Hôtel Plaza Tour Eiffel

surclassement, dégustation de vin, vue superbe, notre collaborateur a vécu une expérience au top

Ma direction a été ravie à tous les niveaux

Chambre correcte, propre. Bon accueil. Bon emplacement.

Un hôtel un peu vieillissant pour les espaces salle de bain. Nous sommes sur des rideau de douche .. La vue de la chambre sur la tour eiffel est un ++. L’accueil et le service est très agréable. Mais les chambres mériteraient un petit coup de neuf.

I was deliberately downgraded by Reception upon my evening arrival. I had booked and prepaid a Deluxe Room high up in the building very far in advance of my stay. When I complained of the room I was shown, I was simply told “No opportunity to change room. We don’t have any others.” I ended up in an alternative, grotty, small room for disabled guests. Loud noise from the street. Impossible to open window due to a large A/C making an intractable noise, and thuds arguing on the street. Room was not cleaned - and when I mentioned this, it was plainly ignored. Staff was unkind and did not seem to like their jobs at all. Not ONE smile, or a kindly word from either of them week. I could not wait to get out, and would warn anyone: Do not go. An incredibly disappointing experience.