Name: Novotel Rotorua Lakeside
Address: Tutanekai Street, Rotorua, Region Bay of Plenty, NZ
Price range: 103 $–625 $ per night
Rating: 7.65

Was Gäste sagen

Im Novotel Rotorua Lakeside loben Reisende die fußläufige Lage am See und das im Allgemeinen freundliche Personal. Viele Bewertungen weisen jedoch immer wieder auf veraltete Zimmer und Badezimmer, ungleichmäßige Sauberkeit und betriebliche Schwierigkeiten hin, die den ansonsten komfortablen Aufenthalt trüben können.

Thermalbäder und das Fitnesscenter sind beliebt, wenn sie verfügbar sind, jedoch berichten Gäste von Wartungsarbeiten, Temperaturproblemen, einem abgenutzten Poolbereich und gelegentlichem Mangel an Handtüchern oder Bademänteln. Die Zimmer bieten Seeblick und komfortable – oft jedoch sehr weiche – Betten. Veraltete Badezimmer, Lärm von der Eat Street oder den Fluren sowie sporadische Probleme mit der Klimaanlage oder dem WLAN/der Paywall sind jedoch häufig. Das Frühstück reicht von reichhaltig bis durchschnittlich, der Zimmerservice kann unterschiedlich sein, und das Einchecken oder die Reaktionszeiten sind manchmal langsam. Vor Ort gibt es nur begrenzt Parkplätze, für die in der Regel eine Gebühr erhoben wird. Erwarten Sie eine zentrale, praktische Basis mit variabler Qualität.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Gastronomie

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Ausstattung

Gäste schätzen die Thermalbäder und das Fitnesscenter, wenn sie verfügbar sind, berichten aber häufig von Schließungen, Temperaturproblemen, einem abgenutzten Poolbereich und gelegentlichem Mangel an Handtüchern oder Bademänteln. Die Parkmöglichkeiten vor Ort sind begrenzt und in der Regel gebührenpflichtig.

Ähnliche Gästebewertungen

8

Meagan

26. Okt. 2025

·

Aufenthalt für 2 Nächte

The swimming facilities were fabulous. Room and bedding was comfortable with AC keeping room at a comfortable temperature. No bathrobes for going between the pool and our room. Bathroom is a little tired and dated. Wifi was great and staff were helpful. Loved that eat street was across the rd. Paid for the buffet breakfast, which was good value for money.

8

Nicole

30. Aug. 2024

·

Aufenthalt für 2 Nächte

Everything was good except for the pool and spa not being open and no warning that it wouldn’t be available.

8

Ruby

13. Aug. 2025

·

Aufenthalt für 3 Nächte

The hotel stay was lovely. Service was excellent, and the meals were absolutely fantastic - there is not one thing we could order that didn’t taste like it was from a high end restaurant, and we ordered quite a few things. Over our 4 days of stay, spas were unfortunately either under maintenance or not hot enough and a bit mossy.

10

Kusay

1. Jan. 2026

·

Aufenthalt für 5 Nächte

Great loved all extras like pool and gym

6

Karina Te

3. Jan. 2024

·

Aufenthalt für eine Nacht

Average hotel, the property is tired and needs a refurb - the pool definitely needs a deep clean. Otherwise, great service from the very helpful staff, good facilities and awesome location.

6

Jong Bum

27. Okt. 2024

·

Aufenthalt für eine Nacht

The main reason to book Novotel is to use swimming pool and hit spa, but they told me it is not available to use and it will be available next morning. But next day still could not use. Disappointed on it.

10

Jason

20. Juli 2025

·

Aufenthalt für 4 Nächte

Great location. Room was a bit dated however it served its purpose. Pool area needs a major update. Love the little bar. Parking is very tight.

