ME Madrid Reina Victoria
From
US$ 329
/ noite
Selecione datas para ver preços e disponibilidade
From
US$ 329
/ noite
Sobre esta propriedade
As facilidades e serviços incluem recepção 24 h, um restaurante - bar, bar de terraço, elevador, centro de fitness aberto 24h, quartro salas de reunião, centro de negócios aberto 24h, e estacionamento (custo extra).Os quartos estão equipado...
Localização
O hotel fica a 50 m da Praça de Santa Ana, a 150 m da Igreja de San Sebastian e a 250 m do Museu daTrindade.
Aceita animais de estimação
Restaurante
Elevador
Serviço de quarto
Porteiro
Lavagem a seco
Localização
Plaza de Santa Ana, 14, Barrio de las Letras, Madri, Comunidade de Madri, Espanha
Opções de quarto
5
Double Superior
Detalhes do quarto
Acomoda 4
Ar condicionadoWi-Fi (gratuito)Mini bar
3
Double Queen Size Bed
Detalhes do quarto
Acomoda 4
Ar condicionadoWi-Fi (gratuito)Mini bar
11
Room Standard
Detalhes do quarto
Ar condicionadoWi-Fi (gratuito)Mini bar
Double Deluxe
Acomoda 4
Ar condicionadoWi-Fi (gratuito)Mini bar
Twin Deluxe
Acomoda 4
Ar condicionadoWi-Fi (gratuito)Mini bar
2
Double Standard
Detalhes do quarto
Acomoda 2
215 ft²
Ar condicionadoBanheiroCama(s) extra(s) (mediante solicitação)
Double King Size Bed
Acomoda 4
Ar condicionadoWi-Fi (gratuito)Mini bar
Double Accessible King Size Bed
Acomoda 4
Junior Suite Standard
Acomoda 5
Ar condicionadoWi-Fi (gratuito)Mini bar
Double Accessible-Queen Size Bed
Acomoda 4
Triple Classic
Acomoda 3
Ar condicionadoWi-Fi (gratuito)Mini bar
Avaliações dos hóspedes sobre ME Madrid Reina Victoria
8.4
Muito bom
Com base em 972 avaliações verificadas
Quem se hospeda aqui?
Negócios
19%
Casal
52%
Famílias
11%
Grupos
11%
Viajantes individuais
4%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No ME Madrid Reina Victoria, os hóspedes elogiam a excelente localização central na Plaza Santa Ana e a simpatia da equipe, ao mesmo tempo em que observam alguns pontos a serem considerados, como o barulho da rua à noite, os quartos de nível básico menores e alguns problemas de manutenção ocasionais.
Leia maisIsso foi útil?
Opinião dos hóspedes
No ME Madrid Reina Victoria, os hóspedes elogiam a excelente localização central na Plaza Santa Ana e a simpatia da equipe, ao mesmo tempo em que observam alguns pontos a serem considerados, como o barulho da rua à noite, os quartos de nível básico menores e alguns problemas de manutenção ocasionais.
O conforto dos quartos e as vistas variam de interiores compactos a suítes e terraços espaçosos, com detalhes de design como chuveiros abertos que espirram água e isolamento acústico limitado da praça animada e dos corredores. A limpeza é amplamente elogiada, embora alguns hóspedes tenham mencionado poeira ou odores e alguns elementos desgastados nos corredores. As instalações recebem feedback positivo pelo bar na cobertura e pelas conveniências centrais, mas a academia é pequena, com taxas/reservas relatadas, o estacionamento é pago e os preços do café da manhã e do bar parecem altos, apesar da boa qualidade geral. Espere uma base animada e com fácil acesso a pé, com conforto moderno; quem tem sono leve pode preferir andares mais altos.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
O bar/terraço na cobertura é popular pelas vistas e atmosfera, embora possa estar fechado para eventos privados e as bebidas sejam caras. A academia é pequena, com reserva/taxas relatadas, e vários hóspedes observam que o estacionamento no local está disponível mediante taxa.
Avaliações dos hóspedes relacionadas
10
Ryszard
17 de abr. de 2024
·
Hospedou-se por 3 noites
Superb location in a middle of a walking, lively district. Pleasant and efficient check-in. Roof-top bar has a great view of the town. It is a bit pricy but worth a visit at sunset.
Superb location in a middle of a walking, lively district. Pleasant and efficient check-in. Roof-top bar has a great view of the town. It is a bit pricy but worth a visit at sunset.
10
Miguel
26 de fev. de 2023
·
Hospedou-se por 4 noites
Great location, great room and great service. Having to pay 14 euros to use the gym for an hour session was the only drawback.
Great location, great room and great service. Having to pay 14 euros to use the gym for an hour session was the only drawback.
10
Jeffrey
11 de mar. de 2025
·
Hospedou-se por 4 noites
A very nice, clean, cozy hotel. Location was amazing and all facilities were very clean. Pros: - Very comfortable bedding - Spacious bathroom - Refrigerator in room - Staff was extremely friendly and helpful - Felt very safe with location and, staff, and services Cons: - Fitness center was very small and reservation only
A very nice, clean, cozy hotel. Location was amazing and all facilities were very clean. Pros: - Very comfortable bedding - Spacious bathroom - Refrigerator in room - Staff was extremely friendly and helpful - Felt very safe with location and, staff, and services Cons: - Fitness center was very small and reservation only
10
Carlos
2 de jun. de 2023
·
Hospedou-se por 6 noites
Hotel muito bom, em um prédio muito bonito que chama a atenção de quem passa em frente. Bem atual na sua ambientação e decoração, o quarto em que me hospedei (412) tinha um ótimo tamanho, assim como o banheiro. Tem um rooftop "descolado", bom atendimento, ideal para tomar um drink. Só achei antipático pois, em uma noite estava fechado para um evento particular e a hostess nos encaminhou para uma saleta. Melhor fechar por completo. A localização é central, boa para os programas turísticos, rodeada de bares, restaurantes, a uma curta caminhada da Puerta Del Sol. Mas é beem agitada, tanto de dia quando à noite, o que pode ser um ponto positivo para uns, mas desagradar outros.
