Windsor Heritage Motel

Staff members and need more clinic

Horrible….3 dead cockroaches on the floor, killed a further 3 later in the evening. Shower screen was filthy, pipes when in the shower rattled loudly shaking the whole room and complex. The bed was ok but that was all

We didn't stay there at all. There was mouse and rat droppings throughout the room, wrappers/rubbish from previous bookings left over floor and a foul odour. When approached the following day the man at check in ensured a full refund as to which I am still yet to receive. I have video footage of the state of the room and will be taking this issue further if U do not receive a full refund.

Don't stay here, don't book here! Staff rude and obnoxious. They blamed their misunderstanding of the booking details on the guests, changed the the story of what actually happened and refused to authorise Wotif to process a refund when the guests did not end up staying there. Rude staff referred me to the manager who was just as rude, obnoxious, dismissive and unhelpful. I don't know if this is how the hospitality industry is run in India but I expect better treatment than that. Avoid this property at all costs and if anyone at Wotif is reading this you should remove them from your listings.

The motel is basic but suitable for my need.