, same issue). - House keeping is not even as good as a regular 4-star hotel. They’ll disturb you every morning at 9:30 or so unless you have a DND sign on, and in that case, they won’t make up your room till late in the evening. - Buffet breakfast is just average, nothing special. If you want to know what special is, check Mandarin Oriental. - Hospitality is not even close to a luxury 5-star. From check-in to check-out, nothing special at all for the money you’re paying. The list goes on but keeping it short, I wouldn’t be staying here ever again and spend my money elsewhere for sure!

6

Danielle

5 ago 2023

·

Se alojó 4 noches

The maintenance of the hotel needs to improve, my tub was broke my entire stay even after reporting it, one of the two shower heads was busted and not fixed until two days later which housekeeping did not use water to clean those areas and or failed to report the issue as well. Overall the hotel room is very spacious and beautiful.

10

Mariana

23 ago 2024

·

Se alojó 4 noches

Tout est parfait! Sauf la climatisation dans la chambre. Elle était bloquée à une température très froide. La commande sur le mur ne fonctionnait pas.

6

Ayesha

15 nov 2023

·

Se alojó 1 noche

The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.

10

ismail

3 abr 2023

·

Se alojó 3 noches

Massive rooms Close proximity to mall

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Servicio

El personal es ampliamente descrito como amable, profesional y atento, destacando un servicio de recepción y mayordomo eficaz. Algunos huéspedes experimentaron respuestas lentas, retrasos en el registro de entrada, desorganización y problemas con la facturación o la gestión de solicitudes.

Reseñas de huéspedes relacionadas

10

Naveed

18 may 2023

·

Se alojó 3 noches

Expedia forgot to mention to the hotel that my breakfast was included and Expedia didn't respond to hotel nor my long chat with them. However the the hotel front office manager was kind enough to offer breakfast on behalf of the hotel really disappointed with Expedia on this account. Nor did I receive any benefit of being an Expedia gold member.

2

Wajih

29 nov 2025

·

Se alojó 6 noches

I was extremely disappointed with my stay. From the moment we checked in, the hotel room had a strong, moldy smell that made the stay uncomfortable. We reported the issue immediately, but it took the hotel two full days to respond. When they finally did, they gave us an air dehumidifier, which ended up filling with water every 10 hours, yet the room still smelled moldy. This is not what I expect from a hotel that claims to provide a comfortable and healthy environment. The slow response and lack of a real solution were very frustrating. I sincerely hope the management addresses this issue so future guests don’t go through the same experience. To be objective staff were extremely nice, location was ideal with direct access to the mall of the Emirates. Room was clean.

8

Shrifa

19 feb 2026

·

Se alojó 5 noches

Clean room Staff were very helpful and courteous

6

Ashok

1 ene 2024

·

Se alojó 3 noches

It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed

10

helena

16 dic 2023

·

Se alojó 5 noches

Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.

10

Mouhamad

13 oct 2023

·

Se alojó 7 noches

Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again

10

WAI MING

26 ago 2025

·

Se alojó 2 noches

All staff are really friendly

10

Janet

8 feb 2025

·

Se alojó 3 noches

Our chalet, the staff and the butler service was all amazing

2

ALI

29 oct 2023

·

Se alojó 1 noche

The front desk reception he have light at my sister my mother and sister ask for connecting room after finishing getting the key when they went up they found that these two rooms are not connected room again. She ask him if he can get a connected room. he said that I don’t have a connecting roomand when she said she will leave she will not stay in the hotel and duty manager he called. He said we can give you a connected room during that time they were very upset and they left the hotel he promised he will refund all the money.

4

Veronica

4 abr 2025

·

Se alojó 5 noches

Room was smelling cigarette. Staff was nice but did not solve problem. Executive lounge closed too early. Not allowed to take food form executive lounge. Took me wrong room when checked in. Very disorganized.

