Cancellation policies:
Cancellation and prepayment policies vary according to accommodations type. Check what conditions might apply to each option when making your selection.
For non-refundable / discount rate reservations:
This is the lowest rate you will find for Gazelle Living Suites. Please note that no free cancellation is allowed for this rate and that special conditions apply.
We understand that your travel plans may change in the future, unfortunately, no free cancellations are allowed for these rate plans. Therefore, once your reservation has been finalized, no modifications or cancelations are allowed for this rate plan and the total amount of the reservation is due as a cancellation fee.
For refundable / flexible / best available rate reservations:
If cancelled up to 15 days before the date of arrival; No cancellation fees will be charged and any deposits charged will be refunded to you within 1-3 working days.
If cancelled 14 days or less before the date of arrival; 100% of the stay’s total amount will be charged.
If the reservation is cancelled on day 0 [check-in date] and in cases of no-show; 100% of the cost of the stay is charged as a cancellation fee
In case of early departure; 100% of the remaining costs of the reservation will be charged as a cancellation fee
Payment policies
For non-refundable / discount rate reservations:
We understand that your travel plans may change after your reservation at our hotel, but your credit card will be charged at the time of booking. Therefore, in case of cancellation, modification, no-show or early departure, your credit card will be nevertheless charged with the reservation's total amount at the time of the booking and no refunds will be applicable for this rate.
For refundable / flexible / Best available rate reservations:
This reservation must be guaranteed by a valid credit card at the time of booking. Once the reservation is completed, the Hotel reserves the right to pre-authorize the provided credit card.
At the time of the booking, your card will be subject to a pre-authorisation. The pre-authorisation process is applicable for safety and security reasons in order to protect the customer’s credit card information from fraudulent transactions. Please ensure that your credit card settings allow pre-authorisations and that your credit card limit is up to date to avoid suspension of your reservation.
Your credit card will be charged with the full [100%] amount of your booking upon expiration of your free cancellation period.
Any additional fees and taxes that might be applicable for your reservation will be collected at the property.
Guests must present the same credit card used to make the reservation as well as an ID card or passport with a photo of the cardholder upon arrival at the property. Otherwise, the amount of the full stay will have to be settled by a different method, either by a different credit card with the cardholder present or by cash.
If the reservation is cancelled within the free cancellation period any deposits collected will be refunded to the cardholder within 1-3 working days.
Check-in time:
From 15:00 until 00:00
After midnight self check-in options are available and guests need to contact the property in advance to receive instructions.
Check-out time:
Until 11:00
Environmental & Climate Resilience Tax:
An environmental fee is due as of 01.01.2024 for all guests staying at our property.
The fee is 0,50 euros per night for every night spent between November 1st and February 28th.
The fee is 2,00 euros per night for every night spent between March 1st and October 31st.
Age restriction: The minimum age for check-in is 18
Pets: Pets are not allowed, therefore pet fees do not apply