Pestana Grand Hotel, Funchal
US$ 195
/ noite
Média para novembro
Preços para Pestana Grand Hotel, Funchal
Selecione datas para ver preços e disponibilidade
US$ 195
/ noite
Média para novembro
Média de preços por mês
Em Pestana Grand Hotel, Funchal, a diária custa em média US$ 176 no mês mais barato (janeiro) e US$ 409 no mês mais caro (julho), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 176 |
| fevereiro | US$ 206 |
| março | US$ 225 |
| abril | US$ 246 |
| maio | US$ 268 |
| junho | US$ 250 |
| julho | US$ 409 |
| agosto | US$ 334 |
| setembro | US$ 291 |
| outubro | US$ 239 |
| novembro | US$ 195 |
| dezembro | US$ 238 |
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nov. · US$ 195
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Mais caro: julho (aprox. US$ 409)
Mais barato: janeiro (aprox. US$ 176)
Sobre esta propriedade
Aproveite as instalações recreativas, que incluem uma piscina externa, uma piscina interna e uma banheira de hidromassagem. Este hotel oferece comodidades como Wi-Fi de cortesia, serviços de concierge e loja de presentes/banca de jornal.
Comodidades
Aproveite as instalações recreativas, que incluem uma piscina externa, uma piscina interna e uma banheira de hidromassagem. Este hotel oferece comodidades como Wi-Fi de cortesia, serviços de concierge e loja de presentes/banca de jornal.
Comodidades
As comodidades presentes incluem um business center, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Hotel oferece instalações para eventos, como espaço para conferência e sala de reunião. Os hóspedes podem utilizar serviço de traslado de/para o aeroporto mediante uma sobretaxa e estacionamento sem manobrista (sujeito a cobrança) está disponível no local.
Jantar
Saboreie uma especialidade do Restaurante Atrium, um dos 3 restaurantes neste hotel, ou hospede-se no local e aproveite o serviço de quarto (horário limitado). Relaxe com a sua bebida favorita em um bar/lounge ou um bar ao lado da piscina.
Quartos
Fique em um de nossos 183 quartos com TVs LCD. Os quartos possuem varandas particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiro privativo com banheiras apresenta produtos de toalete de cortesia e bidês.
Localização
No calçadão, Pestana Grand Premium Ocean Resort em Funchal fica a 5 minutos de caminhada de Centro Comercial Forum Madeira e a 8 minutos a pé de Praia Formosa. Este hotel para famílias fica a 1,8 km de Complexo Balnear do Lido e a 3,3 km de Casino da Madeira.
Lugares próximos
Centro Comercial Forum Madeira(0.2 milhas)
Piscinas Naturais Doca do Cavacas(0.3 milhas)
Complexo de Banhos de Ponta Gorda(0.3 milhas)
Praia Formosa(0.4 milhas)
Praia Formosa(0.4 milhas)
Parque Canino do Jardim da Ajuda(0.5 milhas)
Complexo Balnear do Lido(0.9 milhas)
Praia Nova(1 milhas)
Praia dos Namorados(1.1 milhas)
Praia do Arieiro(1.2 milhas)
Centro Cultural da Quinta Magnólia(1.6 milhas)
Estádio do Marítimo(1.7 milhas)
Casino da Madeira(2.2 milhas)
Parque de Santa Catarina(2.2 milhas)
Museu CR7(2.3 milhas)
O aeroporto mais próximo para chegar a Pestana Grand Premium Ocean Resort fica em Aeroporto Cristiano Ronaldo (FNC)(15.6 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Balcão de turismo
Localização
Ponta da Cruz, Piornais, Funchal, Portugal
Centro Comercial Forum Madeira (0.2 milhas)
Piscinas Naturais Doca do Cavacas (0.3 milhas)
Complexo de Banhos de Ponta Gorda (0.3 milhas)
Praia Formosa (0.4 milhas)
Praia Formosa (0.4 milhas)
Parque Canino do Jardim da Ajuda (0.5 milhas)
Opções de quarto
5
Quarto casal ou duplo (Land View)
Detalhes do quarto
1 Cama De Casal
2 Camas De Solteiro
Acomoda 2
376 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira
4
Standard, Vista p/ mar
Detalhes do quarto
2 Camas De Solteiro
1 Cama De Casal
Acomoda 3
377 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira
6
Quarto casal ou duplo, vista parcial para o mar
Detalhes do quarto
1 Cama De Casal
2 Camas De Solteiro
Acomoda 3
377 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira
5
Quarto casal ou duplo (Land View | Extra Bed)
Detalhes do quarto
1 Cama De Casal
2 Camas De Solteiro
Acomoda 3
377 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira
6
Suíte, vista para o mar
Detalhes do quarto
1 Cama De Casal
e 1 Cama De Solteiro
Acomoda 3
645 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira
4
Quarto família
Detalhes do quarto
1 Cama De Casal
e 2 Camas De Solteiro
Acomoda 2
376 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira
6
Quarto superior, vista para o mar
Detalhes do quarto
2 Camas De Solteiro
1 Cama De Casal
Acomoda 3
377 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira
Avaliações dos hóspedes sobre Pestana Grand Hotel, Funchal
8.6
Fabuloso
Com base em 595 avaliações verificadas
Quem se hospeda aqui?
Casal
64%
Famílias
25%
Grupos
7%
Viajantes individuais
2%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Pestana Grand Ocean Resort Hotel, os hóspedes elogiam a localização à beira-mar, os jardins e as piscinas, e frequentemente comentam a simpatia da equipe, enquanto muitos acham o restaurante com buffet pouco satisfatório e observam que algumas partes da propriedade parecem antigas para sua classificação.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Pestana Grand Ocean Resort Hotel, os hóspedes elogiam a localização à beira-mar, os jardins e as piscinas, e frequentemente comentam a simpatia da equipe, enquanto muitos acham o restaurante com buffet pouco satisfatório e observam que algumas partes da propriedade parecem antigas para sua classificação.
