Wyndham Garden Atlanta Airport

La chambre bien

Refrigerator but no microwave in room.

Very nice hotel in close proximity to the airport…with shuttle service.

The experience with this Wyndham property and Hotels.com was a disaster defined by incompetence and a total lack of accountability. Even though my booking was fully paid in advance, the front desk couldn't complete the check-in because of their malfunctioning card terminals. Because their own equipment failed repeatedly, I was denied access to a room I had already paid for. Instead of trying to find a resolution or fix the technical error, the owners were more interested in high-surveillance, family-style micromanaging of the lobby than actually helping a stranded guest. It was obvious that hovering over staff and watching the cameras took priority over basic hospitality. The issues started before I even arrived; the quoted travel insurance was doubled from $4.50 to $9.00 at the time of booking. When I brought this to the attention of Hotels.com, they promised a refund that never actually happened. To make a bad situation worse, after being denied my room, I was forced to wait over two hours for a hotel shuttle just to get away from the property. It is predatory for a hotel to keep payment for a "ghost stay" that they made impossible to fulfill. Hotels.com has shown zero integrity by failing to resolve this clear service failure and a blatant billing discrepancy, hiding behind automated emails while I’m left out of pocket. Between the hotel’s dysfunctional management and the booking platform's refusal to stand behind the transaction, this was a total scam. Avoid this place.

Stayed for one night for the airport shuttle. Upon entering our room, I found someone else’s makeup up that was left and not picked up by the cleaning crew. We had dinner around 8pm and it was not crowded, but they only had one waitress waiting all the tables and serving the bar. It would a little busy by the end of our meal and really require two people working, but it was still that one person waiting all the tables, takeout orders, and bartending so it took us 45 mins to receive our check. The really only good thing was the airport shuttle. There were stains on the couches in the lobby and everything felt dirty. Including our floor in our room was sticky too. It was fine for one night but we will never go back, even though we fly frequently. You get what you pay for.