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Ubicación

La conexión directa con el Mall of the Emirates y el metro cercano es una gran ventaja para ir de compras, comer y para familias. Los inconvenientes incluyen un tráfico intenso y un ambiente menos relajante y tipo resort, con cierto ruido de la carretera.

Reseñas de huéspedes relacionadas

10

Graham

8 mar 2025

·

Se alojó 4 noches

Well located at Mall of Emirates, next to the Metro

10

Karima

23 oct 2023

·

Se alojó 4 noches

Fijne locatie beetje in het midden van alles en verbonden met de mall of the emirates

10

Arthur Ubaka

22 ene 2025

·

Se alojó 5 noches

Convenient location if you need to balance Abu Dhabi and Dubai. Private, good size rooms.

10

Mouhamad

13 oct 2023

·

Se alojó 7 noches

Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again

8

Fouad

30 ago 2023

·

Se alojó 3 noches

Traffic around the hotel was very bad

8

Asma

22 jun 2025

·

Se alojó 1 noche

For the summer, best to be by the mall because the weather is very hot.

10

Sulaiman

15 may 2023

·

Se alojó 2 noches

Great location, easy access to Mall of Emirates.

10

Tzvika

25 nov 2025

·

Se alojó 4 noches

The hotel is connected to the Mall opposite the Emirates, which is an excellent and very convenient location both in terms of transportation and the opportunity to spend time in this mall, which even has a snow skiing resort. The hotel staff is kind, the breakfast is good, there is an outdoor pool, and the rooms are clean and pleasant. I highly recommend the hotel.

10

Moayad

8 oct 2023

·

Se alojó 4 noches

The room was great and the location was as well. Being connected to a mall makes everything much more enjoyable because of the restaurants, shopping, and even other activities. The staff were great and very respectful. I would stay here again for sure.

8

Porter

21 abr 2023

·

Se alojó 4 noches

I have mixed feelings. The first room I was assigned smelled of cigarettes smoke and it took a while for them to find me a new room, although eventually they did any it was fine, although it did not have the view I had requested and was very noisy due to proximity to the highway. They did call me after two days to offer to move me to a quieter room with a nicer view, which was exceptional customer service. I would also say that the location has its advantages and disadvantages. On the plus side, if you like to shop, it is literally connected to the Mall of the Emirates. So you are only 3 mins from food and shopping and do not even need to go outside of the weather is hot. However, this also means it is not really relaxing like if you stayed on the Palm J or at the Marina. Even by the pool, there was always lots of traffic noise.

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Comida

El desayuno es frecuentemente elogiado por su calidad y variedad, y se elogia al personal del restaurante. Algunos huéspedes encontraron el desayuno promedio o caro, y uno mencionó un olor a humedad en el restaurante.

Reseñas de huéspedes relacionadas

10

Irman

1 ene 2024

·

Se alojó 13 noches

Mohammed the manager at Olea restaurant was very friendly and helpful!

10

Sasha

14 abr 2023

·

Se alojó 7 noches

Awesome stay. Staff was very helpful and friendly. The hotel location is quite convenient. The room was quite comfortable for a family of 4 of whom are 2 young boys. Breakfast had a bit of everything imaginable. Overall, no complaints and would probably repeat if we go back to Dubai.

4

Giovanni

24 jul 2025

·

Se alojó 3 noches

La struttura non mi è per niente piaciuta , le camere erano nuove tuttavia c’era un odore terribile .. era impossibile aprire la finestra per via del rumore di ventole proveniente dall esterno ! Abbiamo provato a fare colazione in albergo e anche questa non è stata per nulla soddisfacente ed estremamente cara .. sicuramene non ci torneremo