Os quartos são geralmente espaçosos, com varandas e vista para o mar, embora alguns relatem ar condicionado barulhento, camas macias ou capas de colchão de plástico e problemas ocasionais de isolamento acústico. A limpeza é amplamente elogiada, mas alguns hóspedes notaram limpeza ou manutenção inconsistentes, como espreguiçadeiras quebradas. A propriedade é adequada para caminhadas, com acesso ao calçadão e links de ônibus para o Funchal, mas não está localizada no centro. Espere uma estadia cênica e relaxante, com padrões de refeições variáveis.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
As piscinas, os jardins e o spa são destaques, incluindo uma piscina de água salgada e áreas externas agradáveis. Alguns espaços comuns parecem datados, algumas espreguiçadeiras estavam quebradas e o estacionamento subterrâneo tem uma taxa noturna.
Avaliações dos hóspedes relacionadas
10
Wilson
29 de set. de 2024
·
Hospedou-se por 3 noites
Comfortable stay and good facilities
Comfortable stay and good facilities
8
Gillian
5 de out. de 2025
·
Hospedou-se por 10 noites
We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.
We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.
10
jean-marc
2 de nov. de 2025
·
Hospedou-se por 11 noites
Belle chambre très bien exposée. Malgré la climatisation un peu bruyante nous avons adoré notre séjour. Personnel très disponible et agréable. Piscines et spa nickel Repas buffet varié et de bonne qualité (quoique souvent trop salé à mon goût)
Belle chambre très bien exposée. Malgré la climatisation un peu bruyante nous avons adoré notre séjour. Personnel très disponible et agréable. Piscines et spa nickel Repas buffet varié et de bonne qualité (quoique souvent trop salé à mon goût)
10
Alexis
13 de jul. de 2024
·
Hospedou-se por 11 noites
Two times at the same place in July, 2 years in a row. A fantastic experience each time, and that’s a performance. Very stable and experienced crew, nice people who care. Nice rooms, and you should definitely give a try to the front facing suites if you can. The views and the calm are amazing. The outside amenities are to us perfect : very calm and relaxing, great garden with tons of flowers, and with amazing views of the ocean and Cabo Girao. Cabo Girao is a spectacle each morning, evening and even throughout the day. And you can eat of swim with this in front of you. Eating options are OK, good buffet and several restaurants in the place. And the general location if quite perfect, with access to a great neighborhood, calm and secure. One of our best hotel experiences in years.
Two times at the same place in July, 2 years in a row. A fantastic experience each time, and that’s a performance. Very stable and experienced crew, nice people who care. Nice rooms, and you should definitely give a try to the front facing suites if you can. The views and the calm are amazing. The outside amenities are to us perfect : very calm and relaxing, great garden with tons of flowers, and with amazing views of the ocean and Cabo Girao. Cabo Girao is a spectacle each morning, evening and even throughout the day. And you can eat of swim with this in front of you. Eating options are OK, good buffet and several restaurants in the place. And the general location if quite perfect, with access to a great neighborhood, calm and secure. One of our best hotel experiences in years.
8
Alison Wai Yee
6 de dez. de 2023
·
Hospedou-se por 6 noites
The buffet selections were good for breakfast and dinner. Enjoyed the pool area and nice walk along the promenade. However as most guests mentioned the hotel needs updating.
The buffet selections were good for breakfast and dinner. Enjoyed the pool area and nice walk along the promenade. However as most guests mentioned the hotel needs updating.
8
Simon
21 de ago. de 2024
·
Hospedou-se por 7 noites
Outside areas are lovely - the building could do with some work.
Outside areas are lovely - the building could do with some work.
10
Julien
1 de dez. de 2024
·
Hospedou-se por 8 noites
Cet hôtel a une très belle vue sur l'océan. Il y a un restaurant buffet pour le soir ou la possibilité de réserver un des 3 restaurants thématiques (inclus dans le prix). Les boissons sont en supplément. Le parking souterrain est à 10 euros la nuit. L'hôtel n'est pas trop loin du centre-ville et il y a une promenade piétonne devant.
Cet hôtel a une très belle vue sur l'océan. Il y a un restaurant buffet pour le soir ou la possibilité de réserver un des 3 restaurants thématiques (inclus dans le prix). Les boissons sont en supplément. Le parking souterrain est à 10 euros la nuit. L'hôtel n'est pas trop loin du centre-ville et il y a une promenade piétonne devant.
10
Claire
12 de ago. de 2024
·
Hospedou-se por 10 noites
Very comfortable and clean. Lovely seawater pool.
Very comfortable and clean. Lovely seawater pool.
8
Abhirama
4 de jan. de 2024
·
Hospedou-se por 4 noites
Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.
Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.
6
Nina
25 de set. de 2025
·
Hospedou-se por 7 noites
Das Personal war durchgehend freundlich! Das Essen entsprach nicht einem 5 Sterne Hotel. Die Liegen am Pool waren teilweise kaputt. Die Betten sind durchgelegen. Das Zimmer und das Bad sind angenehm groß. Der Balkon lädt zum verweilen ein.