Hotel muito bom, em um prédio muito bonito que chama a atenção de quem passa em frente. Bem atual na sua ambientação e decoração, o quarto em que me hospedei (412) tinha um ótimo tamanho, assim como o banheiro. Tem um rooftop "descolado", bom atendimento, ideal para tomar um drink. Só achei antipático pois, em uma noite estava fechado para um evento particular e a hostess nos encaminhou para uma saleta. Melhor fechar por completo. A localização é central, boa para os programas turísticos, rodeada de bares, restaurantes, a uma curta caminhada da Puerta Del Sol. Mas é beem agitada, tanto de dia quando à noite, o que pode ser um ponto positivo para uns, mas desagradar outros.
8
Jos De
4 de jun. de 2024
·
Hospedou-se por 4 noites
We had an excellent stay here. The only minor point, and to our disappointment, was that the rooftop bar was closed two times for a private event during our short stay.
We had an excellent stay here. The only minor point, and to our disappointment, was that the rooftop bar was closed two times for a private event during our short stay.
10
Maria
24 de set. de 2024
·
Hospedou-se por 1 noite
This is our 3 time staying at the Me Media in Madrid. It’s a very pretty hotel with lovely staff and very comfortable rooms. It’s located very close to many important sightseeing places within walking distance and tons of cafes and restaurants very close by. The building it self is beautiful and offers parking directly underneath the hotel at an extra fee but makes a world of a different if you get there in a car! Highly recommend this hotel.
This is our 3 time staying at the Me Media in Madrid. It’s a very pretty hotel with lovely staff and very comfortable rooms. It’s located very close to many important sightseeing places within walking distance and tons of cafes and restaurants very close by. The building it self is beautiful and offers parking directly underneath the hotel at an extra fee but makes a world of a different if you get there in a car! Highly recommend this hotel.
8
Tony
24 de out. de 2024
·
Hospedou-se por 2 noites
Room excellent. Staff helpful and friendly. Situation perfect. Rooftop views amazing.
Room excellent. Staff helpful and friendly. Situation perfect. Rooftop views amazing.
10
Ralph
20 de jan. de 2025
·
Hospedou-se por 2 noites
Very helpful and attentive staff. Well situated with onsite secured parking that you do pay for. Rooftop bar was nice!
Very helpful and attentive staff. Well situated with onsite secured parking that you do pay for. Rooftop bar was nice!
10
Darren
3 de jun. de 2024
·
Hospedou-se por 2 noites
We have visited Madrid a few time before and also had dinner at the restaurant located in the hotel so this time decided to try the hotel and was not disappointed. We selected a room with a view of the Plaza and was very happy we paid the extra. The staff at reception are really friendly, the hotel style is perfect, room was large and very clean with an amazing view over the plaza. They have a roof top bar which has good vibes but not the best for views due to the high walls but a perfect sun trap. Highly recommend the breakfast and also the restaurant for dinner.
We have visited Madrid a few time before and also had dinner at the restaurant located in the hotel so this time decided to try the hotel and was not disappointed. We selected a room with a view of the Plaza and was very happy we paid the extra. The staff at reception are really friendly, the hotel style is perfect, room was large and very clean with an amazing view over the plaza. They have a roof top bar which has good vibes but not the best for views due to the high walls but a perfect sun trap. Highly recommend the breakfast and also the restaurant for dinner.
8
Terry
2 de fev. de 2025
·
Hospedou-se por 2 noites
Roof top bar was not open and was hidden. 😩
Roof top bar was not open and was hidden. 😩
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Os quartos e as áreas comuns são geralmente muito limpos. Alguns hóspedes relataram poeira ou odores e tapetes ou toalhas desgastados ocasionalmente.
Avaliações dos hóspedes relacionadas
6
Katherine
15 de jul. de 2024
·
Hospedou-se por 2 noites
The property needs better cleaning. We got a very small room and had to open three doors to enter to our room. The service is great, there was a guy called Echavarría that was actually nice and gave us some doggie bags and treats for our dogs (thing that was not done at reception) I called room service to order unseasoned fish and rice for our dogs and was charged €49 for such a simple dish. It was definitely my mistake for not asking the price ahead, I just didn’t know the room service was a total rip off. Great location, just needs some remodeling and removing that horrible rug in the floors.
The property needs better cleaning. We got a very small room and had to open three doors to enter to our room. The service is great, there was a guy called Echavarría that was actually nice and gave us some doggie bags and treats for our dogs (thing that was not done at reception) I called room service to order unseasoned fish and rice for our dogs and was charged €49 for such a simple dish. It was definitely my mistake for not asking the price ahead, I just didn’t know the room service was a total rip off. Great location, just needs some remodeling and removing that horrible rug in the floors.
8
DAMI
14 de jan. de 2025
·
Hospedou-se por 3 noites
프라도, 티센 보르네미사, 레이나 소피아, 마요르 광장 등에 걸어갈 수 있는 위치였고, 방이 매우 넓고 조용해서 좋았습니다. 다만 침대 매트리스가 너무 꺼져있고, 수건이 낡았습니다. 욕실은 좀 더 청결했으면 좋겠습니다. 샤워부스의 칸막이가 없어서 물이 너무 많이 튀었습니다. 침대 쪽에 콘센트가 없어서 핸드폰을 충전하기가 불편했습니다.
