Hotel Novotel Porto Vermar, Póvoa de Varzim

Ja was goed, alleen was het zwembad dicht door werkzaamheden. Daar was ik niet blij mee. Er was geen alternatief ook. Maar voor de rest dik tevreden hoor! Ciao!

Cleaning service was excellent. Rooms a little dark, missing ceiling light. Pool is great and worth to visit, but remember wearing a swimming cap. Enter free is 5€ and same goes if you buy a cap. Staff at reception always helpful and managed all our expectations with a smile. Thank you.

We love the location and the staff is really nice. The rooms were clean but the property needs a facelift. The pool was chipped and dangerous for children with missing chunks of tile and mold along the rim. Anything was old. Quite shocking considering the location. Very sad actually as it was one of our favorite hotels to visit during the summer.

Lack of and disorganized parking

O pequeno almoço poderia ser de melhor qualidade. O acesso ao Spa é pago e deve ser pago na hora, poderia estar incluso no preço, não emprestam roupão.

L'hôtel est tres bien. Tout s'est tres bien passe cest propre joli et le personnel est tres acceuillant et agreable. Seul bemol nous sommes arrivés en meme temps qu'un grouoe scolaire d'adolescents tres tres bruyant meme le monsieur de l'accueil se sentais gêné car nous etions oblige de hurler pour s'entendre...mais bon ce n'est pas de la faute de l'hôtel. Autre petite précisions sur le site on indique piscine couverte spa massage etc... mais on indique pas que c'est en surplus, qu'il faut aussi payer 5 euros pour les chaussons puis 5 pour le peignoir etc... et il faut aussi savoir quil faut réservé a l'avance. Sinon rien a dire le petit dejeuner et le restaurant sont excellent.

Mooi luxe hotel, douche in ligbad is erg vervelend, was erg krap. Binnenzwembad was tegen betaling

Very disappointing for a 4 star hotel. We checked in just after 5pm. The hotel car park reserved for hotel guests, were all full with non hotel guests who were parked there and spending the day at the seafront. The lobby were unable to help with the parking. It was a matter of tough luck! The front desk staff were hardly friendly or accommodating. All they wanted was payment upfront. That was it. We were given a city view room on the 9th floor. Room was dated, furniture was worn and scratched. The a/c was rickety and there were water drips from the ceiling. There was tea and coffee in the room but no cream or milk sachets. When we went to ask for milk or cream, we were told that we had to buy it. In the end I went to the bar and managed to get a small jug of milk. You can order coffee with milk but not tea with milk- you have to pay separately for the milk. We were to attend a wedding the next day but there was no iron. We went to front desk and they could not find an iron. They said it was on the 3rd floor utility room, so we went there but no iron to be seen. Bathroom shower tray was plastic and flexing, causing water to leak out to seep under the vinyl flooring. Clearly, it had been leaking a long time it was all heavily water stained and damp. I do not think I would never recommend staying at this hotel to anyone. It was hard to see any gratitude from the management staff to guests staying at the hotel.

tres etonné de voir un spa qui n'est ouvert que l'après midi ??? je n'ai jamais vu ça !

Where do I start! Our rm key failed every single day. There isnt any foods for type 2 diabetes. The pool had loose hand gribs. And missing tiles to which were very sharp. The entrance ramp had big holes in the rubber mat. There were absolutely no fans in rooms. Oh and forget about lights. Putting makeup pretty much in the dark especially on the bottom floor room. Good luck. But, wont be back there.

The bathroom was not clean, it had hair on the floor from the user before me. Also, there was a shaver in the shower from the guest prior to me! Disgusting! When I checked in, the young girl in the reception hardly spoke english so it was difficult to communicate.

Cleaning service was excellent. Rooms a little dark, missing ceiling light. Pool is great and worth to visit, but remember wearing a swimming cap. Enter free is 5€ and same goes if you buy a cap. Staff at reception always helpful and managed all our expectations with a smile. Thank you.

We love the location and the staff is really nice. The rooms were clean but the property needs a facelift. The pool was chipped and dangerous for children with missing chunks of tile and mold along the rim. Anything was old. Quite shocking considering the location. Very sad actually as it was one of our favorite hotels to visit during the summer.

Quarto amplo, limpo, café da manhã bom. Só achei um absurdo eles cobrarem para utilizar a piscina do hotel.

Tudo correu como previsto. Funcionarios muito delicados.bom pequeno almoço, tudo limpo e confortável!