8

wilhelmina

27. Apr. 2025

·

Aufenthalt für eine Nacht

the property is aging but we like the hot swims and eat street is close by and nice walking. cleanliness could be better and every time we seem to need to ask for something, this time it was dressing gowns to go to the pool, and no pool towels! so for the price paid, it should be better

4

Louraine

25. Aug. 2024

·

Aufenthalt für 2 Nächte

I choose the park for the pool, however it was not advertised that it was under maintenance and not in use.

6

Daniel

11. Juli 2024

·

Aufenthalt für eine Nacht

Check in was long as only one person on reception, property is ok but showing its age. Charged $15 to park overnight in the hotels own parking area was not acceptable.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Sauberkeit

Die Sauberkeit ist inkonsistent: Viele bemängeln verschmutzte Teppiche, schimmlige oder staubige Badezimmer und versäumte Reinigungen, obwohl einige von sauberen Zimmern berichten. Mehrere Gäste stellten außerdem anhaltende Gerüche oder zurückgelassene Gegenstände von früheren Aufenthalten fest.

Ähnliche Gästebewertungen

4

Tracy

4. Feb. 2023

·

Aufenthalt für eine Nacht

I booked the Novotel Rotorua without checking any reviews as I have always regarded Novotel a reliable brand and we had a funeral to attend. The room wasn't cheap but supposed to be 4 star. Our room had a nice view but.. The carpet was badly stained and filthy looking and same with the arms on the sofa. The grout in the bathroom tiles was also stained and overall looked grotty. Our friends room was the same. The bedding was clean (the bed was obviously old but had a topper pad) but everything else felt dirty.

2

Mohammed

14. Sept. 2024

·

Aufenthalt für eine Nacht

There was stains on bed sheet. Black spots on pillows. Lipstick marks on pillows. Bathroom had human hair all over the walls

2

Ma'am

25. Aug. 2025

·

Aufenthalt für 2 Nächte

First time at Novotel. Once stepped into the room I already got bitten by fleas on my feet and legs. Carpet needs deep cleaning and couch have stains in them. Never felt uncomfortable ever in a hotel. Staffs are excellent with the service and have provided us a new room and felt a little relieved because the crawlies subsided but the toilets are dirty and have stained in the bath in shower and the ceiling is also dirty and rotting. The hotel needs renovation and is tired. I praised the staffs for being accommodating and helpful though.

6

Kaijun

29. März 2025

·

Aufenthalt für eine Nacht

Great location. Evening check in staff really friendly. Property definitely showing signs of decay. Cleanliness concerns: hair everywhere in the bathroom when checked in, dusk accumulated on surface, sheets and pillow cases with stain, A/C dusty. Mattress soft and out of shape, pillows too flat.

4

Jonathan

4. März 2024

·

Aufenthalt für eine Nacht

The pillows were terrible and there were no alternatives. Other than the beds, which were spotless the rooms were grimy - everything was dated, the bath was stained and there was a hair ball rolled into a fresh towel. The welcome and service

2

Laurent

26. Dez. 2024

·

Aufenthalt für 2 Nächte

Je ne sais pas par où commencer… La première personne à l’accueil a été fort désagréable. Nous sommes allé voir une autre jeune fille très souriante qui a « bien voulu » nous trouver un trolley pour les bagages. Le reste est catastrophique : la chambre était sale, les toilettes fuyaient, la grille d’aération de la salle de bains était tellement pleine de poussière qu’elle ne remplissait plus son rôle.. Tout est vieux, décrépi, rouillé et sale.. J’allais oublier… le buffet… mon Dieu… tout était insipide, la viande n’était même pas tenue au chaud (malgré des lampes IR) et tout ça pour une somme indécente… C’est simple, je pense que nous aurions mieux mangé au McDo…

10

Vassa

29. Jan. 2026

·

Aufenthalt für eine Nacht

Clean room, friendly staff.

8

Glenn

29. Juni 2025

·

Aufenthalt für eine Nacht

Great location, but the cleaning needs work.

