The Royal Sonesta Washington DC Dupont Circle

O hotel é bem localizado e o quarto, apesar de pequeno é confortável. Dito isto, nossa experiência foi pessima. O hotel está em reforma e a recepção está arranjada em mesas na estrada, com funcionários que não são mal educados, mas estão longe de serem simpáticos ou corteses. Barulho a noite nos quartos vizinhos e nos corredores. Como nos hospedamos no fim de semana, foi uma madrugada bem barulhenta. Café da manhã caro e ruim! Fato agravante: Eu perdi minha carteira nesse período de hospedagem. Minha esposa se recordou de vê-la em cima do balcão do quarto quando saímos. Quando voltei para pedir para verificar, fui atendido com desdém, não pude subir para checar e apenas fui informado que a governanta não havia encontrado. Resultado: sem habilitação e cartões de crédito cancelados. Achei que o hotel poderia ter mais empatia e me deixar verificar. Mas já tínhamos feito checkout, ou seja, aparentemente da condição de clientes. Enfim, não recomendo o hotel pelo momento de reforma e pela qualidade do atendimento.

Amazing decor!

Honestly, a disappointment….for the $$$. Room was very average (except for LARGE screen TV). I’ve stayed at many Holiday Inn Express’s where rooms were equally good. In fact, Inns often have a sofa/chaise/comfy chair. Sonesta only had the bed or desk chair for relaxing. Dining was a disaster. Temporary room had as much ambiance as an Inn/included breakfast area (except for a linen napkin)….& my coffee was served in a Cardboard Cup? Dinner was almost $100 and only a tad above average (shrimp tough & fries soggy) and, again, the only amenity was the linen napkin. I skipped their brunch on Sunday and went to a better hotel before saying goodbye to DC

When we booked, we knew this hotel was undergoing a renovation. It took awhile to get used to a makeshift lobby and restaurant, but boy does the staff deliver! They are helpful, positive and take care of any issues - FAST. A few maintenance issues were handled within 15 minutes. The room is beautifully decorated, comfortable, with closet storage. A second chair request was handled immediately. Food quality, presentation and service at the restaurant is stellar. Actually after 6 days in DC, we agreed the food was better here than anywhere else. Ask for slight modifications (I like more vegetables) and the chef complied. They offered discounts for effects of renovation on the dining experience. I will be back and look forward to seeing the newly renovated Royal Sonesta Dupont Circle.

Hotel is under renovation and understaffed. Basically paid to wait. The worst experience ever! Thankfully we only there for 2 nights.