It s hard to believe what happened . We booked out room on Expedia at 3 pm we arrive at 4 pm the room isn’t ready in inter season . I m with a 65 year old person . They tell us to wait until 5 pm !? No upgrade , just a small plat of fruit with 2 mandarines , grapes hard as nuts, and a slice of watermelon . The room « garden wing « is so far away from reception that you need a golf car to get to it . We were given the room furthest away on the 3 rd floor with no lift . Some of the staff was pleasant and helpful but the receptionist on arrival did not want to hear nothing and kept blaming us . They send you a taxi for the airport 5 min away that costs the same money as going thru the whole of Bangkok ! If you want to charge your phone in your room don’t forget to come with an extension lead ! As there is no plugs on the bedside , not very practical when you have apnea and need to plug your sleeping device . Beach was awful and dirty , they don’t clean it . Full of plastic and algues . The breakfast is well worth it tho !
It s hard to believe what happened . We booked out room on Expedia at 3 pm we arrive at 4 pm the room isn’t ready in inter season . I m with a 65 year old person . They tell us to wait until 5 pm !? No upgrade , just a small plat of fruit with 2 mandarines , grapes hard as nuts, and a slice of watermelon . The room « garden wing « is so far away from reception that you need a golf car to get to it . We were given the room furthest away on the 3 rd floor with no lift . Some of the staff was pleasant and helpful but the receptionist on arrival did not want to hear nothing and kept blaming us . They send you a taxi for the airport 5 min away that costs the same money as going thru the whole of Bangkok ! If you want to charge your phone in your room don’t forget to come with an extension lead ! As there is no plugs on the bedside , not very practical when you have apnea and need to plug your sleeping device . Beach was awful and dirty , they don’t clean it . Full of plastic and algues . The breakfast is well worth it tho !