2

Sophie

3. Sept. 2025

·

Aufenthalt für eine Nacht

Needs a good clean, bathroom was blocked and dirty black mold in the bath. Carpets are run down badly n it smelled

6

Christian

18. Jan. 2024

·

Aufenthalt für 2 Nächte

Start with the good: great location and friendly staff. Tons of dining options around the area. The bad: The room was dirty. Carpet definitely needs a shampoo cleaning. The tub didn’t look properly cleaned out. The couch had crumbs under it. There was a ball left behind in the drawers. The worst part was that when I was packing up to leave. I generally look under the bed to make sure I didn’t leave anything behind. To my surprise, I found another guest’s dirty flip flops. I hope this is an isolated incident.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Zimmer

Die Zimmer sind geräumig und bieten teilweise einen schönen Seeblick, doch die Einrichtung – insbesondere die Badezimmer – ist veraltet, die Betten sind eher weich, und einige Gäste berichten von Lärm aus dem Flur oder von der Eat Street sowie gelegentlichen Problemen mit der Klimaanlage oder dem WLAN/der Paywall.

Ähnliche Gästebewertungen

6

Andre

27. März 2025

·

Aufenthalt für 3 Nächte

Great location but in desperate need of a refurb - especially the bathrooms they are very tired.

10

Kathleen

19. Okt. 2025

·

Aufenthalt für 4 Nächte

The bed was very soft which may suit some travellers but not me

2

Günter

24. März 2025

·

Aufenthalt für 2 Nächte

Die Zimmer abgewohnt, das Badezimmer hatte rostigen Duschkopf, Türscharniere rostig, Türe beschädigt. Die Schallisolierung sowohl der Fenster, als auch Wände und Türen, mangelhaft!

10

Stacey

2. Okt. 2025

·

Aufenthalt für 2 Nächte

Great location - noisy from eat street bars if on that side.

6

Lawrence

29. Sept. 2025

·

Aufenthalt für eine Nacht

Whilst the staff were very pleasant and the room was nice the one night stay was negatively impacted by the fact the rooms are not sound proofed. You can hear every noise from the corridor. This was exacerbated by the loud noise coming from the Rotorua Mega Fun Carnival over the road where you can hear the tannoy announcer word for word until late so there is no opportunity to relax. Shame this was not pointed out at the time of booking as it’s a major negative.

8

Amie

2. Juli 2025

·

Aufenthalt für eine Nacht

We chose Novotel because of its closeness to the lake front as we were attending the Matariki drone show. We were very thankful for room service as the lines for food at the event were far too long for us with two young children. Room had amazing views. Bathrooms need a refresh but otherwise everything we needed.

8

Shelley

10. Juli 2024

·

Aufenthalt für 3 Nächte

Great hotel apart from the rooms being way too hot and air cooling system not up to scratch

10

Trudy

10. Okt. 2025

·

Aufenthalt für 3 Nächte

Lovely location, beautiful rooms, convenient

8

Shawn Michael

25. Mai 2025

·

Aufenthalt für 2 Nächte

We had ti pay for wifi so didnt use it. Its 2025... free Wifi, get it. We had to pay for parking... get real. $15/day and paying almost $700 for the stay. Get real. Outrageous.

10

Dan

25. Mai 2025

·

Aufenthalt für eine Nacht

The property was conveniently located lakeside and across the street from the Eat Street area and downtown shops & boutiques. The breakfast was bountiful and we particularly enjoyed the ability to make our own fresh pressed juices and smoothies. The room was clean and spacious and seemed updated, although the bathroom seems to be in need of updates as the mirror was cracked, the tub grout was a bit stained, and the shower curtain was too short. Those cosmetic deficiencies aside, it was a nice place to overnight en route to Auckland.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Service

Das Personal ist oft freundlich und zuvorkommend, aber Personalmangel führt zu langsamen oder sehr späten Check-ins, unbeantworteten Anrufen und Missverständnissen. Die Erfahrungen reichen von herausragendem individuellen Service bis hin zu schlechter Problemlösung.