Das Personal war durchgehend freundlich! Das Essen entsprach nicht einem 5 Sterne Hotel. Die Liegen am Pool waren teilweise kaputt. Die Betten sind durchgelegen. Das Zimmer und das Bad sind angenehm groß. Der Balkon lädt zum verweilen ein.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
As áreas públicas e os quartos são geralmente muito limpos, com muitos hóspedes elogiando a equipe de limpeza. Alguns relataram falhas, como limpeza não realizada, toalhas não trocadas ou detalhes do banheiro negligenciados.
Avaliações dos hóspedes relacionadas
8
Gillian
5 de out. de 2025
·
Hospedou-se por 10 noites
We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.
We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.
10
jean-marc
2 de nov. de 2025
·
Hospedou-se por 11 noites
Belle chambre très bien exposée. Malgré la climatisation un peu bruyante nous avons adoré notre séjour. Personnel très disponible et agréable. Piscines et spa nickel Repas buffet varié et de bonne qualité (quoique souvent trop salé à mon goût)
Belle chambre très bien exposée. Malgré la climatisation un peu bruyante nous avons adoré notre séjour. Personnel très disponible et agréable. Piscines et spa nickel Repas buffet varié et de bonne qualité (quoique souvent trop salé à mon goût)
4
Chiru
22 de nov. de 2024
·
Hospedou-se por 7 noites
Title: Disappointing Stay with Poor Service Our experience at Pestana Grand Hotel was disappointing from the very first day. We had a serious issue with noise in our room caused by the hotel’s flags flapping loudly in the wind. When we called reception to report it, we were told they couldn’t remove the flags. Additionally, one day our room was not cleaned. When we called reception to report this, we were told it was “impossible” and assured someone would come by with fresh towels. However, no one showed up, and I had to call reception again to get the issue resolved. For a hotel that markets itself as a high-quality establishment, these service failures were unacceptable. Unfortunately, the lack of responsiveness and poor handling of issues made our stay far less enjoyable than we had hoped.
Title: Disappointing Stay with Poor Service Our experience at Pestana Grand Hotel was disappointing from the very first day. We had a serious issue with noise in our room caused by the hotel’s flags flapping loudly in the wind. When we called reception to report it, we were told they couldn’t remove the flags. Additionally, one day our room was not cleaned. When we called reception to report this, we were told it was “impossible” and assured someone would come by with fresh towels. However, no one showed up, and I had to call reception again to get the issue resolved. For a hotel that markets itself as a high-quality establishment, these service failures were unacceptable. Unfortunately, the lack of responsiveness and poor handling of issues made our stay far less enjoyable than we had hoped.
6
Jeanette
20 de out. de 2024
·
Hospedou-se por 5 noites
Not a 5-star hotel. Staff bored of their work, and you can see and feel it. Sometimes arguing and are loud even when guests are around. Most guests elderly, this hotel is not for younger people. The food they serve at the restaurantes, except bits of the breakfast, are a joke. Its horrible! Ordered a risotto, but got a soup with hard rice. At breakfast, the chef making omelettes and eggs, only used one pan instead of making more omelettes at once? Saving money for the hotel? It made people stand in line for a long time. In bed plastic covers under the sheets, as you for children. Very uncomfortable. There are other things to use if you want to protect the madrasses. Bed linen old and washed down. Facilities nice, but to small for all guests. Rooms very plain and simple, not a luxury feeling. Bathroom, the walls in the shower, have they ever been cleaned? Got a new room after first night, because my room smelled of mould, proberbly from the wall behind the bed. Nice of the reception to change, thank you! The hotel, because of the facilities, is ranked as a 5-star, but its not in reality. Stayed earlier at Pestana Promenad, which is a 4-star ranked hotel, but in reality it is better than Pestana Grand. And the staff is realy nice and welcoming!
Not a 5-star hotel. Staff bored of their work, and you can see and feel it. Sometimes arguing and are loud even when guests are around. Most guests elderly, this hotel is not for younger people. The food they serve at the restaurantes, except bits of the breakfast, are a joke. Its horrible! Ordered a risotto, but got a soup with hard rice. At breakfast, the chef making omelettes and eggs, only used one pan instead of making more omelettes at once? Saving money for the hotel? It made people stand in line for a long time. In bed plastic covers under the sheets, as you for children. Very uncomfortable. There are other things to use if you want to protect the madrasses. Bed linen old and washed down. Facilities nice, but to small for all guests. Rooms very plain and simple, not a luxury feeling. Bathroom, the walls in the shower, have they ever been cleaned? Got a new room after first night, because my room smelled of mould, proberbly from the wall behind the bed. Nice of the reception to change, thank you! The hotel, because of the facilities, is ranked as a 5-star, but its not in reality. Stayed earlier at Pestana Promenad, which is a 4-star ranked hotel, but in reality it is better than Pestana Grand. And the staff is realy nice and welcoming!
10
Joseph
28 de mai. de 2025
·
Hospedou-se por 7 noites
The property was very clean and all decor was like knew.The staff were excellent and very helpful. The room was cleaned every day and the furniture was like knew.There was always plenty to eat and would suit all tastes. We had an excellent holiday with no downsides.
The property was very clean and all decor was like knew.The staff were excellent and very helpful. The room was cleaned every day and the furniture was like knew.There was always plenty to eat and would suit all tastes. We had an excellent holiday with no downsides.