La estancia en Axis Vermar ha sido buena, a secas, y toda la valoración de la buena limpieza de las instalaciones,las excelentes opciones para el desayuno, la tranquilidad de la habitación y la comodidad de su zona exterior, algunas veces empañada por el ruido de los gritos de los niños/as que se hospedan (algo lógico y que corresponde a sus padres pero ahí el hotel no tiene culpa). Todo esto queda empañado por la cama de la habitación, dos colchones antiguos y de muelles que provocaron que el descanso que se busca en unos días fuera de casa, fuese IMPOSIBLE. No puedo entender cómo un hotel de estas características todavía tiene colchones de este estilo y no se preocupan de poner un viscoelástico encima que amortigüe y haga posible el descanso y que durante todas las mañanas el dolor de espalda fuese una constante. Esto empaña nuestra estancia en sobre manera y la valoración baje mucho.

Carpet was outdated and stained. Parking was not easy

Hotellet og uteområder er i og for seg bra, men bærer preg av manglende vedlikehold. Fellesarealer er mørke og triste, med slitte tepper og gulv. Rommet er bra, men både inne og uteområder bør «shines» opp. Frokosten mangler «finesse».

Very disappointing for a 4 star hotel. We checked in just after 5pm. The hotel car park reserved for hotel guests, were all full with non hotel guests who were parked there and spending the day at the seafront. The lobby were unable to help with the parking. It was a matter of tough luck! The front desk staff were hardly friendly or accommodating. All they wanted was payment upfront. That was it. We were given a city view room on the 9th floor. Room was dated, furniture was worn and scratched. The a/c was rickety and there were water drips from the ceiling. There was tea and coffee in the room but no cream or milk sachets. When we went to ask for milk or cream, we were told that we had to buy it. In the end I went to the bar and managed to get a small jug of milk. You can order coffee with milk but not tea with milk- you have to pay separately for the milk. We were to attend a wedding the next day but there was no iron. We went to front desk and they could not find an iron. They said it was on the 3rd floor utility room, so we went there but no iron to be seen. Bathroom shower tray was plastic and flexing, causing water to leak out to seep under the vinyl flooring. Clearly, it had been leaking a long time it was all heavily water stained and damp. I do not think I would never recommend staying at this hotel to anyone. It was hard to see any gratitude from the management staff to guests staying at the hotel.

Chambre avec une mauvaise odeur

A utilização da piscina interior é paga o que não estava óbvio quando fiz a reserva. Os quartos são muito quentes e as paredes fracas, ouve-se o barulho dos outros hóspedes.

O Ar condicionado está programado centralmente para calor e não tem outra opção. Com a temperatura exterior rondou os 24 tivemos que dormir com a janela aberta para minorar a situação no entanto continuou desconfortável

Quarto amplo, limpo, café da manhã bom. Só achei um absurdo eles cobrarem para utilizar a piscina do hotel.

Hotel was good. The hallways and rooms are very dark, additional lighting in the room and lighter wall colours would brighten up the areas and look much better. I would say the hotel needs a bit of a refresh. The rooms are spacious, we had a room with an extra bed and it had a pretty large closet. The beds although at first we thought they would be hard to sleep on, we did sleep well and in the end I would say they were good. Breakfast was the same every day, although the fresh fruit and pastries were very good. We thought that the scrambled eggs were a bit watery for our taste, but we were all able to find something to eat that we enjoyed. The pool area was nice, there is no shallow end, so make sure to bring floaties for the kids. I would say that it is approximately shoulder deep (adult 5’8) in the most shallow part. Elevators are small and can get busy (there are 4). There are 2 free parking lots (that are monitored during the day). When you arrive there isn’t much space to park near the doors to check in because they allow cars to park right near the front doors and you have to block them in if you want to unload your luggage. They should keep that area clear for checking in only. Also they allow people to park in the middle which can be an issue for people that are not the best at parking in tight spaces. Overall it was a successful trip, but I would probably go to a different hotel next time. Mostly weather related it was very windy being so close to beach

Rummen var ngt små för två personer.

La estancia en Axis Vermar ha sido buena, a secas, y toda la valoración de la buena limpieza de las instalaciones,las excelentes opciones para el desayuno, la tranquilidad de la habitación y la comodidad de su zona exterior, algunas veces empañada por el ruido de los gritos de los niños/as que se hospedan (algo lógico y que corresponde a sus padres pero ahí el hotel no tiene culpa). Todo esto queda empañado por la cama de la habitación, dos colchones antiguos y de muelles que provocaron que el descanso que se busca en unos días fuera de casa, fuese IMPOSIBLE. No puedo entender cómo un hotel de estas características todavía tiene colchones de este estilo y no se preocupan de poner un viscoelástico encima que amortigüe y haga posible el descanso y que durante todas las mañanas el dolor de espalda fuese una constante. Esto empaña nuestra estancia en sobre manera y la valoración baje mucho.