Ähnliche Gästebewertungen

6

Aminah

12. Mai 2025

·

Aufenthalt für 2 Nächte

Had issues with payment even before my stay I booked with third party contacting them was difficult and not helpful. During my stay check in was quite a slow process and room albeit clean was very old, shower needed some wd40 it was very rusty and nothing at all like my previous stays at Novotels. I tried to call reception for approx 15 mins no answer so i had to call emergency and even then nothing. This was very unsafe and poor service/management. Facilities were okay, it was clean and the location was really good.

10

Debbie

16. Sept. 2025

·

Aufenthalt für eine Nacht

Our favourite interaction was with Sunny. She was warm, friendly and a great laugh. It set the tone for our stay, which we thoroughly enjoyed. Thanks Sunny! You’re the best x

8

Fiona

14. März 2024

·

Aufenthalt für 2 Nächte

Had a great stay at Novotel. Staff were helpful & friendly. The building does seem a little dated & could do with a revamp however our room was clean & comfortable. Great location.

4

Carwyn

3. Jan. 2025

·

Aufenthalt für 2 Nächte

Standards seem to have slipped since we last stayed. Our room was not ready even 2 hours after check in time and so we asked for complimentary breakfast which they agreed to. However, in the morning our room number wasn't on the breakfast list. Once we explained, the staff member at breakfast said they wouldn't make a record of it and invited us through. FYI we sat 4 feet from a large but dead cockroach. At check out we were asked to settle the bill for breakfast. Not long after check in, we had someone claiming to be a maintenance person arrive to fix a basin. We didn't let them in as they weren't in obvious uniform and front desk had said our check in delay was due to linen shortages and didnt mention any repair work. When we double checked with front desk, they said no maintenace job had been logged for our room. FYI, the water didn't drain during our stay so it probably was required. The room and bed covers were in need of a bit of general repair and upkeep. There were annoying things like not being supplied with enough toilet paper or handwash, and our hand towel was taken and not replaced. We also had another guest's call put through to our room because front desk misdirected them to us instead of the duty manager. Little things but cumulatively making for a negative experience. Staff were pleasant to engage with but feels now that perhaps they were insincere or ineffective.

10

Maria

28. Apr. 2025

·

Aufenthalt für eine Nacht

Exceptional staff at reception - we had 3 different bookings from the same whanau (mum and 2 daughters and their whanau), she was able to arrange us all to be on the same floor which was ideal for the kids and babies as we could easily go from rooms if we needed to do stuff. Great temp for the pool, very good spot went to eat street for dinner. Lovely stay

6

Karen

26. Nov. 2023

·

Aufenthalt für eine Nacht

Unfortunately the staff let the hotel down. They are understaffed and the current staff do not smile and generally unfriendly and casual. Also slow to respond - poor service. Parking is a trap, onsite parking $15 a day. Restaurant food poor.

10

Abbey

12. Sept. 2025

·

Aufenthalt für 4 Nächte

Absolutely fantastic staff at this hotel. Just a note, they charge for parking

6

Sanjay

23. Dez. 2024

·

Aufenthalt für 4 Nächte

I had an overall positive experience at the Novotel hotel, primarily due to its excellent location with stunning lake views and the enjoyable geothermal hot tubs. The staff were friendly and accommodating, which greatly enhanced our stay. However, the room we were initially assigned appeared outdated, and the entire hotel could benefit from updated furnishings to provide a more modern feel. While the Chromecast and internet services were functioning well, we were moved to another room. During the move, my wife accidentally left some clothes behind. When we contacted the front desk, they initially informed us that housekeeping had not found the items. Determined to retrieve her clothes, my wife returned to the front desk. With persistence, she was directed to housekeeping, and after a thorough search, her clothes were successfully located. This experience highlighted the importance of persistence in resolving issues. Despite the initial oversight, I was pleased with our stay and appreciated the overall hospitality. However, I had higher expectations for service quality from a Novotel property and hope to see improvements in the hotel's furnishings and room maintenance in the future.

