Name: DoubleTree by Hilton Southampton
Address: Bracken Place, Chilworth, Hampshire (condado), GB
Price range: 69 US$–184 US$ per night
Rating: 7.7

Opiniones de los huéspedes

En el DoubleTree by Hilton Southampton, los viajeros suelen destacar la amabilidad y la disposición del personal, así como las habitaciones generalmente limpias y confortables, a la vez que señalan el cómodo acceso al puerto de cruceros y a la autopista, pero también las frustraciones recurrentes con el aparcamiento de pago y los problemas de temperatura o agua caliente.

Las opiniones sobre la oferta de alimentos y bebidas son variadas, con comentarios sobre un servicio lento, disponibilidad limitada o calidad desigual, junto con algunas comidas y desayunos positivos. Las habitaciones suelen ser espaciosas, pero el mantenimiento puede ser irregular, con averías, problemas de desagüe y colchones firmes o desgastados. La ubicación es adecuada para conductores y huéspedes que van a embarcar en un crucero, aunque no está en el centro, por lo que es común necesitar taxis o coche. En general, es adecuado para estancias cortas y escalas de cruceros si prioriza la comodidad por encima del lujo.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

El aparcamiento en el hotel se menciona con frecuencia y suele conllevar un coste, aunque algunas reservas señalan la posibilidad de registrarse para aparcar gratuitamente; más allá de esto, los huéspedes informan de una oferta limitada de entretenimiento o actividades.

Reseñas de huéspedes relacionadas

10

Cheryl

17 may 2025

·

Se alojó 1 noche

Parking is tight and few spaces but located right off the motorway making it easy to get to other parts of the city and surrounding areas. Staff was wonderful and accommodating.

8

Louise

28 sept 2025

·

Se alojó 1 noche

Clean and very comfortable Great breakfast Lovely staff Towels not ready due to washing machine issues No regular tea bags or coffee, drinking water in room just earl grey Disappointed that we had to pay an additional£7.50 for parking

8

Keli

24 oct 2025

·

Se alojó 1 noche

Clean hotel but no entertainment and nothing to do

6

David

14 ago 2024

·

Se alojó 2 noches

The hotel is ordinary. It's a bit dated and a bit soulless but if you are just sleeping there it's perfectly fine. The staff I interacted with were efficient and friendly. The is a #5 a day charge for the car park which is administered by a third party firm so make sure you factor this into your stay and register your vehicle when you check-in. I used the digital key option and went to straight to my room without visiting reception, which was convenient but I am expecting to receive a parking ticket at some point.

10

Dalia

29 ago 2025

·

Se alojó 1 noche

The staff were helpful and welcoming. They reminded guests at check in to register the vehicle registration for the free parking. It was something I found unclear from Expedia and other reviews. I was so relieved to congregate free parking when I arrived, especially as there were signs in the car parking listing the rates. Tasty food, complimentary fruit and warm cookies from the reception staff. Comfortable beds. Happy customers.

6

Doug

19 dic 2025

·

Se alojó 1 noche

Room was nice enough, but very disappointed to be charged £7.50 to park my car which I was informed was heavily advertised, which I hadn't seen anywhere. Not a lot of money, but it felt very underhand in the way I was told and charged.

8

Kerry

9 oct 2025

·

Se alojó 1 noche

Friendly staff and good service. Rooms are a good size and very clean. I don't think it's right to charge for parking though, it should be part of the rate when you're staying.

6

Tina

11 abr 2025

·

Se alojó 1 noche

Upon arrival very long wait at reception I had booked a family room but second bed not made so I had to queue again. I was not informed about parking charges over £7 per night but blue badge your ok. All disabled spaces were full. The room was nice and clean and so was the hotel. It was quiet too and we slept well. I put the towels in the bath at night to stop the drip from the broken valve in shower. Cookies were nice upon arrival and hotel was situated close to motorway so easy for us to be on route in the morning.

6

Richard

9 ago 2025

·

Se alojó 1 noche

The hotel was by itself with its Carpark yet I was informed on arrival that parking was charged for at ap price of £7.50 yet the management had a disclaimer in the carpark regarding loss or damage and no security in car park so what was i paying for???

