Quality Inn

The property has undergone renovations and rooms not completed- no blodryer, table in room. Ladder broken at swim pool. They should not operate rooms not completed

Hot tub was luke warm pool ice cold no towls at pool very limited continental breakfast 3rd cist wont be back

Location was good. Indoor pool and hot tub were clean and tidy. Listing indicates that a restaurant lounge is on site. not true, that closed during Covid we were informed at check in. Included breakfast was adequate and well presented.

we felt we received good value for the money, good ammenities, good breakfast, beds were comfy and rooms spacious. the property is three stories with the entrance on the 2nd floor, if you have difficulty with stairs request a room on the 2nd floor as there is no elevator.

Meh! The pool was broken down and cold. Our lock was faulty. Did not get our housekeeping request. Breakfast was blah! Not good value for my hard earned dollars. Sad. The place is getting old, not better. Staff did the best they could.

The Hotel was partially under construction, which is fine but they were not able to keep an acceptable level of service during this and should have been closed. Many of the advertised facilities were closed like the fitness center, sauna, conference room, elevator and lobby washroom facilities. The pool area was absolutely disgusting with black mold and green algae growing throughout the area. The entire building was dirty and clearly neglected maintenance for many years. The rooms were in terrible shape, our original room had the smoke alarm and heat detectors taped over. We were moved to a different room only to find that all heat detectors were taped over in the hallway of the entire first floor. They staff were very rude to us throughout the entire stay. When we asked for clean towels we were given bath mats and told that was all they had available. The breakfast was terrible. The food that was there was limited and dry foods were stale. They have additional security in the evenings into the night and you are essentially expected to stay in your room with the door closed since there are no other rooms you can congregate in. It felt like an asylum or a prison. I’m not typically one to complain but this was one of the worst hotel experiences I have ever encountered. I would not recommend this hotel to anyone. If anything local Fire Prevention officer should be notified of how this property is operating.

Staff were lovely & helpful. Room bright clean lots of west light. Good parking. Road construction loud lobby tired. Breakfast good selection hot & cold food. Well located to downtown. Convention centre shopping Tims. Room were not very soundproof. Good place for families w kids. Pool seemed popular. Exterior clean. Lots of hot water & towels.

I booked this Hotel as it advertised a heated pool - my 80 year old mother and were in Owen Sound for a Celebration of Life - my mom was really looking forward to the pool. The sign outside of the pool said it was 80 degrees however when my 80 year old mother went in the pool it was ice cold. We notified the staff and he said he was not aware - the hot tub at this point was closed. The next day the Staff agreed that it had not been working. Had I known this I never would have booked this Hotel.....we would have been booked nearer the Celebration.....the only reason I chose this Hotel was for the heated pool and hot tub. The windows were only cleaned to arms length leaving the top 2 feet dirty. I do not normally complain but I am furious...this was a nice weekend away with my mother to a place we had never been before..... Very disappointed.

Good location close to amenities however no elevator

Some facilities are not available due to construction.

Very dirty. Painfully slow check in. Jennifer was plesent but very VERY slow. She said they upgraded me to a King bed... i made a reservation with 2 queens for a reason. The view from the room was the back parking lot, it is infested with garbage and rodents. Very disgusting and disappointed. The room is dirty, floors are sticky and disgusting. Stained bed covers.

Hotel was hard to find as it wasn't marked with any signage visible from the road. Property is under much needed renovation and from the road just looked like an old hotel possibly being used to home the homeless. There should have been at least a temporary cloth banner of some sort etc. Also, no signage upon entering the hotel to mention please excuse the mess as we renovating to serve you better. Upon walking in late at night the gentleman behind the desk did not even look up at us much less greet us. Bed, couch and nightstand need to be moved to clean, it was disgusting. Decent area.

The hotel definitely has a lot of miles on it but was ok for the price. It was clean but worn. There was no cleaning done once you check in so I asked to have someone bring new towels and empty garbages after being there for a couple of days and was assured that it would happen but it never did.

The overall cleanliness of the property was disappointing. Hallways and carpets were visibly dirty, and the exterior grounds were in need of tidying. It gave a neglected first impression. While the front desk staff member was friendly, I was concerned about hygiene. She was blowing her nose and did not wash her hands afterward, which was quite unpleasant and not appropriate in a customer-facing role. This location needs attention both in cleanliness and hygiene standards.

It was a hot night and we had the AC on. I think the units have mold and need to be cleaned- my lungs hurt and they are tight and this happens when there is mould spors in the air. There was also mould around the tub. It is an easy fix with some Scrub Free!