4

Shaileshni

3. Jan. 2025

·

Aufenthalt für 2 Nächte

Apart from being a convenient location, it was a disappointment to stay at the hotel. Definitely not a 5 star. Maybe a 3. Staff appear not to be well trained. Lacking knowledge of general information about the property. We had to get our room key activated several times. No shower gel, obviously missed by the cleaning staff. Pillows had feather coming out of it constantly. Overall very poor service.

2

stephanie

3. Jan. 2025

·

Aufenthalt für eine Nacht

extremely late check in 10pm due to staff and not ringing to say room is ready.Arrived at 4pm to be told room was not ready he noted my number and said he would ring when it was ready, i hadn't heard anything so repeatedly tried ringing from about 7pm finally got through about 9pm to say hed forgot to ring and room was ready. had to change all afternoon plans around this and kids were grumpy and tired

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Lage

Ausgezeichnete Lage am Seeufer neben der Eat Street mit guter fußläufiger Erreichbarkeit von Restaurants, Parks und Sehenswürdigkeiten. Einige Gäste berichteten von nächtlichem Lärm durch nahegelegene Bars oder Veranstaltungen.

Ähnliche Gästebewertungen

10

Beatrice

10. Feb. 2023

·

Aufenthalt für 2 Nächte

Great hotel right across the street from Rotorua Lake! Easy walk to Eat Street where there were many great restaurants to choose from.

8

David

5. Okt. 2023

·

Aufenthalt für eine Nacht

Comfortable bed and great location to restaurants in Eat Street.

6

Grant

27. März 2024

·

Aufenthalt für eine Nacht

Extremely noisy with bar over the road playing loud music until 1am and hotel scissor lift operating on exterior of building before 7am. A notice in room notified of exterior painting but not of noise and certainly we we not noticed prior to getting to room. Good location close to waterfront and restaurants. Parking is limited at hotel but free in nearby street. Hotel entrance confusing with exit blocked off and you need to reverse out from under reception veranda

8

Lawson

6. Jan. 2024

·

Aufenthalt für 2 Nächte

The big advantage of this hotel is the location. Handy to tourist attractions.

10

Stacey

2. Okt. 2025

·

Aufenthalt für 2 Nächte

Great location - noisy from eat street bars if on that side.

10

Ashley

12. Juli 2025

·

Aufenthalt für 2 Nächte

Great location, close to lots of activities and restaurants. Would definitely stay here again!

10

Kate

25. Aug. 2024

·

Aufenthalt für 3 Nächte

Great location on the lake. Breakfast was great, however they could have done with another coffee machine! Loved it!

8

Conrad

14. Feb. 2023

·

Aufenthalt für 2 Nächte

Great location near Village Green. Very central, across the road from Eat Street.

8

Jim

13. Mai 2024

·

Aufenthalt für eine Nacht

Location is great.

10

Raewyn

30. Juli 2025

·

Aufenthalt für 2 Nächte

Great stay at Novotel. Comfy bed/pillows. Great breakfast. Right next door are multiple choices of eateries. Parking is on the street or paid secure next door. Park and lake right opposite. It was at the centre of all our activities by car so very convenient.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Gastronomie

Das Frühstück wird oft für seine Vielfalt und sein Preis-Leistungs-Verhältnis gelobt, aber andere fanden es durchschnittlich oder unzureichend ausgestattet, und die Kaffeekapazität kann begrenzt sein. Qualität und Verfügbarkeit des Zimmerservices sind inkonsistent.

Ähnliche Gästebewertungen

8

Meagan

26. Okt. 2025

·

Aufenthalt für 2 Nächte

The swimming facilities were fabulous. Room and bedding was comfortable with AC keeping room at a comfortable temperature. No bathrobes for going between the pool and our room. Bathroom is a little tired and dated. Wifi was great and staff were helpful. Loved that eat street was across the rd. Paid for the buffet breakfast, which was good value for money.