프라도, 티센 보르네미사, 레이나 소피아, 마요르 광장 등에 걸어갈 수 있는 위치였고, 방이 매우 넓고 조용해서 좋았습니다. 다만 침대 매트리스가 너무 꺼져있고, 수건이 낡았습니다. 욕실은 좀 더 청결했으면 좋겠습니다. 샤워부스의 칸막이가 없어서 물이 너무 많이 튀었습니다. 침대 쪽에 콘센트가 없어서 핸드폰을 충전하기가 불편했습니다.
4
Emily
11 de dez. de 2023
·
Hospedou-se por 4 noites
Very smelly in the hallways... Thankfully never in the rooms but everytime we got into the hallway the stench was pretty bad...
Very smelly in the hallways... Thankfully never in the rooms but everytime we got into the hallway the stench was pretty bad...
10
Jose Manuel
18 de abr. de 2025
·
Hospedou-se por 3 noites
Muy bien ubicado, limpio, excelente servicio… es mi segunda vez y volvería
Muy bien ubicado, limpio, excelente servicio… es mi segunda vez y volvería
4
Olga
17 de fev. de 2025
·
Hospedou-se por 3 noites
Solo tiene buena ubicación No funcionaban las llaves Las alfombras sucias, no buenos amenities Hasta el jabón corriente, relación calidad precio mal Puedes conseguir un mucho mejor hotel por lo que pagas ahí, NO LO RECOMIENDO
Solo tiene buena ubicación No funcionaban las llaves Las alfombras sucias, no buenos amenities Hasta el jabón corriente, relación calidad precio mal Puedes conseguir un mucho mejor hotel por lo que pagas ahí, NO LO RECOMIENDO
10
Ronda
24 de jan. de 2025
·
Hospedou-se por 4 noites
I was so pleased with my choice of Hotel. It was outstanding service & the staff went out of way to accommodate me. Hotel is beautiful, clean & smelled great. Location was the perfect area to walk to all major sites, restaurants, galleries.
I was so pleased with my choice of Hotel. It was outstanding service & the staff went out of way to accommodate me. Hotel is beautiful, clean & smelled great. Location was the perfect area to walk to all major sites, restaurants, galleries.
10
Rene
16 de abr. de 2025
·
Hospedou-se por 1 noite
Hotel is beautiful, very comfortable beds, very clean, perfect location near all tourist attractions, great breakfast buffet and staff was great and very helpful. Highly recommend this hotel. We will be staying here again on our way back to Madrid.
Hotel is beautiful, very comfortable beds, very clean, perfect location near all tourist attractions, great breakfast buffet and staff was great and very helpful. Highly recommend this hotel. We will be staying here again on our way back to Madrid.
10
veronica
10 de mar. de 2023
·
Hospedou-se por 2 noites
Beautiful Hotel clean, and friendly staff, we got a wonderful experience, close to everything was so easy to go around really everything was perfect We fully recommend
Beautiful Hotel clean, and friendly staff, we got a wonderful experience, close to everything was so easy to go around really everything was perfect We fully recommend
8
Laura
13 de mai. de 2023
·
Hospedou-se por 1 noite
Scent in common areas was very strong.
Scent in common areas was very strong.
6
Christina
30 de mai. de 2025
·
Hospedou-se por 3 noites
- spacious room; long desk was good for work space or charging electronics - bed was very soft (good if that’s what you like) - espresso machine and glass bottled water was provided and refilled during stay - overall cleanliness was fine but I am sensitive to dust and had bad allergies/ puffy eyes during my stay so I think the room may have been dusty - needs more hooks or towel bars to hang up towels and bathrobes - booked “premium room with view of plaza de angel” but no view, only trees since room was on 2nd floor - no shower door/frame so the bathroom floor got very wet - noisy construction during daytime (constant drilling) - noise from hallway flows into room (can hear banging of doors closes, bottles rattling presumably from service carts - upon checkin, wasn’t told about hotel amenities (ie:gym, coffee station, etc)
- spacious room; long desk was good for work space or charging electronics - bed was very soft (good if that’s what you like) - espresso machine and glass bottled water was provided and refilled during stay - overall cleanliness was fine but I am sensitive to dust and had bad allergies/ puffy eyes during my stay so I think the room may have been dusty - needs more hooks or towel bars to hang up towels and bathrobes - booked “premium room with view of plaza de angel” but no view, only trees since room was on 2nd floor - no shower door/frame so the bathroom floor got very wet - noisy construction during daytime (constant drilling) - noise from hallway flows into room (can hear banging of doors closes, bottles rattling presumably from service carts - upon checkin, wasn’t told about hotel amenities (ie:gym, coffee station, etc)
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
As experiências nos quartos variam: alguns são espaçosos, com terraços ou vista para a praça e camas confortáveis, enquanto muitos observam layouts compactos, isolamento acústico limitado da praça/corredores animada e designs de chuveiro que deixam o chão molhado. Ocasionalmente, surgem problemas de manutenção (ar condicionado, cartões-chave, acessórios).
Avaliações dos hóspedes relacionadas
2
Duane
25 de out. de 2024
·
Hospedou-se por 2 noites
Hotel tried to overcharge us by about $50 and front desk person was a complete liar. Took 2 separate maintenance visits to fix air conditioners. I had to tell them the ac problem was the air vent-the air filter was totally plugged and evidently had not been changed for more than a year.
