House 227

This place doesn’t exist as a hotel anymore we got there and instantly got turned away with no where to stay no refudn and not a care in the world from them ! Not one of them cared it was a joke we had no where to stay and struggled finding something and when we did we ended up paying a hell of a lot!!!!

Arrived and through the ring doorbell a man told me the company I booked with had gone bust and left me and my 13 year old stranded in Birmingham

Arrived at the property just before check in time to find other people had also booked and that the property was being rented out. The person living in the property told us that people had been turning up for a few days thinking they had booked a room. They also told us that the property had been let for several weeks now and was no longer a hotel. This completely ruined our plans as we had no where to stay and couldn’t find anywhere else last minute.

Arrived at property and the room was not available due to over booking despite have a conformation of booking. Hotels.com are completely usless as trying to get a refund and no customer service to speek to about it, apart from an automated respone which was more than usless. DO NOT BOOK THROUGH THIS WESITE.