8

Manish

27 dic 2023

·

Se alojó 4 noches

Room was nice although making ip the room was hit and miss during my 4 night stay. Bins weren’t emptied (despite being full) and coffee cups not cleaned out on most days. Beware of the parking charges as these were highlighted when checking in and I only noticed the charge on the bill when checking out.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Las opiniones sobre la limpieza son variadas: muchos huéspedes encuentran las habitaciones y las zonas comunes limpias, pero varios señalan deficiencias como polvo, habitaciones sucias, olores persistentes, juntas manchadas o la falta de servicio de limpieza durante estancias de varias noches.

Reseñas de huéspedes relacionadas

6

Craig

10 abr 2023

·

Se alojó 3 noches

The hotel was okay, the window was screwed shut, I believe this was probably due to the rotted wooden walkway to the external. The room was not clean on the first day of the stay and on the second, whilst the cleaning was excellent the tea and coffee making facilities were not restocked.

4

Ashish

23 abr 2025

·

Se alojó 3 noches

The stay was for 3 nights but despite of following instructions needed for the staff to clean the property , it was not cleaned for the entire stay. The coffe cups were not washed , the used towels were not changed. We came back every night to view the coffe mugs not cleaned, the used towels were hanged behind the door on the cogs despite of putting those on floor as instructions mentioned for cleaning staff to be cleaned even the stained beddings that we saw on first night were not changed despite of instructions.To sum it up, totally unpleasant and unhygienic experience due to cleaning staff’s lack of diligence. I can share photos that I have taken which we showed to reception while checking out and what we got was a plain sorry.

8

Madan

29 abr 2025

·

Se alojó 1 noche

Room was not clean can see spider web.

10

Mark

21 mar 2023

·

Se alojó 1 noche

Very clean & modern - superb experience.

10

Emma

25 nov 2025

·

Se alojó 1 noche

Really bice hotel. Room clean, spacious and overall just a lovely hotel

6

Samantha

14 ago 2025

·

Se alojó 3 noches

I have been different 4* hotel, but I didn’t respect like this service since we checked in. 1)Parking- Different staff said different things. 2)Bedroom- Towels are yellowish colour, not white. Beding Cover and pillowcases, they both have greasy smell, and spots stain. 3)Bathroom- Shower rail holder was broken, shower head was yellowish, hand basin was blocked. 4)I didn’t expect I need to pay for hot chocolate for myself, one of the receptionist said because I ordered from the bar.( But the things was, nobody in the reception how can I ask?) 5)I didn’t expect there were No chocolate powder offer in the room at all, only essential brand coffees and Twinnings tea bags. ( Is that a 4* hotel service will be like this??) 6)We finished breakfast in the dining area, but we just hang around to finish our hot drink, one of the staff just shout out and talk with her colleague , breakfast time is finish at 10……(Is that a 4*hotel service will be like this??) 7)I saw different guests try to request something or asking somethings,they seems to have the same answer ( I didn’t know that, no one passed me a message, let me go to find out for that ) lol….lol…. (Is that a 4*hotel service will be like this??) They are only smile on you when you are checked out and leaving the hotel.lol….lol…. The review I wrote which is from my heart,and I went to different Double tree before, they were not like this honestly.Hopefully this review it will help your management team to looking for a new solution

10

Amit

14 sept 2025

·

Se alojó 1 noche

Great place for a short stay. Clean, well maintained rooms.

6

Kevin

13 sept 2025

·

Se alojó 2 noches

Our room was filthy. No apologies from ens on reception when changing rooms. No plug in the bath so couldn’t have a bath. Cobwebs all on the walls

10

Neil

5 oct 2025

·

Se alojó 2 noches

Friendly and helpful staff on reception. Room was very clean and tidy.

6

Ray

15 jun 2024

·

Se alojó 1 noche

First impressions good but bathroom wash hand basin plug hole blocked, so water backed up going down drain, grout very discoloured around bath/shower and in the morning we had a lukewarm shower and weren’t the only ones to complain about lack of hot water. We were told hotel full and hot water system couldn’t cope! The bed mattress is also rather firm, so will suit some better than others. We paid £15 each for breakfast, as we’d read reviews about it being a good breakfast but by 9am they had run out of croissants, only white bread for toast and no healthy option cereals, such as oats or granola. They did refund us the £5 parking fee for one night. Wouldn’t stay again. Just as comfy in a Premier Inn and a lot cheaper!

