Surf & Sand Laguna Beach

We had a mixed experience for this being a 5 star property, and all just solely based on opinions. 1. First and foremost, the staff at every encounter were amazing (valet, front desk, restaurants, pool, boutique store). We were treated kindly and with utmost respect no matter who we encountered. 2. The ocean view room was amazing! The ocean truly came right up to the hotel and we could hear the waves while we slept.amazing and makes it all worth it! 3.The breakfast (and, again, staff) were amazing at the onsite restaurant. What was unfortunate, was if you made reservations, you would still wait behind others to be seated, and it would take a while to be greeted by your server. Sometimes over 15 min. 4.The daily room housekeeping and nightly turn down service was hit or miss. I would schedule it on their app. Or request via their dedicated text & only once happened without me having to ask several times. I’m a stickler for housekeeping each day. I want a clean room, with fresh amenities and don’t want to ask over and over and over. We only got the nightly turn down (part of fee paid to resort) once during our 4 night stay. we’d have to text in the morning for fresh towels, coffee etc. 5. The pools was pure chaos. This was due to inconsiderate guests and staff that didn’t enforce rules more. Chairs left unoccupied for hours while folks were down at the beach. Kids rinsng of sand in the hot tub, leaving it mucky. Kids running everywhere, eating in the pool, surfing in pool.

The best service

Surf and Sand is a FIRST CLASS operation! From check-in to check-out the staff was incredible, everyone was very welcoming and attentive. The room was immaculately cleaned, the property as a whole was pristine. Anyone visiting should make it point to dine at the on property restaurant Splashes, you will be glad you did! I can't wait to plan my next visit!

Excellent.

Gorgeous resort, beautiful views, and friendly staff.