Al Jawhara Gardens Hotel

Good property, matches to expectations Quite clean Polite staff Convenient location

Good price but the hotel needs a lot of love. We had a cleanliness issue. Great location but things have to change.

Unfortunately restaurant admin is rude and not respectful to guests. I had 2 rooms and paid for rooms and Breakfast. I stayed one night and my sister and her husband stayed 2 nights. When we came to breakfast she said only one room is paid breakfast for 2 persons. I told her to go to reception and solve this issue with them. I checked out yesterday and this morning she started again with my sister asking her to pay for the breakfast that I had taken the day before. My sister called me and I talked to the lady over the phone and explained I paid I full for rooms. D breakfast and I’ve a receipt for that. Again she came to my sister’s room and asked her to pay. So rude and unfriendly. At the end she solved the issue with reception and unfortunately no one called to apologize

Kallt vatten i duschen. Mögel i badrummet. Fukt och lukter dåligt i rummet.

Rooms were supposed to be non smoking but smelled like smoke had to move to new room but same thing they did have someone come by and spray but only last a bit. Has carpet but had to wear shoe because carpet was sticky. Wife got bit by bed bugs or something. Front desk polite and friends other staff also friendly and helpful. Hotel needs up grades and says free breakfast but does not have it he restaurant was closed down.