Very disappointing for a 4 star hotel. We checked in just after 5pm. The hotel car park reserved for hotel guests, were all full with non hotel guests who were parked there and spending the day at the seafront. The lobby were unable to help with the parking. It was a matter of tough luck! The front desk staff were hardly friendly or accommodating. All they wanted was payment upfront. That was it. We were given a city view room on the 9th floor. Room was dated, furniture was worn and scratched. The a/c was rickety and there were water drips from the ceiling. There was tea and coffee in the room but no cream or milk sachets. When we went to ask for milk or cream, we were told that we had to buy it. In the end I went to the bar and managed to get a small jug of milk. You can order coffee with milk but not tea with milk- you have to pay separately for the milk. We were to attend a wedding the next day but there was no iron. We went to front desk and they could not find an iron. They said it was on the 3rd floor utility room, so we went there but no iron to be seen. Bathroom shower tray was plastic and flexing, causing water to leak out to seep under the vinyl flooring. Clearly, it had been leaking a long time it was all heavily water stained and damp. I do not think I would never recommend staying at this hotel to anyone. It was hard to see any gratitude from the management staff to guests staying at the hotel.

Lovely hotel :-) Staff were friendly & helpful. Quiet area - it is a bit of a walk to shops, restaurants, etc. Beautiful view from our sea view room.

Justito para un 4 estrellas. Un poco anticuado pero cómodo. Muy buenas vistas de la playa

Notre long week-end c'est très bien passé. Belle chambre spacieuse avec une très belle vue ! Et tout est à proximité.

Personal sehr unfreundlich

Atendimento no check in foi exatamente rude e pouco prestável. O meu quarto tinha um vidro partido em cima do lavatório e cabelos no ralo do chuveiro. Pedi três tostas mistas pelo serviço de quarto que me foram servidas 1h30 depois, queimadas e frias. No momento do jantar , recusaram me mesa alegando ser necessário fazer reserva , algo que nenhum funcionário do hotel me tinha alertado. Experiência muito má

Très bonne accueil, vue sur la mer, excellente piscine, merci à tout le personnel.

Very nice staff, extremely helpful. I was there for few nights and service was very good, with consistency from the front desk to room service. Thank you! Going back for sure.

Staff were great, especially Fernanda. Hotel was lovely, not too far to travel in to Porto via metro and next to the beach. I would recommend this place.

Ontem, tentei jantar no restaurante do hotel e notei que havia muitas mesas livres. Fiquei na fila esperando que franceses e alemães entrassem. Quando chegou a minha vez na fila, o atendente me perguntou se eu tinha reserva. Respondi que não e que em nenhum lugar estava indicado que era necessário reservar mesa para o buffet. O atendente me pediu para voltar mais tarde, alegando que o restaurante estava cheio. Eu verifiquei que o restaurante não estava cheio e que todos os anteriores na fila entraram sem reserva. Essa é uma situação inaceitável para um cliente que retorna ao hotel pela segunda vez. Foi uma vergonha ver que todos entraram e eu não. Isso será notificado à Proteção do Consumidor de Portugal, ao site Hotels.com e divulgado nas redes sociais. Quanto vale um cliente que retorna ao seu hotel? Um comentário nas redes sociais pode impactar significativamente o Hotel Axis Vermar.

Tudo correu como previsto. Funcionarios muito delicados.bom pequeno almoço, tudo limpo e confortável!

Very disappointing for a 4 star hotel. We checked in just after 5pm. The hotel car park reserved for hotel guests, were all full with non hotel guests who were parked there and spending the day at the seafront. The lobby were unable to help with the parking. It was a matter of tough luck! The front desk staff were hardly friendly or accommodating. All they wanted was payment upfront. That was it. We were given a city view room on the 9th floor. Room was dated, furniture was worn and scratched. The a/c was rickety and there were water drips from the ceiling. There was tea and coffee in the room but no cream or milk sachets. When we went to ask for milk or cream, we were told that we had to buy it. In the end I went to the bar and managed to get a small jug of milk. You can order coffee with milk but not tea with milk- you have to pay separately for the milk. We were to attend a wedding the next day but there was no iron. We went to front desk and they could not find an iron. They said it was on the 3rd floor utility room, so we went there but no iron to be seen. Bathroom shower tray was plastic and flexing, causing water to leak out to seep under the vinyl flooring. Clearly, it had been leaking a long time it was all heavily water stained and damp. I do not think I would never recommend staying at this hotel to anyone. It was hard to see any gratitude from the management staff to guests staying at the hotel.

Lovely hotel :-) Staff were friendly & helpful. Quiet area - it is a bit of a walk to shops, restaurants, etc. Beautiful view from our sea view room.

