The Q Hotel

Vi hadde et fint opphold på hotellet. De fleste ansatte var veldig hyggelige, noen kunne gitt litt mer av seg selv. God frokost. Vi savnet heis, da vi hadde veldig tung bagasje pga 2 uker i England. Litt ubehagelig med alle store og små hunder som ikke var i band og fikk gå fritt på både inne- og uteområdet. Vi reagerte også på å bli vekket kl.08.00 av en familie i bassenget selv om infoen på hotellet var at bassenget åpnet kl.09.00.

Arrived at hotel early evening, got to room to find tv not working, spoke to receptionist who looked at it whilst we were out for food, I told them it wasn't too much of a problem as I could use my laptop. Returned to hotel reception stated there was a problem with the TV. I said it was ok ill use my laptop. Room was basic with a handbag in the room separate from the shower in toilet, fan in shower stays on for an hour fater Turing all off, theres a constant blue light coming from an electric mirror that you cannot turn off, then there are 2 very bright spotlights shining up at the hotel from the front which emit so much light, that comes through sides and top of closed curtains. I tried to explain this the the manager in the morning who was really quite aggressive towards me.. stating tv was working etc, it was me not turning it all on correctly, even though I was told by night receptionist it wasn't working, 10 mins later the night receptionist had an aggressive go at me too... all in all a very poor night's sleep plus very very poor customer service skills by the management.

Lovely boutique style hotel quirky decor communal areas very nicely designed. Our room on the ground floor was small with the wash basin in the bedroom not in the bathroom. Towels changed and house keeping done daily. Lovely dining room the Full English Breakfast was good although a little pricey. No evening meals. The bar area and lounge was welcoming and comfortable. The outside area inc swimming pool was not in use, possibly too early in the season (11 - 15 May). A few parking space’s are available at the back of the hotel, first come basis. The staff were welcoming and friendly, especially Ewan who was very attentive during our 4 night stay Ideal location for getting to Shanklin’s beach front esplanade and to Shanklin old town with its small local shops,pubs and cafes.

This hotel is well situated and the reception and bar areas are top class. The staff also are not to be faulted, providing a warm welcome and nothing too much trouble. The bedroom and decor however, leave much to be improved upon. Poor paint finishing, a wash basin in the main bedroom area separate from the shower and toilet, a dreadfully weak shower and a strange pump noise going on throughout the day/night intermittently. All easily remedied which would make this welcoming hotel one of the best in Shanklin I reckon.

Rooms bet clean, staff were excellent.