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Habitaciones

Las habitaciones son generalmente espaciosas y cómodas, pero los problemas recurrentes incluyen calefacción o aire acondicionado ineficaces, falta ocasional de agua caliente, ruido de los pasillos y comodidades irregulares en la habitación, como el Wi-Fi.

Reseñas de huéspedes relacionadas

4

David

31 mar 2024

·

Se alojó 1 noche

Bedroom was clean and bed was comfortable but reception staff were disinterested. There's a charge for parking your car (even for Hilton Honors members). WiFi was tediously slow and borderline unusable (don't expect to be able to access social media let alone stream content).There are better hotels in Southampton.

6

David

5 may 2024

·

Se alojó 1 noche

My room had no hot water

6

Sheila

17 ene 2024

·

Se alojó 1 noche

I stayed for just one night for business. There was only 1 person on reception at 4pm so had to queue awhile to check in. Room was nice and spacious, bed comfy and lovely soft pillows were provided but the room was cold. I turned up the heating using the controller on the wall (to 23C for fast action) but no warm air came out of the vents. I tried several more times, eventually turning it up to 29C to see if that worked, but no, still tepid air. Eventually I went to bed to keep warm (and listened to a low background hum of equipment running in the background, not my heating fan as that was off because of the cold air being blown out). Overnight temperatures outside dropped to -3C and the room was really cold at 6:30am but still would not respond to turning up the temperature control. Had to stay in the bathroom after a very hot shower to stay warm (and there was black mold around the shower sealant that needs to be sorted out). However, food was good and staff very friendly & helpful - no complaints there; but on balance, probably wouldn't stay there again.

8

JW

18 may 2024

·

Se alojó 1 noche

Our room was quiet noisy we could hear everyone who passed as the sound proofing of the door wasn’t great and we were by the reception and lift lobby.

6

Gaynor

9 may 2025

·

Se alojó 1 noche

Room very cold as heating not working.

4

Khalid

8 ene 2024

·

Se alojó 1 noche

Our room heating did not work. It took someonw over 3 hours to come and check and acknowledge that there was somethjng wrong. Then they took another 2 hrs to try to fix while we waited in cold room until after midnight. An angineer then brought a broken leg oil based plug in radiator that was not suffice for the room size. Thr reception said we cannot change room as fully booked. It was overall awful to also learn that this was ongoing issue with this hotel rooms.

8

Brent

10 ene 2024

·

Se alojó 1 noche

A very nice comfortable however the room was very cold & i couldn't get the heating to work

10

Sarah

19 oct 2024

·

Se alojó 1 noche

Had a standard room and was very impressed - bed was comfortable and pillows were fluffy and clean (no lumps!). Full size bathroom products, amazing shower, free water in room, cookie on arrival. Convenient for town centre, short taxi drive away. Highly recommend!

10

Emma

25 nov 2025

·

Se alojó 1 noche

Really bice hotel. Room clean, spacious and overall just a lovely hotel

6

Deborah

17 ago 2025

·

Se alojó 1 noche

Everything was great but room did not cool well. Staff came and turned up fan speed. We had to open window to cool room.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El personal es ampliamente descrito como amable y servicial en todos los equipos, aunque algunos huéspedes experimentaron un registro de entrada lento, errores en las reservas o la facturación, y un seguimiento inconsistente cuando surgieron problemas.

Reseñas de huéspedes relacionadas

2

eleanor

25 abr 2025

·

Se alojó 2 noches

Booked four rooms for my boss, and spoke to the hotel before arriving to make sure all was well, but upon arrival the hotel claimed Expedia had cancelled one. Spoke to Expedia and that wasn’t the case. They also tried to double charge for breakfast. Would not use them again.

