Vess Hotel

ok

All the staff were excellent especially Emre who was so helpful, sweet, kind and considerate. They all know how to serve their guests. I would definitely recommend staying here. I loved every minute of my 10days stay at Vess Hotel & Spa. Thank you 😃

Unfortunately I couldn't make the trip due to a serious medical emergency. I informed the hotel before I was due to arrive and asked for a refund. I explained the situation but they advised due to policies they can not refund but if I call they could move my stay. I called and they then said they couldn't just move it but they will offer a discount on next stay. I messaged about this 2 or 3 times with no reply and no further contact from the hotel. Absolutely discussing customer care / service. I definitely wouldn't recommend staying here to anyone. Really heartless attitude considering I explained the medical emergency situation with proof.

Fiquei decepcionada com o hotel, já que ia com algumas expectativas. O hotel teria potencial se fosse bem gerido, o que não me parece o caso. Nota-se algum desleixo e falta de profissionalismo de alguns funcionários, exceto os da recepção que se mostraram muito prestáveis face a situações que eles próprios provavelmente não controlam. Pormenores como falta de limpeza e de brio( a funcionária sentava-se ao telemóvel e a fumar( entrava fumo para o corredor que dava acesso aos quartos);um dia não fizeram qualquer limpeza ao quarto,chuveiro muito irregular,a funcionária do pequeno almoço antipática, sempre ao telemóvel, parecia que estava a fazer um frete sempre que lhe pedíamos algo. O pequeno almoço também é bastante básico, embora suficiente.

The hotel itself was acceptable, but the breakfast was very disappointing. Each day the variety decreased, and the options were very limited. As someone who requires soft food, this was particularly difficult, as the only option available for me was boiled eggs every morning. This greatly reduced the overall enjoyment of my stay. The highlight of the experience was the receptionist, lady who was exceptionally kind, polite, and helpful. Her professionalism made a very positive impression. Overall, while the service at reception was excellent, the hotel would benefit from significantly improving the breakfast quality and variety.