The Westin St. Louis

The hotel is in a great area for a ballgame or visiting the Arch. Beware of lower floors. The second floor has flags outside that are well lit at night. The window blinds do not block that much light.

Amazing staff and convenient location to Busch

The hotel's facilities are good, but breakfast was not the continental offering I'd expect from a Westin. Service badly undermined my stay. Check-in was poor and the front desk seemed unprepared. I arrived from Chicago with several bags and no one offered help. Reception couldn't find my reservation — my name has five words and had been merged incorrectly in their system. Instead of searching further, the agent told me to rebook; I did via Expedia (non-refundable). I asked him to keep trying, as I had my confirmation number. He eventually found the original booking, but I'd already rebooked, and cancelling it was stressful. Check-out was worse. After my girlfriend's WashU graduation, we requested a late check-out; reception confirmed it at USD 25/hour. While returning, my bank app alerted me the hotel had charged USD 520 without my authorization or presence. Staff were rude, claiming they had to bill a full extra night since it was past 4 PM and housekeeping had left. No one mentioned a 4 PM cutoff when I requested the late check-out — only the USD 25/hour rate. They applied a high charge I never agreed to or was warned of. I felt disrespected by The Westin St. Louis team. I don't recommend this property and urge Marriott to review staff training. I still have no resolution for the unauthorized charge.

The room we stayed in needed a lot of maintenance. Broken curtain rod, fridge didn’t work, deadbolt lock broken, doors with mysterious brown splatter and the air vent was covered with dust. This

We stayed at the Westin to be close to Busch Stadium to watch the Brewers/Cardinals series. The hotel was perfect for walking to and from the game. The room was clean and spacious though it was a bit dark for nighttime reading. The ice machine on our floor was not working, so we had to go two floors up to find ice. These incidents were minor, and we would highly recommend staying at this hotel.