10

Reuben

31 ene 2023

·

Se alojó 2 noches

Good service brilliant breakfast

4

M Usman

2 feb 2025

·

Se alojó 6 noches

As a solo couple who travel frequently and stay at luxury hotels every year (most recent being the Mandarin Oriental), I must say we’re extremely disappointed with Kempinski, a place we so looked forward to staying. Staying here for 6 nights at the Grand Deluxe (Suit), here’s what we observed: - For a luxury 5-star, the air-conditioning is poor (we switched rooms, same issue). - House keeping is not even as good as a regular 4-star hotel. They’ll disturb you every morning at 9:30 or so unless you have a DND sign on, and in that case, they won’t make up your room till late in the evening. - Buffet breakfast is just average, nothing special. If you want to know what special is, check Mandarin Oriental. - Hospitality is not even close to a luxury 5-star. From check-in to check-out, nothing special at all for the money you’re paying. The list goes on but keeping it short, I wouldn’t be staying here ever again and spend my money elsewhere for sure!

10

Mohamed Mahmoud

13 jun 2023

·

Se alojó 2 noches

Overall it was very good short stay. The facility and the rooms are not new but well maintained. Breakfast was great. Being connected to the mall is a major plus. My only drawback was I requested couple of fever reduction pills at night so they sold me a relief package that includes many stuff (condoms, stuff for ladies and other things) that I didn’t need.. Other than that all was good.

10

Tzvika

25 nov 2025

·

Se alojó 4 noches

The hotel is connected to the Mall opposite the Emirates, which is an excellent and very convenient location both in terms of transportation and the opportunity to spend time in this mall, which even has a snow skiing resort. The hotel staff is kind, the breakfast is good, there is an outdoor pool, and the rooms are clean and pleasant. I highly recommend the hotel.

10

Iman

30 ene 2023

·

Se alojó 3 noches

After I reviewed on Expedia that I didn't receive the vip upgrade (room not available) or amenity. The hotel contacted me during my stay to offer the upgraded amenity of lounge access which includes breakfast. I appreciated it.

10

Maryam

6 feb 2025

·

Se alojó 7 noches

I loved the hotel overall The welcoming staffs, the lux and great services if the room, the great breakfast buffet &… Beside, it was so close to the mall of Emirates which would give massive options for dining and coffee shops and shopping I would choose there again In the future.

6

Jessica Ziba

27 ene 2023

·

Se alojó 7 noches

The room I was in was extremely noisy it was next to a power station or something. I had to keep my curtains closed as the view was the power station. All night long there were loud bangs and noises. I could not sleep. The restaurant had a damp smell which made enjoying my food hard.

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Mes	Precio medio
enero	433 US$
febrero	457 US$
marzo	279 US$
abril	326 US$
mayo	247 US$
junio	234 US$
julio	243 US$
agosto	231 US$
septiembre	237 US$
octubre	402 US$
noviembre	543 US$
diciembre	575 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $338	20 $338	21 $335	22 $336	23 $291	24 $291
25 $291	26 $305	27 $292	28 $306	29 $292	30 $292	31 $306

DO	LU	MA	MI	JU	VI	SA
1 $382	2 $377	3 $382	4 $356	5 $339	6 $333	7 $337
8 $334	9 $333	10 $333	11 $337	12 $339	13 $333	14 $334
15 $334	16 $339	17 $336	18 $337	19 $338	20 $337	21 $337
22 $355	23 $337	24 $359	25 $336	26 $339	27 $337	28 $337
29 $339	30 $338

Kempinski Hotel Mall of the Emirates, Dubai

Precios para Kempinski Hotel Mall of the Emirates, Dubai

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Grand Deluxe Room

Chalet, 3 habitaciones (Aspen Ski)

Dúplex (Duplex Aspen Ski)

Habitación ejecutiva (Grand Deluxe)

Habitación Deluxe

Chalet (Aspen Pool)

Chalet, 2 habitaciones (Aspen Ski)

Chalet (Aspen Ski)

Suite, varias camas, vistas a la ciudad

Suite familiar, 3 habitaciones

Suite ejecutiva

Habitación superior

Suite ejecutiva, en una planta alta

Suite, en esquina

Reseñas de los huéspedes sobre Kempinski Hotel Mall of the Emirates, Dubai

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

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Datos del negocio