Sheraton Hotel Metairie New Orleans

Cucarachas en el cuarto; reservamos 4 noches y solo nos quedamos una. La alfombra no se ha lavado en años; el cuarto huele a humedad; las cabeceras y los muebles en general están rotos y desgastados; la plomería necesita mantenimiento.

Was switched rooms while checking to 2 double beds but was told they was 2 queens beds. No other rooms available once I went back down to ask to switch back. Also, asked for more blankets for the room and was refused. Front desk told me they checked and didn’t have any to give.

Wonderful huge King room, almost felt like an apartment! Clean and comfortable with a wonderful shower and bathroom, delicious smelling shampoo/conditioners, very comfortable bed, friendly staff and convenient parking garage next door for secure parking. I stayed for a mini vacation away from the family to attend the Phantom of the Opera at the Saenger Theatre, and my stay at the Sheraton was a bonus, such a relaxing trip to recharge. I will be back to stay!

I reserved and payed for an ADA wheelchair accessible room I did not get one even though I had confirmed reservations I was not offered any help to find a suitable substitute room

Parking is good and as for my stay it’s always awesome