10

Elizabeth

17 nov 2025

·

Se alojó 1 noche

We had a great stay made memorable by the hard working girl on reception who couldn’t have been more helpful

2

James

2 ago 2024

·

Se alojó 1 noche

Poor check in

8

Nathan

5 oct 2025

·

Se alojó 1 noche

Check in took ages approx 15 mins per person

10

Gregg

3 nov 2025

·

Se alojó 2 noches

Check in fast, friendly efficient. Room exceptionally clean. Restaurant, visually a little tired. Restaurant staff absolutely made up for that - friendly, and willing to go the extra mile. Food was really good, small menu - but with our party of 10 - cooked to perfection, and served promptly, even though the rest of the restaurant looked busy as well. Bar staff, very friendly. Special mention to Jeven who kept up with our large group orders, in the evening (Saturday 1st November)

2

Sade

31 may 2024

·

Se alojó 1 noche

The check out lady at the end was sooooo rude. The bed sheets were not clean, the lady who helped us with breakfast was lovely! We were charged twice for parking once when booking then when checking in poor service, I’m disabled so was very disappointed with the check out service waited ages the. She was so rude. Disappointed will not be visiting again as I frequently visit Southampton but will stay else where.

2

Marc

17 may 2025

·

Se alojó 1 noche

The property faile dto honor our confirmed reservation and tossed us like a bag of trash. I would not recommend the property to my worst enemy.

10

Gary

15 mar 2025

·

Se alojó 1 noche

Great Staff! Easy check in/ checkout.

2

richard

17 feb 2025

·

Se alojó 1 noche

Not a good experience. The 1st room had a heating problem so we were moved to a second room. The second room also had a heating problem but we did not have time to change a 3rd time as we were due out. As expected it was a cold night but this was compounded in the morning with no hot water. On check-out the front desk staff were great and promised to send a voucher by way of apology. After 2 months no voucher had been received so I contacted the Hotel. The reply I got back from the Hotel Operations Manager said “Unfortunately we suffered some issues due to an malfunction in one of our external units that affected several rooms . However as you were moved for the majority of the remained of your stay I do not believe your experience warrants a refund . I am unsure of who you spoke to regarding a voucher or a refund as I have no communication regarding this & the staff on shift would not have been authorised to of done this” Two follow up e-mails remained unanswered. So beware if front desk staff promise you things they are no authorised to do.

10

Kerry

9 nov 2025

·

Se alojó 1 noche

It was our first time coming to this hotel and we had such a lovely and relaxing time everything was clean and tidy the staff were so welcoming

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Conveniente para conductores y estancias previas a un crucero, con acceso rápido a la autopista y un corto trayecto en taxi al terminal de cruceros; sin embargo, no está en el centro, por lo que muchos dependen de coches o taxis.

Reseñas de huéspedes relacionadas

10

Ahoefa

7 nov 2024

·

Se alojó 1 noche

Easy to get to. Great customer service. However, not close to the city center.

8

Shu

25 ago 2025

·

Se alojó 2 noches

This hotel is suitably close to centre of Southampton. If you travel by car then it is very easy to access. The place is quiet and good dining options available at the hotel.

8

Lai Kei

30 may 2024

·

Se alojó 3 noches

We stayed 3 night and everything is good. Easy to access to town centre.

10

Edward

20 sept 2025

·

Se alojó 1 noche

Wonderful hotel and beautiful rooms ina quiet section of Southampton. Easy transportation options to the cruise port. Highly recommended for overnight stays.

6

Ruchi

20 abr 2025

·

Se alojó 3 noches

It's about 15 mins drive from the city center and not feasible if you do not have a car.

10

Cecile

12 jun 2025

·

Se alojó 1 noche

Quiet, away from the hubbub of the cruise terminal - but 10-15 min Uber ride away. Nice bar, tasty food and very pleasant staff!

8

Carl

20 abr 2025

·

Se alojó 1 noche

Nice and quiet, stayed the night prior to going on a cruise at the port (16 mins drive). The hotel is in a wooded area which is pleasant. The rooms were great and clean apart from the floors wernt being hoovered next to the desks or under the bed (found that out when trying to find an earring)

10

Richard

4 jun 2023

·

Se alojó 1 noche

You are away from everything and without a car you have limited mobility. £42 taxi ride from the Southampton CruisePort. Facility is very nice.

