Mullum Haven 2 - In the heart of Mullumbimby

We arrived out the accomodation and were told that it had been double booked. We waited in the rain for 2hrs before being offered a room for 1 night. The communication was terrible and we did not receive even the slightest apology for the inconvenience. My partner, daughter and our dogs were left stranded. We had to cancel our plans that had been booked the following day, and travel home the next day. Apparently it was a booking error, but I had been communicating with host daily, so it was obviously a human error. I am out of pocket hundreds of dollars and will never be booking with stayz again and will be telling everyone about our experience. My birthday weekend ended in tears. It was a terrible weekend all round.

Neat and tidy property that matched the description well. Good location, had everything we needed and met our expectations.

The check in process was very poor on the hosts behalf, i had to message her on the morning we were arriving to say i havent recieved any information about check in and keys etc. We got the information through only to get there and someone was already in our unit, she had double booked us , she was not answering her phone calls or messages ,We contacted Stayz and were told we were in unit 2 , not what the email said !!And the host said she was to busy to deal with the problem !!!!!!And the codes didnt work. Everntually dot in to the unit, had booked for 3 adults 1 child , only had 2 bath towels the whole time we were there and a terrible sofa bed which was so uncomfortable for the kids . The front was hanging off the hinges and we couldnt close the door properly i reported it , nothing happened, i had to screw the screws back in with a knife ..The location was great. But just not happy with the communication with the host.

The couch is so very uncomfortable. No blockout blinds in the bedroom so cant sleep as desired so no rest on the weekend away! Didnt get address or check in details until i had to text asking for details 2 hours before check-in. The space is so depressing and uncomfortable and the cheapest set up ever. Minimal effort was put in thinking of comfort. The floors are freezing cold downstairs because they're concrete. The fan in the bathroom does absolutely nothing. The gan upstairs doesnt work properly.The entrance area is a a mess, unclean and frankly unwelcoming.Very disappointed a waste of money, at 200 a night. Also situated right next a tyre auto shop, wouldnt want to stay there on a weekday.I'd get my money back if I could.

A very good property