8
André
22 de abr. de 2024
·
Hospedou-se por 3 noites
Etablissement où le personnel est serviable et respectueux du client. Propreté exemplaire. Un bémol. lors de l'arrivée le personnel s'adresse à vous en anglais alors qu'il connait votre origine. De nos jours il est si facile d'utiliser un traducteur ! Pas d'enregistrement de la carte bancaire, ce qui a entrainé de nombreuses difficultés lors des consommations. Dommage
Etablissement où le personnel est serviable et respectueux du client. Propreté exemplaire. Un bémol. lors de l'arrivée le personnel s'adresse à vous en anglais alors qu'il connait votre origine. De nos jours il est si facile d'utiliser un traducteur ! Pas d'enregistrement de la carte bancaire, ce qui a entrainé de nombreuses difficultés lors des consommations. Dommage
10
Justin
8 de set. de 2023
·
Hospedou-se por 10 noites
Goede service, mooie grote kamers, netjes en schoon. Hotel is ook een goede uitvalsbasis voor de rest van het eiland. Het eten in de restaurants is erg goed (wel van tevoren reserveren), het standaard buffet vonden we wat te massaal. Enige aanmerking zou zijn dat het al een wat ouder hotel is, maar onze kamer was daar niets van te merken
Goede service, mooie grote kamers, netjes en schoon. Hotel is ook een goede uitvalsbasis voor de rest van het eiland. Het eten in de restaurants is erg goed (wel van tevoren reserveren), het standaard buffet vonden we wat te massaal. Enige aanmerking zou zijn dat het al een wat ouder hotel is, maar onze kamer was daar niets van te merken
10
Claire
12 de ago. de 2024
·
Hospedou-se por 10 noites
Very comfortable and clean. Lovely seawater pool.
Very comfortable and clean. Lovely seawater pool.
4
Joelle
4 de jun. de 2023
·
Hospedou-se por 9 noites
Dans l’ensemble des prestations décevantes. La chambre est spacieuse, beaucoup de rangements et un balcon très agréable avec vue mer. Mais obligée de demander que le ménage soit fait de façon «\xa0normale\xa0» et se rendre compte que c’est fait de façon superficielle. Les installations sont un peu démodées mais bien entretenues. La situation au bord de la mer avec accès à la promenade du Lido est impeccable. Mais le vrai problème concerne la demi-pension. Le petit déjeuner est quelconque, des produits industriels sans goût. Le dîner sous forme de buffet est comparable à une cantine triste, les propositions sont standardisées pour une clientèle internationale. Peu de cuisine locale. Et l’impression de plats sans âmes et dépourvus d’assaisonnement. Nous avons après 3 jours renoncé à la demi pension déjà payée pour prendre PDJ et repas à l’extérieur. Notre absence durant plus de la moitié du séjour est passée inaperçue. Au moment du checkout aucune question, pas de feed-back. L’impression d’avoir été invisibles.
Dans l’ensemble des prestations décevantes. La chambre est spacieuse, beaucoup de rangements et un balcon très agréable avec vue mer. Mais obligée de demander que le ménage soit fait de façon «\xa0normale\xa0» et se rendre compte que c’est fait de façon superficielle. Les installations sont un peu démodées mais bien entretenues. La situation au bord de la mer avec accès à la promenade du Lido est impeccable. Mais le vrai problème concerne la demi-pension. Le petit déjeuner est quelconque, des produits industriels sans goût. Le dîner sous forme de buffet est comparable à une cantine triste, les propositions sont standardisées pour une clientèle internationale. Peu de cuisine locale. Et l’impression de plats sans âmes et dépourvus d’assaisonnement. Nous avons après 3 jours renoncé à la demi pension déjà payée pour prendre PDJ et repas à l’extérieur. Notre absence durant plus de la moitié du séjour est passée inaperçue. Au moment du checkout aucune question, pas de feed-back. L’impression d’avoir été invisibles.
6
Hachila KURUKULASOORIYA
13 de ago. de 2025
·
Hospedou-se por 7 noites
L’emplacement est idéal et l’endroit très calme. Le personnel est professionnel et accueillant. Dans l’ensemble, l’hôtel est agréable, mais nous ne pensons pas qu’il mérite pleinement ses 5 étoiles. Lors des douches, la température de l’eau variait brusquement entre très chaud et très froid. Par ailleurs, les serviettes n’étaient pas toujours changées, et la nourriture, correcte, manquait parfois de saveur. Malgré cela, nous avons adoré notre séjour à Madère ; simplement, nous estimons que l’hôtel ne correspond pas tout à fait au standing attendu d’un établissement 5 étoiles
L’emplacement est idéal et l’endroit très calme. Le personnel est professionnel et accueillant. Dans l’ensemble, l’hôtel est agréable, mais nous ne pensons pas qu’il mérite pleinement ses 5 étoiles. Lors des douches, la température de l’eau variait brusquement entre très chaud et très froid. Par ailleurs, les serviettes n’étaient pas toujours changées, et la nourriture, correcte, manquait parfois de saveur. Malgré cela, nous avons adoré notre séjour à Madère ; simplement, nous estimons que l’hôtel ne correspond pas tout à fait au standing attendu d’un établissement 5 étoiles
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são espaçosos, com varandas grandes e muitas vistas para o mar. Alguns hóspedes mencionam ar condicionado barulhento, colchões macios ou desgastados e protetores de plástico, móveis antigos e ruído ocasional de quartos vizinhos.
Avaliações dos hóspedes relacionadas
8
Joanne
28 de mar. de 2023
·
Hospedou-se por 7 noites
We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.
We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.
4
Hans Dieter
25 de mai. de 2024
·
Hospedou-se por 6 noites
Das Hotel an sich liegt ruhig, jedoch ist die Schallisolierung in dem Hotel sehr schlecht. Ich konnte jeden Schritt der Gäste über meinem Zimmer hören, wie auch auf dem Flur vor dem Zimmer. Die Buffets, sowohl Frühstück alsauch Dinner waren in ihrer Qualität überschaubar. Bspw. gibt es Saft aus Instandpulver, das Rührei war ebenfalls aus Pulver hergestellt.Es gab keine allzu große Abwechslung. Das Fleisch war so zäh, dass es fast ungenießbar war. Beim Dinner dauerte es sehr lange, bis die Getränkebestellung aufgenommen wurde, ich war mehrfach mit der Vorspeise schon fast fertig. Der Mitarbeiter dem ich dies freundlich mitteilte, wurde unverschämt. Einem Hotel mit diesem Anspruch (5 Sterne) kann eine solche schlechte Leistung nicht erbringen und verdient auch keine 5 Sterne.