Hotel tried to overcharge us by about $50 and front desk person was a complete liar. Took 2 separate maintenance visits to fix air conditioners. I had to tell them the ac problem was the air vent-the air filter was totally plugged and evidently had not been changed for more than a year.
6
Alison
4 de abr. de 2025
·
Hospedou-se por 3 noites
A Stylishly Located Hotel in Madrid with Mixed Experiences at ME Madrid Our stay at the ME Madrid by Meliá started positively with a striking exterior and a very welcoming and pleasant reception team who greeted us warmly on every occasion. The hotel's central location is also a significant advantage. We found our room to be darker than the online images, and the courtyard view was underwhelming. Additionally, the roof terrace is exclusively for the restaurant, with no outdoor space for hotel guests. A major problem we encountered was with the bath, which was unusable in the traditional sense. I had to resort to using the shower head to painstakingly fill it, and this issue remained unresolved despite being reported on the day we arrived. In conclusion, while the ME Madrid benefits from a fantastic location and a genuinely welcoming reception team, potential guests should be aware of the discrepancies in room brightness, the unappealing courtyard, the inaccessible roof terrace, and, most importantly, the potential for significant and unresolved maintenance issues like our unusable bath. The pleasantness of the reception staff was a definite highlight, but it couldn't fully compensate for the other shortcomings.
A Stylishly Located Hotel in Madrid with Mixed Experiences at ME Madrid Our stay at the ME Madrid by Meliá started positively with a striking exterior and a very welcoming and pleasant reception team who greeted us warmly on every occasion. The hotel's central location is also a significant advantage. We found our room to be darker than the online images, and the courtyard view was underwhelming. Additionally, the roof terrace is exclusively for the restaurant, with no outdoor space for hotel guests. A major problem we encountered was with the bath, which was unusable in the traditional sense. I had to resort to using the shower head to painstakingly fill it, and this issue remained unresolved despite being reported on the day we arrived. In conclusion, while the ME Madrid benefits from a fantastic location and a genuinely welcoming reception team, potential guests should be aware of the discrepancies in room brightness, the unappealing courtyard, the inaccessible roof terrace, and, most importantly, the potential for significant and unresolved maintenance issues like our unusable bath. The pleasantness of the reception staff was a definite highlight, but it couldn't fully compensate for the other shortcomings.
8
Ulrik
9 de jan. de 2025
·
Hospedou-se por 3 noites
Staff very helpful. Room excellent and view og square was very nice. Super location for eating out and shopping
Staff very helpful. Room excellent and view og square was very nice. Super location for eating out and shopping
8
E M
5 de dez. de 2024
·
Hospedou-se por 2 noites
We had a great experience, the location is really good!! Walking distance to Plaza Mayor, puerta del Sol, Museo Del Prado. Many great dinning options. The rooms are a little bit small.
We had a great experience, the location is really good!! Walking distance to Plaza Mayor, puerta del Sol, Museo Del Prado. Many great dinning options. The rooms are a little bit small.
8
DAMI
14 de jan. de 2025
·
Hospedou-se por 3 noites
프라도, 티센 보르네미사, 레이나 소피아, 마요르 광장 등에 걸어갈 수 있는 위치였고, 방이 매우 넓고 조용해서 좋았습니다. 다만 침대 매트리스가 너무 꺼져있고, 수건이 낡았습니다. 욕실은 좀 더 청결했으면 좋겠습니다. 샤워부스의 칸막이가 없어서 물이 너무 많이 튀었습니다. 침대 쪽에 콘센트가 없어서 핸드폰을 충전하기가 불편했습니다.
프라도, 티센 보르네미사, 레이나 소피아, 마요르 광장 등에 걸어갈 수 있는 위치였고, 방이 매우 넓고 조용해서 좋았습니다. 다만 침대 매트리스가 너무 꺼져있고, 수건이 낡았습니다. 욕실은 좀 더 청결했으면 좋겠습니다. 샤워부스의 칸막이가 없어서 물이 너무 많이 튀었습니다. 침대 쪽에 콘센트가 없어서 핸드폰을 충전하기가 불편했습니다.
6
jaime
26 de out. de 2024
·
Hospedou-se por 3 noites
Quite outdated rooms, poor card reader as had to change them twice daily, 1st floor rooms very noisy
Quite outdated rooms, poor card reader as had to change them twice daily, 1st floor rooms very noisy
10
Kim
27 de jul. de 2023
·
Hospedou-se por 1 noite
Stunning room with incredible terrace! Helpful and nice checkin staff, and the hotel is walkable all over! Will stay here again, for sure! I would add photos but it wont let me, sorry!!
Stunning room with incredible terrace! Helpful and nice checkin staff, and the hotel is walkable all over! Will stay here again, for sure! I would add photos but it wont let me, sorry!!
8
Mary
7 de jan. de 2025
·
Hospedou-se por 2 noites
The only downside was that the balcony rooms overlooking the plaza are quite small.
The only downside was that the balcony rooms overlooking the plaza are quite small.
6
Matthew
12 de abr. de 2024
·
Hospedou-se por 2 noites
Amazing location. Rooms are very small and underwhelming for the price. odd configuration for the room.
Amazing location. Rooms are very small and underwhelming for the price. odd configuration for the room.
