Plaza Tour Eiffel

I was deliberately downgraded by Reception upon my evening arrival. I had booked and prepaid a Deluxe Room high up in the building very far in advance of my stay. When I complained of the room I was shown, I was simply told “No opportunity to change room. We don’t have any others.” I ended up in an alternative, grotty, small room for disabled guests. Loud noise from the street. Impossible to open window due to a large A/C making an intractable noise, and thuds arguing on the street. Room was not cleaned - and when I mentioned this, it was plainly ignored. Staff was unkind and did not seem to like their jobs at all. Not ONE smile, or a kindly word from either of them week. I could not wait to get out, and would warn anyone: Do not go. An incredibly disappointing experience.

We were looking for a room central to our first time in Paris. This was perfect literally 5 min walk and you’re at the Eiffel on Trocadéro side. What a site. The hotel is small but we went for the upgrade room which is perfect for 2 adults and a normal twin for the kids. Clean modern nice little additions like free wine for us. I would definitely come back here. No need to go to the major hotel chains if you’re on a tourist visit.

I didn’t get the room I booked but I talked to them and that was solved right way. On the day I checked in I was welcomed by a very kind and smiley receptionist. The hotel is nice, veldig good location. The bathrobe and the sleepers were a very nice touch, very soft and cozy! And the breakfast was amazing!😊 I had a lovely stay!

Rooms were clean. Staff was great - helpful friendly and pleasant.

Amazing service, charming atmosphere, and very clean and well-appointed rooms.