Das Hotel an sich liegt ruhig, jedoch ist die Schallisolierung in dem Hotel sehr schlecht. Ich konnte jeden Schritt der Gäste über meinem Zimmer hören, wie auch auf dem Flur vor dem Zimmer. Die Buffets, sowohl Frühstück alsauch Dinner waren in ihrer Qualität überschaubar. Bspw. gibt es Saft aus Instandpulver, das Rührei war ebenfalls aus Pulver hergestellt.Es gab keine allzu große Abwechslung. Das Fleisch war so zäh, dass es fast ungenießbar war. Beim Dinner dauerte es sehr lange, bis die Getränkebestellung aufgenommen wurde, ich war mehrfach mit der Vorspeise schon fast fertig. Der Mitarbeiter dem ich dies freundlich mitteilte, wurde unverschämt. Einem Hotel mit diesem Anspruch (5 Sterne) kann eine solche schlechte Leistung nicht erbringen und verdient auch keine 5 Sterne.
8
Gillian
5 de out. de 2025
·
Hospedou-se por 10 noites
We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.
We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.
10
jean-marc
2 de nov. de 2025
·
Hospedou-se por 11 noites
Belle chambre très bien exposée. Malgré la climatisation un peu bruyante nous avons adoré notre séjour. Personnel très disponible et agréable. Piscines et spa nickel Repas buffet varié et de bonne qualité (quoique souvent trop salé à mon goût)
Belle chambre très bien exposée. Malgré la climatisation un peu bruyante nous avons adoré notre séjour. Personnel très disponible et agréable. Piscines et spa nickel Repas buffet varié et de bonne qualité (quoique souvent trop salé à mon goût)
8
Michel
29 de fev. de 2024
·
Hospedou-se por 7 noites
Situation magnifique et chambre impeccable (vaste balcon, chambre de grande surface, salle de bains parfaite) literie de qualité Personnel très gentil et disponible. Seul bémol: la qualité des repas, indigne d'un 5 étoiles (buffets copieux mais aliments très basiques)
Situation magnifique et chambre impeccable (vaste balcon, chambre de grande surface, salle de bains parfaite) literie de qualité Personnel très gentil et disponible. Seul bémol: la qualité des repas, indigne d'un 5 étoiles (buffets copieux mais aliments très basiques)
4
Omer
23 de nov. de 2025
·
Hospedou-se por 3 noites
The hotel is very old fasion. The food in both breakfast and dinner was very dissapointing - not wjat would you expect from a 5 stars hotel. The air conditionin the room was noisy. Check-oit took a lot of time. The staff in the reception was not so kind.
The hotel is very old fasion. The food in both breakfast and dinner was very dissapointing - not wjat would you expect from a 5 stars hotel. The air conditionin the room was noisy. Check-oit took a lot of time. The staff in the reception was not so kind.
6
Jeanette
20 de out. de 2024
·
Hospedou-se por 5 noites
Not a 5-star hotel. Staff bored of their work, and you can see and feel it. Sometimes arguing and are loud even when guests are around. Most guests elderly, this hotel is not for younger people. The food they serve at the restaurantes, except bits of the breakfast, are a joke. Its horrible! Ordered a risotto, but got a soup with hard rice. At breakfast, the chef making omelettes and eggs, only used one pan instead of making more omelettes at once? Saving money for the hotel? It made people stand in line for a long time. In bed plastic covers under the sheets, as you for children. Very uncomfortable. There are other things to use if you want to protect the madrasses. Bed linen old and washed down. Facilities nice, but to small for all guests. Rooms very plain and simple, not a luxury feeling. Bathroom, the walls in the shower, have they ever been cleaned? Got a new room after first night, because my room smelled of mould, proberbly from the wall behind the bed. Nice of the reception to change, thank you! The hotel, because of the facilities, is ranked as a 5-star, but its not in reality. Stayed earlier at Pestana Promenad, which is a 4-star ranked hotel, but in reality it is better than Pestana Grand. And the staff is realy nice and welcoming!
Not a 5-star hotel. Staff bored of their work, and you can see and feel it. Sometimes arguing and are loud even when guests are around. Most guests elderly, this hotel is not for younger people. The food they serve at the restaurantes, except bits of the breakfast, are a joke. Its horrible! Ordered a risotto, but got a soup with hard rice. At breakfast, the chef making omelettes and eggs, only used one pan instead of making more omelettes at once? Saving money for the hotel? It made people stand in line for a long time. In bed plastic covers under the sheets, as you for children. Very uncomfortable. There are other things to use if you want to protect the madrasses. Bed linen old and washed down. Facilities nice, but to small for all guests. Rooms very plain and simple, not a luxury feeling. Bathroom, the walls in the shower, have they ever been cleaned? Got a new room after first night, because my room smelled of mould, proberbly from the wall behind the bed. Nice of the reception to change, thank you! The hotel, because of the facilities, is ranked as a 5-star, but its not in reality. Stayed earlier at Pestana Promenad, which is a 4-star ranked hotel, but in reality it is better than Pestana Grand. And the staff is realy nice and welcoming!
8
Abhirama
4 de jan. de 2024
·
Hospedou-se por 4 noites
Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.
Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.
10
Stephen
8 de mai. de 2023
·
Hospedou-se por 11 noites
Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished. Overall would highly recommend if you are happy to walk or bus to Funchal when needed.
Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished. Overall would highly recommend if you are happy to walk or bus to Funchal when needed.
6
Nina
25 de set. de 2025
·
Hospedou-se por 7 noites
Das Personal war durchgehend freundlich! Das Essen entsprach nicht einem 5 Sterne Hotel. Die Liegen am Pool waren teilweise kaputt. Die Betten sind durchgelegen. Das Zimmer und das Bad sind angenehm groß. Der Balkon lädt zum verweilen ein.
Das Personal war durchgehend freundlich! Das Essen entsprach nicht einem 5 Sterne Hotel. Die Liegen am Pool waren teilweise kaputt. Die Betten sind durchgelegen. Das Zimmer und das Bad sind angenehm groß. Der Balkon lädt zum verweilen ein.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como acolhedora e prestativa, auxiliando no planejamento e resolvendo problemas. No entanto, alguns tiveram problemas com check-out ou respostas lentas, interações pouco amigáveis e comunicação inadequada sobre cobranças extras no jantar.
Avaliações dos hóspedes relacionadas
8
Joanne
28 de mar. de 2023
·
Hospedou-se por 7 noites
We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.
We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.
10
Lisa
22 de jul. de 2023
·
Hospedou-se por 4 noites
They will take good care of you!! Any problem you have they are there to fix. Very caring staff and great option. I would stay there again for sure!!
They will take good care of you!! Any problem you have they are there to fix. Very caring staff and great option. I would stay there again for sure!!
8
Rohini
31 de dez. de 2022
·
Hospedou-se por 19.352 noites
Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.
Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.
10
Karen
24 de set. de 2023
·
Hospedou-se por 7 noites
Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel. The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.
Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel. The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.
4
Omer
23 de nov. de 2025
·
Hospedou-se por 3 noites
The hotel is very old fasion. The food in both breakfast and dinner was very dissapointing - not wjat would you expect from a 5 stars hotel. The air conditionin the room was noisy. Check-oit took a lot of time. The staff in the reception was not so kind.
The hotel is very old fasion. The food in both breakfast and dinner was very dissapointing - not wjat would you expect from a 5 stars hotel. The air conditionin the room was noisy. Check-oit took a lot of time. The staff in the reception was not so kind.
4
Chiru
22 de nov. de 2024
·
Hospedou-se por 7 noites
Title: Disappointing Stay with Poor Service Our experience at Pestana Grand Hotel was disappointing from the very first day. We had a serious issue with noise in our room caused by the hotel’s flags flapping loudly in the wind. When we called reception to report it, we were told they couldn’t remove the flags. Additionally, one day our room was not cleaned. When we called reception to report this, we were told it was “impossible” and assured someone would come by with fresh towels. However, no one showed up, and I had to call reception again to get the issue resolved. For a hotel that markets itself as a high-quality establishment, these service failures were unacceptable. Unfortunately, the lack of responsiveness and poor handling of issues made our stay far less enjoyable than we had hoped.
Title: Disappointing Stay with Poor Service Our experience at Pestana Grand Hotel was disappointing from the very first day. We had a serious issue with noise in our room caused by the hotel’s flags flapping loudly in the wind. When we called reception to report it, we were told they couldn’t remove the flags. Additionally, one day our room was not cleaned. When we called reception to report this, we were told it was “impossible” and assured someone would come by with fresh towels. However, no one showed up, and I had to call reception again to get the issue resolved. For a hotel that markets itself as a high-quality establishment, these service failures were unacceptable. Unfortunately, the lack of responsiveness and poor handling of issues made our stay far less enjoyable than we had hoped.
6
Jeanette
20 de out. de 2024
·
Hospedou-se por 5 noites
Not a 5-star hotel. Staff bored of their work, and you can see and feel it. Sometimes arguing and are loud even when guests are around. Most guests elderly, this hotel is not for younger people. The food they serve at the restaurantes, except bits of the breakfast, are a joke. Its horrible! Ordered a risotto, but got a soup with hard rice. At breakfast, the chef making omelettes and eggs, only used one pan instead of making more omelettes at once? Saving money for the hotel? It made people stand in line for a long time. In bed plastic covers under the sheets, as you for children. Very uncomfortable. There are other things to use if you want to protect the madrasses. Bed linen old and washed down. Facilities nice, but to small for all guests. Rooms very plain and simple, not a luxury feeling. Bathroom, the walls in the shower, have they ever been cleaned? Got a new room after first night, because my room smelled of mould, proberbly from the wall behind the bed. Nice of the reception to change, thank you! The hotel, because of the facilities, is ranked as a 5-star, but its not in reality. Stayed earlier at Pestana Promenad, which is a 4-star ranked hotel, but in reality it is better than Pestana Grand. And the staff is realy nice and welcoming!
Not a 5-star hotel. Staff bored of their work, and you can see and feel it. Sometimes arguing and are loud even when guests are around. Most guests elderly, this hotel is not for younger people. The food they serve at the restaurantes, except bits of the breakfast, are a joke. Its horrible! Ordered a risotto, but got a soup with hard rice. At breakfast, the chef making omelettes and eggs, only used one pan instead of making more omelettes at once? Saving money for the hotel? It made people stand in line for a long time. In bed plastic covers under the sheets, as you for children. Very uncomfortable. There are other things to use if you want to protect the madrasses. Bed linen old and washed down. Facilities nice, but to small for all guests. Rooms very plain and simple, not a luxury feeling. Bathroom, the walls in the shower, have they ever been cleaned? Got a new room after first night, because my room smelled of mould, proberbly from the wall behind the bed. Nice of the reception to change, thank you! The hotel, because of the facilities, is ranked as a 5-star, but its not in reality. Stayed earlier at Pestana Promenad, which is a 4-star ranked hotel, but in reality it is better than Pestana Grand. And the staff is realy nice and welcoming!
