邁阿密機場藍礁湖希爾頓飯店

Poolside was awesome. Love the bar by the pool. Seating was great, plenty of places to relax.

The airport shuttle was horrible due to large amount of people waiting for pickup. Ww waited almost an hour ti be picked up.

Airport shuttle was easy to find. Hotel was clean with friendly staff. I will most definitely stay here again in the future when flying in to Miami.

Shower in room was less than sub par. Pool area was dirty and needed cleaning of towels and empty plates and cups. Asked multiple times for towels at pool with none brought. People smoking cigars and weed by pool and not in designated smoking areas. Not at all what I would expect for Hilton standards and staff should be embarrassed by what they are providing. Waited at the airport for the shuttle for over an hour only to be told that we would have to wait another half hour. Finally got an uber.

This property was amazing! Huge lobby area. Outdoors was amazing. Beautiful, clean. Big pool, bar, food options, walking path. I will be staying here again!

Wasn't happy about the $30 per night parking rate for guests

Great pool area

Everything was wonderful, wish they disclose the parking fee at time of booking! $30/night self parking??

Reuger (spelling?) made our stay just right Don’t count on the Shuttle. No problems the first weekend there when we arrived but the second weekend when we came back, we stood on the concrete at airport for an hour. I called the hotel and they said it would be 10 minutes.

My parents had to wait over 2 and half hours for the shuttle for the ships, so I ubered for them so they wouldn’t have to wait anymore. The contracted shuttle service representatives were not professional and not concerned about how many times my parents had to call to get picked up. I also experienced the same service from the airport for the Hilton Blue Lagoon Miami Airport driver.He passed me up first time and I had to wait from airport over 1 hour and half.. I arrived at 6:02 pm curbside and I didn’t leave airport until 7:34 p.m. The front desk were very courteous, The room had a wet spot on Carpet and wasn’t fully cleaned when I checked in. The gym had broken machines, otherwise had a good workout. The Hertz gentlemen was very friendly and helpful in rental car area. Before booking this hotel I thought it was convenient and the amenities were presentable but this will be last time I’m staying there. They need more organization on Shuttle service from cruise ships returning and shuttle pickup from airport though its complimentary the workers aren’t professional and don’t understand Hilton offed This service and should be more professional about their jobs or get better training in relation to customer service ..

The room is so outdated. It was musty and gross. Shower head was covered with rust and calcium. Blood on bath towel. Free shuttle to airport was so chaotic a the men doing the shuttle were nice and worked hard there just needs to be organization. It was every man got themselves.

We stayed there for 2 days and the room was not cleaned

The room had ants crawling up the walls and carpet in the room and bed as well. The shower was dirty as if no one cleaned it

My only complaint is the room was not really clean. There was mold on the bathroom tiles, the lamp shade had mold on it and some of the furniture fixtures were not clean properly. The linen was suppose to be white, but look very old and dingy. There was blood stain on the flat sheets.

Roaches

Definitely have a roach problem

Our room looked like it had never been cleaned. There were not enough towels and washcloths for my family. I called twice and requested two towels and wash clothes, and was told both times they would take care of it, but no one ever showed up

Rooms had Mold, Ants, Blood stains and dead Cockroaches. I understand things happen but having mold is not ok ! Please dead cockroaches?!? I was extremely in happy staying here for over a week will not come back !

Hotel room had a cockroach in it.

Cockroaches

HVAC unit was hanging open/broken. Both chairs had rips in fabric No outlets by beds Waited 90” to get a room. We checked in after 5 pm

Nice room

The room as generally nice and spacious. But I was on the 11th floor and to get hot water in the shower it was about an 8-10 minute wait. Also, the room was next to the elevators which had terrible squeaking when the doors opened and closed. I asked the maintenance person to address it after they had to come to the room to investigate the hot water issue.

Old & ancient rooms!! Shower curtains are disappointing to find in any hotel!! Level UP!

There was no microwave or refrigerator in the room and the area where there was a microwave was saturated with water on the floor and near the trashcan

The views from the room was beautiful but the windows were not cleaned from the outside. Pictures taken did not look good at all. Was disappointed. I'm a travel agent and promote a lot through pics and videos.

The hotel is overall very good. My only suggestion would be to renovate the bathrooms. The shower had poor water pressure and barely any hot water, and the toilet made loud noises throughout the night—even with the bathroom door closed.

I enjoyed the size of the room, the beds were good. Did not like the bathroom, mirror was pealing off inside. Could use remodeling.

The lobby of the property is nice, the rooms are decently sized but extremely outdated.

Main reason why we booked this room was because of the balcony. It was also pictured when I booked it and they said I had to pay more. Instead the guy gave us a lagoon view with dirty windows. Lights weren’t working.shower was loud. Phone didn’t work to call front desk. Ice machine was out on our floor. NO MICROWAVE! It’s where the ice is. Also, $30 for parking each day

Service from front desk staff was extremely helpful and accommodating. We had an issue involving a family/friend emergency and they resolved the issue as soon as possible.

