Eltham Gateway Hotel & Conference Centre

This place is not cleaned properly. We found cockroaches. It all worn out and needs immediate renovations and upgrade. They didnt make the room for 2 consecutive days even though the sign was clearly placed at the door. Zero customer service and duty of care. This place is more like a motel and very far off from a 4 star hotel as it is classified by the portal. This is clearly misleading and deceptive. Serious concerns and complaints are being raised to address these matters as explained.

Yes lovely

Das Personal war freundlich und hilfsbereit. Das Zimmer war nicht sauber (Spinnennetze, schmutziges Waschbecken und Haare im Bad, Boden mit Flecken). Wir hatten ein Zimmer mit Herdplatte, jedoch keine Möglichkeit zu kochen da es weder Topf noch Pfanne gab. Auch spülen von Geschirr war mangels fehlenden schwamm nicht einfach.

My stay was fine. I picked the room as I needed a table to work on. The room description and pics advised I'd get that. I didnt. The Do Not Disturb sign on the door was ignored to drop off towels. I was trying to take a nap at the time, so having someone knock three times to get my attention was frustrating. Property has good parking and is spread out enough to not hear too much noise from other guests. Reception was always in attendance when I went in, and I was able to add another night's stay easily.

It was just what we needed.