WoodSpring Suites Gilbert - Mesa Gateway Airport

they did NOT give the room to my driver even though i had talked to them in advance and gave them the confirmation number of the Hotel.com as well as the driver's full name . I SPOKE TO THE OWNER IN THE AFTERNOON OF THE DAY AND CONFIRMED EVERYTHING AND TOLD HIM THAT THE DRIVER WILL GET THERE LATE AROUND MIDNIGHT ..........BUT WHEN OUR DRIVER GOT THERE THE RECEPTIONIST DID NOT HAVE HIS NAME AND DID NOT GIVE HIM THE ROOM . I ALSO NEED THE MONEY BACK FROM THEM

I had an ADA compliant room. The room was clean, the roll in shower was perfect. However, the bed was very low - similar to the height of a toddlers bed, but just a little bit higher. My right leg does not work so it mad it very difficult to get out of the bed. I was by myself which made it even harder to get up. Though the bed was comfortable, it may be a reason why I do not stay in this facility. The room is large and narrow. I was able to get my mobility scooter into the room, but had to either back in so I could get out, or manuever my scooter many different ways to be able to get out. Though I did not use it, the kitchenette was great. Nice to have a sink I could roll under if I had to. Overall i only give the ADA room (121) a good because of the bed situation.

Two night stay. Check in was easy, friendly staff. We had an issue with the a/c in the room on the first night. Talked to staff in the morning and asked to have it checked. We went out in the morning and returned around noon and still had no a/c. Informed staff as we were heading out again. Didn’t return until after 10 pm to find still no a/c. Was to tired to ask to change rooms at this point as we were leaving the next morning. Bed was comfortable with nice pillows, but sheets were not very good, towels were low quality, and no hand towels. No hair dryer in the room. Requested one from front desk but it did not work. They don’t do a breakfast, and snacks are all vending machine. No pantry at front desk to purchase anything.

They give you a suite, but there is no dishes, pots or pans, silverware, etc. I guess you have to travel with all of that.

This hotel appears to be very new. Rooms were very clean and staff was great! No issues, would stay there again.