Good stay, hard to justify the price. The staff were genuinely excellent — warm, attentive, and knowledgeable. Our Fairmont Gold room overlooking the TPC Stadium Course 6th hole was a great touch. The Gold lounge, though, was perpetually overcrowded with one coffee maker to serve everyone. At $1,000+/night, our expectations were high — and a few things fell short. On arrival, the resort was hosting a 600-person conference. Guests whose rooms weren't ready were sent to the pool — right where we were. Service collapsed; our server walked by for hours saying "I'll be right there" without ever stopping. When my wife complained, security suggested we leave. Both sides could have done better, but the resort created the situation by overbooking itself. The patio door to our room wouldn't lock on arrival, and by day two it wouldn't close at all. Two hours and multiple calls later, someone finally came — got it to close, but never to lock. We were told parts needed to be ordered. That's a real problem for a door with direct outside access to your room. The location and most of the staff were genuinely great, and a cheaper stay would've softened our reaction. But at this price, these weren't minor inconveniences — they were failures. We won't be back.
Good stay, hard to justify the price. The staff were genuinely excellent — warm, attentive, and knowledgeable. Our Fairmont Gold room overlooking the TPC Stadium Course 6th hole was a great touch. The Gold lounge, though, was perpetually overcrowded with one coffee maker to serve everyone. At $1,000+/night, our expectations were high — and a few things fell short. On arrival, the resort was hosting a 600-person conference. Guests whose rooms weren't ready were sent to the pool — right where we were. Service collapsed; our server walked by for hours saying "I'll be right there" without ever stopping. When my wife complained, security suggested we leave. Both sides could have done better, but the resort created the situation by overbooking itself. The patio door to our room wouldn't lock on arrival, and by day two it wouldn't close at all. Two hours and multiple calls later, someone finally came — got it to close, but never to lock. We were told parts needed to be ordered. That's a real problem for a door with direct outside access to your room. The location and most of the staff were genuinely great, and a cheaper stay would've softened our reaction. But at this price, these weren't minor inconveniences — they were failures. We won't be back.