6
Christina
30 de mai. de 2025
·
Hospedou-se por 3 noites
- spacious room; long desk was good for work space or charging electronics - bed was very soft (good if that’s what you like) - espresso machine and glass bottled water was provided and refilled during stay - overall cleanliness was fine but I am sensitive to dust and had bad allergies/ puffy eyes during my stay so I think the room may have been dusty - needs more hooks or towel bars to hang up towels and bathrobes - booked “premium room with view of plaza de angel” but no view, only trees since room was on 2nd floor - no shower door/frame so the bathroom floor got very wet - noisy construction during daytime (constant drilling) - noise from hallway flows into room (can hear banging of doors closes, bottles rattling presumably from service carts - upon checkin, wasn’t told about hotel amenities (ie:gym, coffee station, etc)
- spacious room; long desk was good for work space or charging electronics - bed was very soft (good if that’s what you like) - espresso machine and glass bottled water was provided and refilled during stay - overall cleanliness was fine but I am sensitive to dust and had bad allergies/ puffy eyes during my stay so I think the room may have been dusty - needs more hooks or towel bars to hang up towels and bathrobes - booked “premium room with view of plaza de angel” but no view, only trees since room was on 2nd floor - no shower door/frame so the bathroom floor got very wet - noisy construction during daytime (constant drilling) - noise from hallway flows into room (can hear banging of doors closes, bottles rattling presumably from service carts - upon checkin, wasn’t told about hotel amenities (ie:gym, coffee station, etc)
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como simpática, atenciosa e prestativa na recepção e no concierge. Alguns hóspedes relataram interações rudes ou indiferentes, comunicação deficiente durante interrupções no fornecimento, pressão para fazer compras adicionais e reparos lentos ou não resolvidos.
Avaliações dos hóspedes relacionadas
2
Duane
25 de out. de 2024
·
Hospedou-se por 2 noites
Hotel tried to overcharge us by about $50 and front desk person was a complete liar. Took 2 separate maintenance visits to fix air conditioners. I had to tell them the ac problem was the air vent-the air filter was totally plugged and evidently had not been changed for more than a year.
Hotel tried to overcharge us by about $50 and front desk person was a complete liar. Took 2 separate maintenance visits to fix air conditioners. I had to tell them the ac problem was the air vent-the air filter was totally plugged and evidently had not been changed for more than a year.
2
Rustem
4 de mai. de 2024
·
Hospedou-se por 3 noites
Hotel management takes liberties to call you names and threaten and cause you some panick. Hotel management woman named Elena and so called general manager ( who actually should rather get dismissed from the job ) take liberties to terrorize you and cause you sufferings by threats and yelling at you. Due to fact they are incapable of taking remarks or comments on being displeased about service at bar and some other factual objective remarks and critique. Instead of dealing with that at least apologizing they start attacking guest and completely reversing your role into kind of evil person despite you being victim of their agressive incompetence and rudeness. The red line and distance and respect to guest was literally not kept and violated by these individuals, who d better be dismissed from their jobs.
Hotel management takes liberties to call you names and threaten and cause you some panick. Hotel management woman named Elena and so called general manager ( who actually should rather get dismissed from the job ) take liberties to terrorize you and cause you sufferings by threats and yelling at you. Due to fact they are incapable of taking remarks or comments on being displeased about service at bar and some other factual objective remarks and critique. Instead of dealing with that at least apologizing they start attacking guest and completely reversing your role into kind of evil person despite you being victim of their agressive incompetence and rudeness. The red line and distance and respect to guest was literally not kept and violated by these individuals, who d better be dismissed from their jobs.
10
Arelis
6 de mai. de 2025
·
Hospedou-se por 3 noites
Check in was smooth, great hotel, customer service!!!! Excellent location!!!!
Check in was smooth, great hotel, customer service!!!! Excellent location!!!!
10
Meredith
2 de nov. de 2024
·
Hospedou-se por 3 noites
I cannot say enough about the kind staff at this hotel. Especially the woman at the front desk that helped find the right room for my son, who had an accident, and was on crutches. Customer service that cares is RARE and we are so grateful. Additionally, the hotel is perfectly located and has numerous restaurants and shops within steps. Could not recommend more!
I cannot say enough about the kind staff at this hotel. Especially the woman at the front desk that helped find the right room for my son, who had an accident, and was on crutches. Customer service that cares is RARE and we are so grateful. Additionally, the hotel is perfectly located and has numerous restaurants and shops within steps. Could not recommend more!
10
Omar
20 de fev. de 2025
·
Hospedou-se por 6 noites
Thank you everyone at ME Madrid for making our stay in Madrid such a pleasure. This was the first part of our month long journey through Spain and everyone at ME Madrid was incredible. Thank you Alvaro, Ricardo and Nicole for all your help!! You are the best!
Thank you everyone at ME Madrid for making our stay in Madrid such a pleasure. This was the first part of our month long journey through Spain and everyone at ME Madrid was incredible. Thank you Alvaro, Ricardo and Nicole for all your help!! You are the best!
