Pestana Grand Ocean Resort Hotel

Chambre propre - hôtel très bien entretenu- piscine intérieure ( avec sauna et hammam) et extérieure qui sont indispensables car l’accès à l’océan n’est pas possible. Le personnel attentif et très professionnel, la restauration est de qualité et variée

The hotel is very old fasion. The food in both breakfast and dinner was very dissapointing - not wjat would you expect from a 5 stars hotel. The air conditionin the room was noisy. Check-oit took a lot of time. The staff in the reception was not so kind.

Belle chambre très bien exposée. Malgré la climatisation un peu bruyante nous avons adoré notre séjour. Personnel très disponible et agréable. Piscines et spa nickel Repas buffet varié et de bonne qualité (quoique souvent trop salé à mon goût)

We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.

We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!