8
André
22 de abr. de 2024
·
Hospedou-se por 3 noites
Etablissement où le personnel est serviable et respectueux du client. Propreté exemplaire. Un bémol. lors de l'arrivée le personnel s'adresse à vous en anglais alors qu'il connait votre origine. De nos jours il est si facile d'utiliser un traducteur ! Pas d'enregistrement de la carte bancaire, ce qui a entrainé de nombreuses difficultés lors des consommations. Dommage
Etablissement où le personnel est serviable et respectueux du client. Propreté exemplaire. Un bémol. lors de l'arrivée le personnel s'adresse à vous en anglais alors qu'il connait votre origine. De nos jours il est si facile d'utiliser un traducteur ! Pas d'enregistrement de la carte bancaire, ce qui a entrainé de nombreuses difficultés lors des consommations. Dommage
8
Abhirama
4 de jan. de 2024
·
Hospedou-se por 4 noites
Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.
Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.
8
NALINI
30 de set. de 2025
·
Hospedou-se por 5 noites
We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!
We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização tranquila à beira do calçadão com vista para o oceano, além de fácil acesso a ônibus e uma longa, mas viável, caminhada até o Funchal e comodidades próximas. Não é central.
Avaliações dos hóspedes relacionadas
10
Ann Valerie
16 de abr. de 2023
·
Hospedou-se por 7 noites
Excellent location with everything you would need
Excellent location with everything you would need
8
Rohini
31 de dez. de 2022
·
Hospedou-se por 19.352 noites
Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.
Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.
8
Gillian
5 de out. de 2025
·
Hospedou-se por 10 noites
We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.
We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.
10
Karen
24 de set. de 2023
·
Hospedou-se por 7 noites
Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel. The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.
Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel. The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.
8
Igor
4 de fev. de 2025
·
Hospedou-se por 3 noites
paisagem inesquecivel, localização fabulosa.
paisagem inesquecivel, localização fabulosa.
10
Julien
1 de dez. de 2024
·
Hospedou-se por 8 noites
Cet hôtel a une très belle vue sur l'océan. Il y a un restaurant buffet pour le soir ou la possibilité de réserver un des 3 restaurants thématiques (inclus dans le prix). Les boissons sont en supplément. Le parking souterrain est à 10 euros la nuit. L'hôtel n'est pas trop loin du centre-ville et il y a une promenade piétonne devant.
Cet hôtel a une très belle vue sur l'océan. Il y a un restaurant buffet pour le soir ou la possibilité de réserver un des 3 restaurants thématiques (inclus dans le prix). Les boissons sont en supplément. Le parking souterrain est à 10 euros la nuit. L'hôtel n'est pas trop loin du centre-ville et il y a une promenade piétonne devant.
10
Robert
18 de mar. de 2023
·
Hospedou-se por 7 noites
Madeira's a great spot to vacation and we thoroughly recommend the Pestana Grand Ocean Resort. It's in a quiet location - about 25 mins drive from the airport, so no flight noise and far enough away from the cruise ship dock to be impacted by their daily arrival - but still convenient for Funchal via bus or walking along the promenade. The staff were great and very friendly/helpful, the room we booked had a fine ocean view and was spotless. We'd certainly stay there again.
Madeira's a great spot to vacation and we thoroughly recommend the Pestana Grand Ocean Resort. It's in a quiet location - about 25 mins drive from the airport, so no flight noise and far enough away from the cruise ship dock to be impacted by their daily arrival - but still convenient for Funchal via bus or walking along the promenade. The staff were great and very friendly/helpful, the room we booked had a fine ocean view and was spotless. We'd certainly stay there again.
8
Abhirama
4 de jan. de 2024
·
Hospedou-se por 4 noites
Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.
Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.
10
Stephen
8 de mai. de 2023
·
Hospedou-se por 11 noites
Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished. Overall would highly recommend if you are happy to walk or bus to Funchal when needed.
Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished. Overall would highly recommend if you are happy to walk or bus to Funchal when needed.
10
FREDERIC
20 de fev. de 2024
·
Hospedou-se por 10 noites
Tres bien situé près de funchal avec transports en commun la promenade accessible par portillon la demi pension très bien variée et goûteuse. Petit déjeuner tre
Tres bien situé près de funchal avec transports en commun la promenade accessible par portillon la demi pension très bien variée et goûteuse. Petit déjeuner tre
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
Os buffets recebem feedback misto – frequentemente fartos, mas sem graça ou abaixo das expectativas de cinco estrelas – enquanto os restaurantes temáticos são geralmente melhores. O café da manhã varia de bom a médio, e alguns hóspedes não gostaram de pagar pela água no jantar.
Avaliações dos hóspedes relacionadas
8
Joanne
28 de mar. de 2023
·
Hospedou-se por 7 noites
We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.
We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.
8
Gillian
5 de out. de 2025
·
Hospedou-se por 10 noites
We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.
We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.
