Sundial Beach Resort & Spa

Standard timeshare set up. A bit understaffed maybe. Bar and restaurant service was slow. Food was excellent. Massive property and it’s a hike to get across.

Long wait to get checked in. Then we didn’t like the room so we paid to upgrade. Again took a long time and once we got to the room it was not clean, stains on carpets, light bulbs out, mold around showers. Not what we expected. There was a wedding going on so it was also very busy with those guests. Pool was over crowded.

Not for older adults. Our unit was about 3blocks from the beach. The unit had a queen bed , very low toilet and a very high walk-in shower. About an 8inch step up into the shower with no grab bars. No towel bars-where do you put wet towel s? No balcony or lanai. We paid a lot for this disappointing stay.

Description correspond à la prestation

The staff, in particular Gary, was unprofessional and let us know this was a condo, not a resort, and does not cater to guests. He was rude, and unwilling to even hear us out. Such a shame, considering the building and location were beautiful. Very incorrect listing in Hotels.com, and even worse treatement.