Did not add my Honors number as I asked during check in and therefore could not check out online. Didn’t realize it until too late- long wait to check out and almost late to the airport.

The lady that did check in was extremely rude & not helpful at . The man at the desk was friendly & helpful . The concierge person was also rude , he said just come back later we actually waited for her to go away & went back to register

Third stay in this Hotel within 3 weeks, as Hilton Honors member we got benefits in previous stays, at this last Check-In no interest by the employee - also the parking ticket did not work at the exit despite having paid the fee at Check-In? The reception was undestaffed more than once ...only 1 person alone with people waiting. Else the hotel is nice, pool area and breakfast buffet are good. Close to airporr and shopping mall nearby.

The front desk staff was outstanding—welcoming, professional, and incredibly helpful throughout my visit. They handled everything efficiently and made the check-in process smooth and stress-free. Their friendly attitude truly set a positive tone for my entire experience.

The stay started off rocky. Had to Uber from the airport as we waited for the shuttle for over an hour. Then the bus to the Port the next morning was very frustrating as it seemed completely unorganized.

room not cleaned, air conditioner broken, hours to check in stuck in lobby . asked for refund/ compensation. ignored

Not enough help at check in - 35 minute wait

We had an awful experience during our stay. We were there 2 days and never got the Maid Service. On Saturday we were out of the room from 10am to 6pm and the room was not done when we got back. We Asked for face / médium towels and they never brought them. On Sunday we were out by 10am until 10:30 pm. We left the sign for Maid Service at the door. They took the sign off, but the room was not done again. We had to call at 10:30pm to ask for towels and after I told them that the room was not done, they brought them. Of course i let the staff know when we check out but you can tell they didn’t care. You can tell they have many complaints and a lot of the staff is new and not properly trained. This hotel is a very poor representation of Hiltons and I will never stay in that hotel again. You can tell i travel a lot and this is the first time i have complained. At best their service belongs with one star hotel.

My parents had to wait over 2 and half hours for the shuttle for the ships, so I ubered for them so they wouldn’t have to wait anymore. The contracted shuttle service representatives were not professional and not concerned about how many times my parents had to call to get picked up. I also experienced the same service from the airport for the Hilton Blue Lagoon Miami Airport driver.He passed me up first time and I had to wait from airport over 1 hour and half.. I arrived at 6:02 pm curbside and I didn’t leave airport until 7:34 p.m. The front desk were very courteous, The room had a wet spot on Carpet and wasn’t fully cleaned when I checked in. The gym had broken machines, otherwise had a good workout. The Hertz gentlemen was very friendly and helpful in rental car area. Before booking this hotel I thought it was convenient and the amenities were presentable but this will be last time I’m staying there. They need more organization on Shuttle service from cruise ships returning and shuttle pickup from airport though its complimentary the workers aren’t professional and don’t understand Hilton offed This service and should be more professional about their jobs or get better training in relation to customer service ..

Super convenient place to stay near Miami airport. It’s always our go to when we fly out of Miami.

Staff was courteous and kind

Good airport access

Great location to airport

Nice area…loves the scenery and being surrounded by the lagoon…very picturesque !!

3rd stay at this property! Great location close to cruise port with a shuttle to the port.

Convenient and close to the airport

I stayed 5 nights at Hilton Miami Airport Blue Lagoon, very well located property, close to many shopping and dining places, staff is nice and helpful, rooms are comfortable but outdated.

Good place to stay when taking a cruise

Close to airport yet still felt like a resort being set in the lagoon. Free shuttle for the airport was great!

The concierge was short staffed and not helpful at all. The food was not very good at dinner. The hotel was beautiful, and the rest of the staff were amazing.

Personal very attentive and efficient. Menu was very good.

I will stay was fine. The hotel room was good however we were upset at the fact that even to order just one beer or drink you were charged 18% gratuity, which was ridiculous considering that it was according to service and our service was horrible in the bar area. They were not friendly and they did not come back to check on us at all yet. They got 18% gratuity. We thought this was very unfair. It should’ve been according to how they treated us and we always tip well when we are treated good, but we were not given a choice and we were not treated good

It’s a awesome hotel, we enjoyed the convenience,wonderful breakfast, the sea view and the pool.

the pool area was very clean housekeeping cleaned our room very good it smelled good the food in koby was very hot and tasty ohh the lemon drops was fantastic

I dont recommend using Door dash while staying here. Both times we used it and both times we waited over an hour for delivery from restaurants 5 miles away that was delivered ice cold. The breakfast buffet at hotel was excellent! The lunch and dinner options at the hotel was good and hot.

It was not near shopping. The food was limited and was not good so we had to walk a ways to get some variety.

Cozy Bar First floor plus great dining and Starbucks on property

It was a very comfortable stay and affordable. Has a starbucks with some organic goods as well. The water around the hotel made for a pretty view. I would highly recommend including breakfast with your stay. It was delicious and had fresh squeezed juices.

One ding is that there’s no hand soap in the room. Drinks at bars are insane. $20 for a 12 oz plastic cup margarita. $20 hamburgers.