8

Erin

22. Sept. 2025

·

Aufenthalt für eine Nacht

Breakfast menu could be better.

10

juston

7. Jan. 2026

·

Aufenthalt für 3 Nächte

Room Service steak was well done when I ordered Medium Rare. Dissapointed but everything else great

10

Linda

8. Aug. 2024

·

Aufenthalt für 2 Nächte

The buffet breakfast and dinner were ok - could have been some better options but there was plenty to eat and enough choices to ensure everyone will find something suitable to them.

6

Lauren

21. Jan. 2025

·

Aufenthalt für eine Nacht

Room was in need of some updating and repairs. Breakfast was very expensive and average. Thermal pools were a great addition, connected to an awesome gym. Hotel was just over the road from 'eat street' with heaps of dining options. Fabulous location.

6

Nalisha

9. Okt. 2025

·

Aufenthalt für eine Nacht

Breakfast needs a upgrade, slight boring. Needs another coffee machine. Omelettes should be included in the cooking station.

6

Hayley

14. Juli 2024

·

Aufenthalt für eine Nacht

Great location, great facilities and the food (dinner and breakfast) was delicious. This is our 5th visit and we have never been let down.

6

Sharlene

12. Dez. 2023

·

Aufenthalt für 2 Nächte

The food at the buffet was terrible.

8

Nikolaos

12. Sept. 2025

·

Aufenthalt für eine Nacht

Service was mediocre. Room service is childish with a doggy bag and while I was assured my car will be in the front waiting for me at 7am I arrived and the car was not there and they told me it would take 15minutes.

10

Dan

25. Mai 2025

·

Aufenthalt für eine Nacht

The property was conveniently located lakeside and across the street from the Eat Street area and downtown shops & boutiques. The breakfast was bountiful and we particularly enjoyed the ability to make our own fresh pressed juices and smoothies. The room was clean and spacious and seemed updated, although the bathroom seems to be in need of updates as the mirror was cracked, the tub grout was a bit stained, and the shower curtain was too short. Those cosmetic deficiencies aside, it was a nice place to overnight en route to Auckland.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Monat	Durchschnittspreis
Januar	150 $
Februar	224 $
März	161 $
April	138 $
Mai	125 $
Juni	97 $
Juli	112 $
August	106 $
September	135 $
Oktober	135 $
November	162 $
Dezember	152 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $140	23 $173	24 $304
25 $140	26 $119	27 $117	28 $119	29 $120	30 $103	31 $170

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
1 $128	2 $149	3 $133	4 $137	5 $608	6 $150	7 $146
8 $150	9 $135	10 $174	11 $131	12 $161	13 $146	14 $146
15 $149	16 $153	17 $153	18 $625	19 $167	20 $127	21 $133
22 $130	23 $133	24 $133	25 $179	26 $608	27 $137	28 $137
29 $153	30 $150

Novotel Rotorua Lakeside

Preise für Novotel Rotorua Lakeside

Monatliche Durchschnittspreise

Über diese Unterkunft

Lage

Zimmeroptionen

Zimmer, 1 King-Bett, barrierefrei, Stadtblick

Zweibettzimmer, 2 Queen-Betten, Stadtblick

Zimmer, 1 King-Bett, Seeblick

Zimmer, 1 King-Bett, Stadtblick

Executive-Suite

Royal-Suite, 3 Schlafzimmer

Zweibettzimmer, 2 Queen-Betten, Seeblick

Junior-Suite, 1 King-Bett, Seeblick

Gästebewertungen zu Novotel Rotorua Lakeside

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Hinweise zum Check-in

Kaution

Gut zu wissen

Optionale Extras

Ziehen Sie dieses Hotel für Ihre Reise nach Rotorua in Betracht?

Preise für kommende Reisedaten