Arrived to check in Friday, April 24, 2026. Desk clerk said we have a little problem----the elevator is not operating your room is on the 4th floor. Clerk said elevator was out for two days so far however, upon researching more recent reviews truth was elevator was out since April 11 or 13 there was time to notify us of the fact and give us an option . may not have been an issue but the fact is when we made the reservation for a handicap room due to severe osteoarthritis in my knees -. No for warning just we don't have a handicap room on first floor available No offer to help us find another place and now we are past refundable time. We were offered a 2 queen bed room for same price after 6 hours in a car and a Friday evening and having to be someplace else right after check we accepted reluctantly.. The room was unable to be controlled comfortably it was either too hot or too cold,. The water had to run no lie 5 minutes to warm up. The toilet was THE LOWEST I've ever seen and the toilet seat itself was loose and moved all over. Again not conducive for my knees. Continental Breakfast was acceptable could have been warmer as it was chilly out and it was cold in dining area. When I made the reservations I read reviews saw nothing alarming until it was.Reservation was made March 7 elevator out April 11. Poor Business all around. Sidewalks outside all chopped up and poorly patched
Arrived to check in Friday, April 24, 2026. Desk clerk said we have a little problem----the elevator is not operating your room is on the 4th floor. Clerk said elevator was out for two days so far however, upon researching more recent reviews truth was elevator was out since April 11 or 13 there was time to notify us of the fact and give us an option . may not have been an issue but the fact is when we made the reservation for a handicap room due to severe osteoarthritis in my knees -. No for warning just we don't have a handicap room on first floor available No offer to help us find another place and now we are past refundable time. We were offered a 2 queen bed room for same price after 6 hours in a car and a Friday evening and having to be someplace else right after check we accepted reluctantly.. The room was unable to be controlled comfortably it was either too hot or too cold,. The water had to run no lie 5 minutes to warm up. The toilet was THE LOWEST I've ever seen and the toilet seat itself was loose and moved all over. Again not conducive for my knees. Continental Breakfast was acceptable could have been warmer as it was chilly out and it was cold in dining area. When I made the reservations I read reviews saw nothing alarming until it was.Reservation was made March 7 elevator out April 11. Poor Business all around. Sidewalks outside all chopped up and poorly patched