8

Jing

1 jul 2024

·

Se alojó 1 noche

Lots of parking. Quiet place. Just a little far away from downtown, but Uber is always available.

10

Allyson

26 may 2025

·

Se alojó 1 noche

Stayed here the night before leaving on a cruise. Decent breakfast buffet with on call taxi. Relatively close to the cruise terminal. The best bet for a pre-cruise stay.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

La calidad de la restauración es inconsistente: varios comentarios sobre un servicio lento, elementos del menú limitados o no disponibles, y desayunos con poca oferta o que resultan caros, en comparación con algunas comidas positivas y una buena variedad de opciones en el desayuno.

Reseñas de huéspedes relacionadas

6

ILONA

21 nov 2024

·

Se alojó 1 noche

Happy with the room, however breakfast was terrible.

8

Adrian

7 ene 2025

·

Se alojó 1 noche

Hotel accommodation is fine, restaurant is crap

8

Sandie

23 may 2024

·

Se alojó 1 noche

Disappointed with the breakfast. Arrived at 10am (still 1hr of service to go) and they had run out of bacon, fried eggs, scrambled eggs and about 2 sausages left. There was also no bread for the toaster or teabags. The pancake machine was also showing an error message. Several guests were milling around trying to find something to eat, complaining of poor choice and having to wait for stocks to be refilled.We had to wait at least 10 minutes for fresh supplies of the hot food to arrive.

6

Bob

20 ago 2024

·

Se alojó 1 noche

We went for a meal at 7 pm and a lot of the things on the menu were not available so I had to order something I didn’t really want. I could have understood this at 9.30 or so but not 7pm.

8

Tarandeep

21 jul 2024

·

Se alojó 1 noche

4 star for this lovely property. Would have given 5 but their breakfast was not up to mark, very limited option for vegetarians.

8

Kimberly

25 ago 2025

·

Se alojó 1 noche

Staff were great and very helpful, comfortable bed and quiet room. Unfortunately , the food in the restaurant wasn’t the greatest and breakfast expensive for what it was.

8

Philip

17 feb 2025

·

Se alojó 1 noche

Service in the restaurant was slow but other than that it was a lovely property

8

Chris

26 oct 2025

·

Se alojó 1 noche

Restaurant staff very friendly but food quality poor

4

Arronveer

17 ago 2025

·

Se alojó 2 noches

Do not order food at the restaurant inside the hotel. We had to wait 3 hours and when the food came it was totally wrong. Countless things couldn't be ordered either as ingredients were missing or "off" in the kitchen. Birthday event ruined. Manager was very aggressive and defensive when raising the issue.

10

Helena

8 dic 2024

·

Se alojó 1 noche

The hotel was lovely and modern with great decor and interior. It was clean and the staff were lovely. Our room was spacious. The breakfast had lots of choice too

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	76 US$
febrero	82 US$
marzo	94 US$
abril	101 US$
mayo	133 US$
junio	152 US$
julio	159 US$
agosto	140 US$
septiembre	146 US$
octubre	112 US$
noviembre	92 US$
diciembre	85 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $184	21 $160	22 $127	23 $143	24 $132
25 $72	26 $94	27 $112	28 $115	29 $95	30 $144	31 $98

DO	LU	MA	MI	JU	VI	SA
1 $78	2 $91	3 $104	4 $106	5 $78	6 $106	7 $84
8 $73	9 $87	10 $105	11 $87	12 $76	13 $76	14 $76
15 $70	16 $86	17 $109	18 $87	19 $81	20 $76	21 $87
22 $69	23 $80	24 $104	25 $84	26 $89	27 $83	28 $122
29 $70	30 $77

DoubleTree by Hilton Southampton

Precios para DoubleTree by Hilton Southampton

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación, 2 camas individuales

Suite junior, 1 cama de matrimonio grande

Suite, 1 cama de matrimonio grande con sofá cama

Habitación, 1 cama de matrimonio

Habitación familiar, 1 cama de matrimonio con sofá cama

Habitación Deluxe, 1 cama de matrimonio grande

Reseñas de los huéspedes sobre DoubleTree by Hilton Southampton

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas