Emerald Beach Hotel

No heat

Small roaches crawling around floor. Bed sheet stained with blood. Shower/tub had hair. Room 320

It was bad list of things that didnt work 1.phone 2.ac 3.tv remote Tv unless you turned it on you own 4.messy room chairs fabric falling off 5.beds are full not queen 6.no breakfast 7.left 8 am because fire alarm went off 8. Staff didnt greet us or make small talk 9.doors are out of service for disables 10.it had a weird smell

Don't even know where to start. Mold everywhere. Dirty sheets, dirty towels. Bugs. TV didn't work. AC didn't work. No hot water. This place is an absolute dump. Avoid at all costs.

Absolutely awful. Paid for balcony rooms, wouldn’t open, moved to a second room and it was even worse. We left, told we would be refunded. Immediately communicated with hotels.com though chat, as only option, and they told me it could be cancelled and that it was. Of course, it wasn’t. I expected that, I get refund policies. Don’t stay here unless you are confirmed a renovated room and, even then, I wouldn’t hold my breath. It’s a shame, great view.