6
Frederic
21 de out. de 2024
·
Hospedou-se por 3 noites
Es hotel está en una ubicación privilegiada, cerca de restaurantes, plazas y teatros. Pero el servicio del personal es pésimo. Específicamente quien te recibe en el roof top y una de las recepcionistas, Haciendo comentarios inapropiados a los huéspedes como “Pues ya no recuerdas ni con quien te acuestas” Por el costo, pueden encontrar algo igual de ubicado y a mejor precio
Es hotel está en una ubicación privilegiada, cerca de restaurantes, plazas y teatros. Pero el servicio del personal es pésimo. Específicamente quien te recibe en el roof top y una de las recepcionistas, Haciendo comentarios inapropiados a los huéspedes como “Pues ya no recuerdas ni con quien te acuestas” Por el costo, pueden encontrar algo igual de ubicado y a mejor precio
6
Ruben
1 de set. de 2023
·
Hospedou-se por 5 noites
llegue temprano para el check-in , mi habitación no estaba disponible pero si pagaba $150.00 euro extra cada noche tenia acceso ya a una habitación suite, lo que rechaze y entonces tuve que esperar desde las 9 am hasta las 3.30 pm agotado después de un viaje aéreo de 9.30 horas . y en ese tiempo vi muchos huéspedes llegar y entrar ,cuando cuestione me dijeron que la habitación de ellos era standard y la mía no , no fue justo . Fue desconsiderado y abusivo. GRACIAS
llegue temprano para el check-in , mi habitación no estaba disponible pero si pagaba $150.00 euro extra cada noche tenia acceso ya a una habitación suite, lo que rechaze y entonces tuve que esperar desde las 9 am hasta las 3.30 pm agotado después de un viaje aéreo de 9.30 horas . y en ese tiempo vi muchos huéspedes llegar y entrar ,cuando cuestione me dijeron que la habitación de ellos era standard y la mía no , no fue justo . Fue desconsiderado y abusivo. GRACIAS
4
Bryam emmanuel
25 de jan. de 2025
·
Hospedou-se por 2 noites
La verdad la primera noche faltan. Despertamos para ir a una junta de verdad importante. ! Y el hotel no tenía agua no nos avisaron. Absolutamente nada ! Ni una opción ! De poderte duchar en otro lado ni hora estimada. De que volvería el agua. ! Ni ducharnos , ni cepillarnos ni nada. Pero en fin
La verdad la primera noche faltan. Despertamos para ir a una junta de verdad importante. ! Y el hotel no tenía agua no nos avisaron. Absolutamente nada ! Ni una opción ! De poderte duchar en otro lado ni hora estimada. De que volvería el agua. ! Ni ducharnos , ni cepillarnos ni nada. Pero en fin
6
Fernando
12 de mar. de 2025
·
Hospedou-se por 5 noites
El personal de front 6 puntos, siempre mirando hacia abajo, escapándole al saludo o mirando la computadora. Puede pasar una vaca por delante que no se enteran... Sonreir no esta en su estandard. Desayuno: Mucha charla entre compañeros,muchas quejas laborales entre ellos en público, no me gusto que no tengan uniformes acrode, siempre mirando para otra parte. 6 puntos. Buffet con lo justo y necesario y nada mas. Limpieza 8, mucamas no saludan, todo es forzado.. Es un hotel donde prevalece la ubicación, la calidad del personal no existe y dan lo justo o un poco menos y requieren mucho entrenamiento aunque la actitud no la van a lograr cambiar. Faltan gerentes caminando el hotel y no detrás de un escritorio. La verdad, no volvería porque todo esto que le falta no se cambia ni en un año...Soy hotelero de 5 estrellas hace 30 años. Lamento mi sinceridad pero a mi me gusta que me digan las cosas así por mas que duelan. gracias
El personal de front 6 puntos, siempre mirando hacia abajo, escapándole al saludo o mirando la computadora. Puede pasar una vaca por delante que no se enteran... Sonreir no esta en su estandard. Desayuno: Mucha charla entre compañeros,muchas quejas laborales entre ellos en público, no me gusto que no tengan uniformes acrode, siempre mirando para otra parte. 6 puntos. Buffet con lo justo y necesario y nada mas. Limpieza 8, mucamas no saludan, todo es forzado.. Es un hotel donde prevalece la ubicación, la calidad del personal no existe y dan lo justo o un poco menos y requieren mucho entrenamiento aunque la actitud no la van a lograr cambiar. Faltan gerentes caminando el hotel y no detrás de un escritorio. La verdad, no volvería porque todo esto que le falta no se cambia ni en un año...Soy hotelero de 5 estrellas hace 30 años. Lamento mi sinceridad pero a mi me gusta que me digan las cosas así por mas que duelan. gracias
10
Ralph
20 de jan. de 2025
·
Hospedou-se por 2 noites
Very helpful and attentive staff. Well situated with onsite secured parking that you do pay for. Rooftop bar was nice!
Very helpful and attentive staff. Well situated with onsite secured parking that you do pay for. Rooftop bar was nice!
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização central excepcional na Plaza Santa Ana/Barrio de las Letras, a uma curta distância a pé da Puerta del Sol, museus e restaurantes. O ambiente animado traz barulho até tarde e pode ser um desafio para chegadas de carro.
Avaliações dos hóspedes relacionadas
10
Naser
31 de out. de 2023
·
Hospedou-se por 5 noites
Location is very central and close to every thing. Nice and helpful staff. A bit noisy
Location is very central and close to every thing. Nice and helpful staff. A bit noisy
8
Antoinette
13 de set. de 2024
·
Hospedou-se por 3 noites
The hotel staff and location were excellent. Unfortunately, having a room on the 1st floor is problematic if you want to go to sleep at 10:00. The street activity below the window can continue till 3:00 in the morning.
The hotel staff and location were excellent. Unfortunately, having a room on the 1st floor is problematic if you want to go to sleep at 10:00. The street activity below the window can continue till 3:00 in the morning.
10
Stephen
6 de jan. de 2025
·
Hospedou-se por 2 noites
Well located. The advent of street people sleeping in the parks and doorways is a definite deterrent..
Well located. The advent of street people sleeping in the parks and doorways is a definite deterrent..
8
Stephen
3 de jan. de 2025
·
Hospedou-se por 1 noite
Location, Location, Location….
Location, Location, Location….