Personal bastante desagradable , la atención a la hora de solucionar un problema ha sido bastante mala , me sorprenden las 4 estrellas …

Perfekt läge, fint rum, mysig lounge.

Staff were great, especially Fernanda. Hotel was lovely, not too far to travel in to Porto via metro and next to the beach. I would recommend this place.

A localização é excelente, parece w estava num resort, a piscina de água morna..super tranquilo. Bom para recarregar energias 😙 só falta mesmo uma música de fundo

Alt var bra. Nydelig utsikt til stranda og til solnedgangen.

I liked the resort feeling and walking distance to everything.

Lovely hotel :-) Staff were friendly & helpful. Quiet area - it is a bit of a walk to shops, restaurants, etc. Beautiful view from our sea view room.

Beautiful property with walking distance to the beach.

Notre long week-end c'est très bien passé. Belle chambre spacieuse avec une très belle vue ! Et tout est à proximité.

The location. Service. The Pool.

Eine ruhige Oase zum Entspannen, nahe am herrlichen Strand. Ausgezeichnete Restaurants und Einkaufsmöglichkeiten in unmittelbarer Nähe.

Atendimento no check in foi exatamente rude e pouco prestável. O meu quarto tinha um vidro partido em cima do lavatório e cabelos no ralo do chuveiro. Pedi três tostas mistas pelo serviço de quarto que me foram servidas 1h30 depois, queimadas e frias. No momento do jantar , recusaram me mesa alegando ser necessário fazer reserva , algo que nenhum funcionário do hotel me tinha alertado. Experiência muito má

Nous avons séjourné dans de magnifique hôtel pendant 7 nuits dans lequel nous avons appréciée la chambre avec vue sur la plage, équipements et literie de qualité . Personnel très accueillants et sympathiques. Le petit déjeuner est de qualité et diversifié.

Camera gradevole ma non curata nei particolari (una sola paletta per miscelare lo zucchero, 2 bustine di tè, niente caffè, un blocco per scrivere ma niente matita, niente cuffia per doccia…) comunque non essenziali per il soggiorno però…. Letto comodo. Colazione strepitosa.

The bar. Man Had no idea how to do cocktails

Hotel was good. The hallways and rooms are very dark, additional lighting in the room and lighter wall colours would brighten up the areas and look much better. I would say the hotel needs a bit of a refresh. The rooms are spacious, we had a room with an extra bed and it had a pretty large closet. The beds although at first we thought they would be hard to sleep on, we did sleep well and in the end I would say they were good. Breakfast was the same every day, although the fresh fruit and pastries were very good. We thought that the scrambled eggs were a bit watery for our taste, but we were all able to find something to eat that we enjoyed. The pool area was nice, there is no shallow end, so make sure to bring floaties for the kids. I would say that it is approximately shoulder deep (adult 5’8) in the most shallow part. Elevators are small and can get busy (there are 4). There are 2 free parking lots (that are monitored during the day). When you arrive there isn’t much space to park near the doors to check in because they allow cars to park right near the front doors and you have to block them in if you want to unload your luggage. They should keep that area clear for checking in only. Also they allow people to park in the middle which can be an issue for people that are not the best at parking in tight spaces. Overall it was a successful trip, but I would probably go to a different hotel next time. Mostly weather related it was very windy being so close to beach

El personal muy amable y atento. La ubicacion, genial. A mejorar la variedad en el desayuno y el estado de la tostadora y maquina de cafe.

L'hôtel est tres bien. Tout s'est tres bien passe cest propre joli et le personnel est tres acceuillant et agreable. Seul bemol nous sommes arrivés en meme temps qu'un grouoe scolaire d'adolescents tres tres bruyant meme le monsieur de l'accueil se sentais gêné car nous etions oblige de hurler pour s'entendre...mais bon ce n'est pas de la faute de l'hôtel. Autre petite précisions sur le site on indique piscine couverte spa massage etc... mais on indique pas que c'est en surplus, qu'il faut aussi payer 5 euros pour les chaussons puis 5 pour le peignoir etc... et il faut aussi savoir quil faut réservé a l'avance. Sinon rien a dire le petit dejeuner et le restaurant sont excellent.

Tolles Zimmer, sehr gutes Frühstück. Es hat uns sehr gefallen.

Séjour agréable , personnels sympathiques aux petits soins, restaurant les repas répétitifs , piscine chauffée très agréable transat toujours disponible mais manque des animations musique…. Place de parking disponible un avantage.

A limpeza feita muito tarde 16h , sumos do pequeno almoço muito maus, para hotel destes com estes preços a qualidade tem que ser melhor