We were not pleased with our stay. First of all, cleanliness was not up to par. When I see hairs left behind in the corners of the bathroom, watermarks on the faucet, stains on the bed covers I have concerns about what else is not being cleaned. Secondly, the bathroom was run down. The main light was some sort of plugged in bulb which was hung above the mirror that could only be turned off my unplugging it. Wallpaper was peeling away from the wall. The fan didn’t work. Renovations were being done to the building which wasn’t stated when we booked. We could hear noise until 9:45/10pm and starting back up by 8am. When you have kids who need a decent bedtime this is frustrating. We unfortunately weren't able to get our continental breakfast either due to no hot water available. Apparently during the Reno’s a water line was hit and according to their policies aren’t allowed to serve breakfast without hot water. Now I understand that this isn’t a high end hotel chain and I’m ok with basic, however the night before we also stayed at a Quality Inn in Southampton and our experience there was great! Uncleanliness is not acceptable. Makeshift lights - unacceptable. Not informing customers about renovations and potential noise also unacceptable. Very confusing as the reviews from customers seemed pretty good overall. Thank goodness we only booked one night. We will not be returning.

Very cleqn and comfortable, was impressed with the breakfast.

The Hotel was partially under construction, which is fine but they were not able to keep an acceptable level of service during this and should have been closed. Many of the advertised facilities were closed like the fitness center, sauna, conference room, elevator and lobby washroom facilities. The pool area was absolutely disgusting with black mold and green algae growing throughout the area. The entire building was dirty and clearly neglected maintenance for many years. The rooms were in terrible shape, our original room had the smoke alarm and heat detectors taped over. We were moved to a different room only to find that all heat detectors were taped over in the hallway of the entire first floor. They staff were very rude to us throughout the entire stay. When we asked for clean towels we were given bath mats and told that was all they had available. The breakfast was terrible. The food that was there was limited and dry foods were stale. They have additional security in the evenings into the night and you are essentially expected to stay in your room with the door closed since there are no other rooms you can congregate in. It felt like an asylum or a prison. I’m not typically one to complain but this was one of the worst hotel experiences I have ever encountered. I would not recommend this hotel to anyone. If anything local Fire Prevention officer should be notified of how this property is operating.

We had a car so the locatuon worked for us. The room we had was extremely dirty and in need of serious renovations. Wallpaper was coming off, curtains were torn and raggy, etc.

The rooms on the 3rd floor was nice, staff was friendly, but everything else was unhygienic, carpet smelt terrible

Front desk staff very friendly Rooms are nice I like wood floors so much better than carpet Very clean

Room was clean but older.

The room was supposed to have a couch and a desk - somewhere to sit - there was no couch, only 2 old banquet chairs.

Great new rooms

Everything

Quiet comfortable room, comfy bed and pillows, friendly staff, good location. Excellent water pressure in the shower. Air conditioner/fan worked ok but sounded like it was struggling. We didn't have a fan in our bathroom which meant room stayed humid after showers. Good breakfast, but it's busy, so be prepared to wait. Staff did a good job of replenishing food when needed. Later pool hours would've been nice. Overall good stay, would stay again.

We were quite disappointed after booking a room with a king bed, and calling to make sure one was available, to be given a room with 2 doubles and being told that we couldn’t get a king. The room was updated but quite dirty, with dust balls hanging off the wallpaper. The breakfast was excellent, as was the pool.

Good overall, rooms a little outdated

Staff were lovely & helpful. Room bright clean lots of west light. Good parking. Road construction loud lobby tired. Breakfast good selection hot & cold food. Well located to downtown. Convention centre shopping Tims. Room were not very soundproof. Good place for families w kids. Pool seemed popular. Exterior clean. Lots of hot water & towels.

Room was great but view not so much. We had a dumpster parked right outside the sliding door.

The bathroom was nicely redone. The room was not cleaned…smudges and sticky in the table, and a child’s book left behind. Two dirty old conference chairs instead of a table or chair option in the room. Needs a faster overhaul, not slow mo reno. A large flashlight was used to light the breakfast buffet…just not what I expected for almost $300 a night. Renovate, then put your rooms out for use. Also, no washroom in lobby and staff who are slow/ambivalent.

Staff was great, room was clean, kids loved the pool

Jennifer, at the front desk, was absolutely warm and friendly as we checked in. It was a wonderful stay.

Staff was very friendly and courteous.

We checked at 10PM with kids tired and sleeping on each of our shoulders- during checkin the staff was over the phone - then have to hang up as i have some questions - keys given to us didn't work and have to wait 10min for someone to show up with a alternative key . They also tried but didn't work , then brought temp key and said will bring another key and when called he says he is busy and to come front desk and get it . Very poor service-+ the bathroom was dirty . Overall very bad experience. Pls connect and i can show the dirty shower tap pictures. , night we asked for extra blankets and that also come to the front desk and get it . Very bad

The front desk made a significant error and requested a credit card to cover the room charge. Insisting my card was declining and that I had not paid. I advised them that Hotels.com had pulled the funds on Sep 16 and the room was paid. They insisted I was wrong and that I had to contact Hotels.com to find the payment and so in order to check in they pulled another payment! I later found out that the check in person, pulled the wrong booking up and that is why I was 'declined'. They had the wrong customer profile all along. It was a horrible experience.