10
Fernando
24 de mai. de 2025
·
Hospedou-se por 2 noites
Excelente hotel ubicado en plaza de Santa ana muy cerca de la puerta del sol y en el barrio de la letras.
Excelente hotel ubicado en plaza de Santa ana muy cerca de la puerta del sol y en el barrio de la letras.
10
Marisa
25 de abr. de 2025
·
Hospedou-se por 1 noite
Muy bien ubicado , camas muy cómodas
Muy bien ubicado , camas muy cómodas
10
Michael
28 de jun. de 2024
·
Hospedou-se por 6 noites
Great location right in el Barrio de las Letras. Easy walk to anywhere in el centro. Would stay here again.
Great location right in el Barrio de las Letras. Easy walk to anywhere in el centro. Would stay here again.
8
Jaime
12 de mar. de 2024
·
Hospedou-se por 3 noites
Great location, lots of restaurants, close to everything
Great location, lots of restaurants, close to everything
6
VELIA
4 de ago. de 2024
·
Hospedou-se por 2 noites
Habitación muy pequeña. La zona es muy conveniente, pero a altas horas de la noche hay gente desagradable. Está rodeado de restaurantes y bares. Ubicación muy cerca de la plaza del sol y la plaza mayor. Buen servicio
Habitación muy pequeña. La zona es muy conveniente, pero a altas horas de la noche hay gente desagradable. Está rodeado de restaurantes y bares. Ubicación muy cerca de la plaza del sol y la plaza mayor. Buen servicio
8
Linda
2 de mai. de 2025
·
Hospedou-se por 2 noites
Loved our room, great location but the entire square in front was torn up and with the trash strike outside was not clean and smelled
Loved our room, great location but the entire square in front was torn up and with the trash strike outside was not clean and smelled
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
O café da manhã e o restaurante recebem muitos elogios, mas os preços são frequentemente considerados altos e o serviço de café da manhã pode ser agitado nos horários de pico. O local na cobertura é agradável, mas às vezes fechado para eventos privados; o serviço de quarto tem horários limitados.
Avaliações dos hóspedes relacionadas
10
Alaa
4 de ago. de 2024
·
Hospedou-se por 2 noites
The best hotel ever in downtown Madrid, I strongly recommended it. Every thing is perfect, clean, location and service, the only downside from my opinion is the breakfast not worth the 25 euros. Thanks
The best hotel ever in downtown Madrid, I strongly recommended it. Every thing is perfect, clean, location and service, the only downside from my opinion is the breakfast not worth the 25 euros. Thanks
10
ALMA ESPINO
15 de jun. de 2023
·
Hospedou-se por 2 noites
Excelente servicio e instalaciones, siempre que me he quedado tengo una gran experiencia. Lo único q podría sugerir es que el servicio de room service fuera 24 horas, ya que llegue en un vuelo muy tarde y ya no había servicio. Pero fuera de eso, no habría otra sugerencia. Gracias
Excelente servicio e instalaciones, siempre que me he quedado tengo una gran experiencia. Lo único q podría sugerir es que el servicio de room service fuera 24 horas, ya que llegue en un vuelo muy tarde y ya no había servicio. Pero fuera de eso, no habría otra sugerencia. Gracias
10
Omayra Montalvo
3 de mar. de 2024
·
Hospedou-se por 3 noites
This hotel was everything we needed for our trip to Madrid. It is centrally located, walking distance from all main attractions. The hotel has a beautiful terrace on the rooftop and a restaurant on the first floor with the besf Ibericos in the area. Their staff is very friendly and accommodating. Highly recommend!
This hotel was everything we needed for our trip to Madrid. It is centrally located, walking distance from all main attractions. The hotel has a beautiful terrace on the rooftop and a restaurant on the first floor with the besf Ibericos in the area. Their staff is very friendly and accommodating. Highly recommend!
8
emmanuel Thomas
30 de mai. de 2022
·
Hospedou-se por 3 noites
Emplacement parfait pour visiter Madrid à pied! Chambre très petite ! Petit déjeuner très bruyant, présence d'un groupe très important, très envahissant, personnel dépassé, manque d'organisation, machine à café inadaptée!
Emplacement parfait pour visiter Madrid à pied! Chambre très petite ! Petit déjeuner très bruyant, présence d'un groupe très important, très envahissant, personnel dépassé, manque d'organisation, machine à café inadaptée!
10
Ana
1 de nov. de 2024
·
Hospedou-se por 2 noites
I really enjoyed the location of the hotel. The hotel has a smell of gases from the sewer lines. I had to run the water in the room to get the smell to go away. The breakfast is way overpriced! $25 per day is way too much.
I really enjoyed the location of the hotel. The hotel has a smell of gases from the sewer lines. I had to run the water in the room to get the smell to go away. The breakfast is way overpriced! $25 per day is way too much.
10
Kristen
7 de jun. de 2024
·
Hospedou-se por 2 noites
Great location. Friendly and helpful staff. Excellent restaurant
Great location. Friendly and helpful staff. Excellent restaurant
10
Nadja
19 de out. de 2023
·
Hospedou-se por 3 noites
Highly recommend this hotel - a bit pricey but overall- staff was great & helpful! Housekeeping excellent service; breakfast - not as great but simple- overpriced I think. Many breakfast options within walking distance. Location- excellent!
Highly recommend this hotel - a bit pricey but overall- staff was great & helpful! Housekeeping excellent service; breakfast - not as great but simple- overpriced I think. Many breakfast options within walking distance. Location- excellent!
10
Rene
16 de abr. de 2025
·
Hospedou-se por 1 noite
Hotel is beautiful, very comfortable beds, very clean, perfect location near all tourist attractions, great breakfast buffet and staff was great and very helpful. Highly recommend this hotel. We will be staying here again on our way back to Madrid.