Relaxing atmosphere and excellent staff.

I went there a few weeks ago and honestly my experience was horrible. I did a very late check in ( 2:30 am) and when I arrived the front desk agent gave me my room keys. When I arrived in front of my room the door was open! I pushed the door ( I didn’t have to use the key) and big tall guy was standing in front of me at 2:30 AM!!! He screamed at me. I was sooo scared. I tried to talked to the manager for three weeks now and he doesn’t answer and doesn’t call me back even though i asked a lot of time the front desk agent to tell him to call me back! Honestly I’m very disappointed about this situation and even more about the lack of empathy of the manager. Never going back there anymore! I suggest you to do the same if you want to avoid to see someone in your room in the middle of the night

The staff I interacted with were all friendly and professional. Good food options for the continental breakfast. Love the salt water pool. Great location for my trip. Good rates for what you get.

Lovely staff, very kind and helpful!

Location

While not the fault of Quality Inn, the construction in the area made it difficult to walk and explore some of the area. Other than the construction, the hotel team members were extremely welcoming and kind and the accommodations were great.

Close to hospital

Check-in was great and front desk personnel very friendly and helpful. Continental breakfast was also convenient and good. Hotel facilities are quite dated but hotel was quiet at night and appreciated fridge and microwave in room. Location is very poor. No restaurant in hotel (except for breakfast) and no restaurants close by. Have to drive everywhere. Construction on road outside hotel was difficult to navigate and slowed traffic considerably because only one way in and out of hotel. Would have been helpful if hotel had advised of this at time of booking because it ended up taking several attempts to find a way into the hotel when we arrived.

Quiet comfortable room, comfy bed and pillows, friendly staff, good location. Excellent water pressure in the shower. Air conditioner/fan worked ok but sounded like it was struggling. We didn't have a fan in our bathroom which meant room stayed humid after showers. Good breakfast, but it's busy, so be prepared to wait. Staff did a good job of replenishing food when needed. Later pool hours would've been nice. Overall good stay, would stay again.

Easy to find and convenient access to the town core

Staff were lovely & helpful. Room bright clean lots of west light. Good parking. Road construction loud lobby tired. Breakfast good selection hot & cold food. Well located to downtown. Convention centre shopping Tims. Room were not very soundproof. Good place for families w kids. Pool seemed popular. Exterior clean. Lots of hot water & towels.

Hotel is very good. Construction around the area not so good. Not under the control of the hotel. I enjoyed my stay at Quality Inn. Clean and quiet enough. There is some sound from above with people walking around. Nothing serious though. Overall I would return if in the area.

Good location close to amenities however no elevator

Close to all amenities, staff friendly and room clean and comfortable

The people at the front desk were very friendly and helpful. The facility was quiet. In general, it was quite clean, and in good repair, but there was paint peeling above the bathtub, and I don't believe that the fan was working. The breakfast was very good, and the person who was looking after the breakfast room was extremely attentive, and very friendly to talk to.

The breakfast was really good for a complimentary breakfast

Bar hasn't reopened since Covid, constant renovations to the rest of the hotel, will be better when that's finished. Staff is very helpful and very professional. It's a place to stay, would be perfect for a sports team tournament stay.

Pool wasn't clean and the breakfast was not something to be proud of.

Check-in was great and front desk personnel very friendly and helpful. Continental breakfast was also convenient and good. Hotel facilities are quite dated but hotel was quiet at night and appreciated fridge and microwave in room. Location is very poor. No restaurant in hotel (except for breakfast) and no restaurants close by. Have to drive everywhere. Construction on road outside hotel was difficult to navigate and slowed traffic considerably because only one way in and out of hotel. Would have been helpful if hotel had advised of this at time of booking because it ended up taking several attempts to find a way into the hotel when we arrived.

The staff was very friendly.The rooms were great and the breakfast was fantasticfantastivfantastic

Location was good. Indoor pool and hot tub were clean and tidy. Listing indicates that a restaurant lounge is on site. not true, that closed during Covid we were informed at check in. Included breakfast was adequate and well presented.

When arrived I was put in a room that was not ready. I also smelled a sewer smell and was moved to a renovated room. If I pay 282.00 for 1 night why wasn’t I put in a renovated room to start. I went for breakfast I was the first one in the restaurant they were friendly. The food was cold.

Comforters were dirty, and breakfast was very limited

Excellent property. Just 1 drawback. We stayed for 2 night but the breakfast was over way before the timing. Breakfast time is 6:30-10am. We went at 8:30 for the first time and it was crowded beyond imagination. Next day, we went at 9am and the breakfast was finished. They didn't refill it. We literally came out with a cup of coffee. The management should take care that when they say breakfast is until 10, at least they should have everything in place till 9:30 minimum