Hotel is beautiful, very comfortable beds, very clean, perfect location near all tourist attractions, great breakfast buffet and staff was great and very helpful. Highly recommend this hotel. We will be staying here again on our way back to Madrid.
10
Lars-Olow
16 de fev. de 2024
·
Hospedou-se por 3 noites
Ett fantastiskt hotell på absolut bästa läge, med närhet till det mesta. Vid ankomsten så blev vi välkomnade med ett glas Cava medans de checkade in oss, väldigt trevligt! Vårt Superior rum var stort och luftigt, men i behov av renovering. Frukosten var dyr så den avstod vi, åt istället frukost på små mysiga ställen alldeles om hörnet. Väldigt trevlig, och populär, bar på sjunde våningen med stor uteplats. Dessvärre så var vi tvungna att checka ut en dag tidigare p.g.a. en allvarlig familjehändelse, trots positiva indikationer så vägrade hotellet att återbetala oss för natten som vi inte utnyttjade. Detta anser vi lågt och inte värdigt ett hotell av denna klass! Vi kommer dock förhoppningsvis tillbaka.
Ett fantastiskt hotell på absolut bästa läge, med närhet till det mesta. Vid ankomsten så blev vi välkomnade med ett glas Cava medans de checkade in oss, väldigt trevligt! Vårt Superior rum var stort och luftigt, men i behov av renovering. Frukosten var dyr så den avstod vi, åt istället frukost på små mysiga ställen alldeles om hörnet. Väldigt trevlig, och populär, bar på sjunde våningen med stor uteplats. Dessvärre så var vi tvungna att checka ut en dag tidigare p.g.a. en allvarlig familjehändelse, trots positiva indikationer så vägrade hotellet att återbetala oss för natten som vi inte utnyttjade. Detta anser vi lågt och inte värdigt ett hotell av denna klass! Vi kommer dock förhoppningsvis tillbaka.
10
Darren
3 de jun. de 2024
·
Hospedou-se por 2 noites
We have visited Madrid a few time before and also had dinner at the restaurant located in the hotel so this time decided to try the hotel and was not disappointed. We selected a room with a view of the Plaza and was very happy we paid the extra. The staff at reception are really friendly, the hotel style is perfect, room was large and very clean with an amazing view over the plaza. They have a roof top bar which has good vibes but not the best for views due to the high walls but a perfect sun trap. Highly recommend the breakfast and also the restaurant for dinner.
We have visited Madrid a few time before and also had dinner at the restaurant located in the hotel so this time decided to try the hotel and was not disappointed. We selected a room with a view of the Plaza and was very happy we paid the extra. The staff at reception are really friendly, the hotel style is perfect, room was large and very clean with an amazing view over the plaza. They have a roof top bar which has good vibes but not the best for views due to the high walls but a perfect sun trap. Highly recommend the breakfast and also the restaurant for dinner.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
veronica
10 de mar. de 2023
·
Hospedou-se por 2 noites
Beautiful Hotel clean, and friendly staff, we got a wonderful experience, close to everything was so easy to go around really everything was perfect We fully recommend
Beautiful Hotel clean, and friendly staff, we got a wonderful experience, close to everything was so easy to go around really everything was perfect We fully recommend
10
JUAN
5 de mar. de 2023
·
Hospedou-se por 5 noites
In my experience this is one of the best hotels that I’ve ever stayed. The staff at the reception area were awesome, the restaurant and roof top bar as well. I will give this property a 5 star over all.
In my experience this is one of the best hotels that I’ve ever stayed. The staff at the reception area were awesome, the restaurant and roof top bar as well. I will give this property a 5 star over all.
10
Miguel
26 de fev. de 2023
·
Hospedou-se por 4 noites
Great location, great room and great service. Having to pay 14 euros to use the gym for an hour session was the only drawback.
Great location, great room and great service. Having to pay 14 euros to use the gym for an hour session was the only drawback.
10
Danissa
26 de fev. de 2023
·
Hospedou-se por 4 noites
The location is great! The place is very clean and the customer service is exceptional! A special thanks to Ms. Patricia who dedicated a lot of her time providing information about finding the best places to explore and to dine. Madrid is an amazing city! I will definitely go back :)
The location is great! The place is very clean and the customer service is exceptional! A special thanks to Ms. Patricia who dedicated a lot of her time providing information about finding the best places to explore and to dine. Madrid is an amazing city! I will definitely go back :)
10
Uchenna Kate
25 de fev. de 2023
·
Hospedou-se por 3 noites
The staff were amazing.
The staff were amazing.
Políticas da propriedade
Check-in
Checkout
Check-in a partir de 15:00
Antes de 12:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Comodidades populares
Aceita animais de estimação
Restaurante
Elevador
Serviço de quarto
Porteiro
Lavagem a seco
Serviços
Porteiro
Elevador
Lavagem a seco
Serviços domésticos
Instalações para jantares/Eventos
Serviço de câmbio
Cofre
Serviço de lavanderia
Serviço de ingressos
Porteiro(a)
Armazenamento de bagagem
Check-in/check-out expresso
24-Hour Front Desk
Geral
Serviço de quarto
Restaurante
Aceita animais de estimação
Quartos de não fumantes
Café da manhã no quarto
Smoke-Free Property
Snack Bar/Deli
Wheelchair Accessible (Limited)
Atividades
Casas noturnas
Médico permanente
Biblioteca
Fitness Center (nearby)
Estacionamento
Estação de carregamento para carros elétricos