10
jean-marc
2 de nov. de 2025
·
Hospedou-se por 11 noites
Belle chambre très bien exposée. Malgré la climatisation un peu bruyante nous avons adoré notre séjour. Personnel très disponible et agréable. Piscines et spa nickel Repas buffet varié et de bonne qualité (quoique souvent trop salé à mon goût)
Belle chambre très bien exposée. Malgré la climatisation un peu bruyante nous avons adoré notre séjour. Personnel très disponible et agréable. Piscines et spa nickel Repas buffet varié et de bonne qualité (quoique souvent trop salé à mon goût)
8
Michel
29 de fev. de 2024
·
Hospedou-se por 7 noites
Situation magnifique et chambre impeccable (vaste balcon, chambre de grande surface, salle de bains parfaite) literie de qualité Personnel très gentil et disponible. Seul bémol: la qualité des repas, indigne d'un 5 étoiles (buffets copieux mais aliments très basiques)
Situation magnifique et chambre impeccable (vaste balcon, chambre de grande surface, salle de bains parfaite) literie de qualité Personnel très gentil et disponible. Seul bémol: la qualité des repas, indigne d'un 5 étoiles (buffets copieux mais aliments très basiques)
4
Omer
23 de nov. de 2025
·
Hospedou-se por 3 noites
The hotel is very old fasion. The food in both breakfast and dinner was very dissapointing - not wjat would you expect from a 5 stars hotel. The air conditionin the room was noisy. Check-oit took a lot of time. The staff in the reception was not so kind.
The hotel is very old fasion. The food in both breakfast and dinner was very dissapointing - not wjat would you expect from a 5 stars hotel. The air conditionin the room was noisy. Check-oit took a lot of time. The staff in the reception was not so kind.
10
Diane
18 de mai. de 2023
·
Hospedou-se por 2 noites
Breakfast good. Evening dinner ok if you eat in one of the themed restaurants otherwise eat out.
Breakfast good. Evening dinner ok if you eat in one of the themed restaurants otherwise eat out.
10
Justin
8 de set. de 2023
·
Hospedou-se por 10 noites
Goede service, mooie grote kamers, netjes en schoon. Hotel is ook een goede uitvalsbasis voor de rest van het eiland. Het eten in de restaurants is erg goed (wel van tevoren reserveren), het standaard buffet vonden we wat te massaal. Enige aanmerking zou zijn dat het al een wat ouder hotel is, maar onze kamer was daar niets van te merken
Goede service, mooie grote kamers, netjes en schoon. Hotel is ook een goede uitvalsbasis voor de rest van het eiland. Het eten in de restaurants is erg goed (wel van tevoren reserveren), het standaard buffet vonden we wat te massaal. Enige aanmerking zou zijn dat het al een wat ouder hotel is, maar onze kamer was daar niets van te merken
4
Denis
25 de ago. de 2025
·
Hospedou-se por 7 noites
Les serveurs qui nous "courent après" pour nous facturer une bouteille d'eau à 4,99 euros n'est pas digne d'un hôtel 5 étoiles : c'est de la mendicité ! Le Buffet très moyen aussi. Nous pensons que c'est du tout compris : pas du tout !
Les serveurs qui nous "courent après" pour nous facturer une bouteille d'eau à 4,99 euros n'est pas digne d'un hôtel 5 étoiles : c'est de la mendicité ! Le Buffet très moyen aussi. Nous pensons que c'est du tout compris : pas du tout !
6
Hachila KURUKULASOORIYA
13 de ago. de 2025
·
Hospedou-se por 7 noites
L’emplacement est idéal et l’endroit très calme. Le personnel est professionnel et accueillant. Dans l’ensemble, l’hôtel est agréable, mais nous ne pensons pas qu’il mérite pleinement ses 5 étoiles. Lors des douches, la température de l’eau variait brusquement entre très chaud et très froid. Par ailleurs, les serviettes n’étaient pas toujours changées, et la nourriture, correcte, manquait parfois de saveur. Malgré cela, nous avons adoré notre séjour à Madère ; simplement, nous estimons que l’hôtel ne correspond pas tout à fait au standing attendu d’un établissement 5 étoiles
L’emplacement est idéal et l’endroit très calme. Le personnel est professionnel et accueillant. Dans l’ensemble, l’hôtel est agréable, mais nous ne pensons pas qu’il mérite pleinement ses 5 étoiles. Lors des douches, la température de l’eau variait brusquement entre très chaud et très froid. Par ailleurs, les serviettes n’étaient pas toujours changées, et la nourriture, correcte, manquait parfois de saveur. Malgré cela, nous avons adoré notre séjour à Madère ; simplement, nous estimons que l’hôtel ne correspond pas tout à fait au standing attendu d’un établissement 5 étoiles
8
NALINI
30 de set. de 2025
·
Hospedou-se por 5 noites
We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!
We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
8
Igor
4 de fev. de 2025
·
Hospedou-se por 3 noites
paisagem inesquecivel, localização fabulosa.
paisagem inesquecivel, localização fabulosa.
10
gerardo
10 de jul. de 2024
·
Hospedou-se por 4 noites
Excelente
Excelente
2
Manuel
21 de set. de 2026
·
Hospedou-se por 1 noite
Expérience horrible, moisissure partout, pigeons qui mangent le buffet à l'intérieur, chambre indiquée vue mer avec en réalité un immeuble en face... Fuyez !
Expérience horrible, moisissure partout, pigeons qui mangent le buffet à l'intérieur, chambre indiquée vue mer avec en réalité un immeuble en face... Fuyez !
4
Frank
11 de ago. de 2026
·
Hospedou-se por 14 noites
Am Ende hat alles mit dem Service zu tun. Hier sind es mal viel zu viele Menschen beim Abendessen, die völlig unorganisiert herumlaufen und alle das Gleiche tun, dann ist es die Küche, die es eigentlich nie geschafft hat, eine Bestellung wie gewünscht auszuführen. Dazu ist die Qualität der Küche eher Kantinien-Niveau.
Am Ende hat alles mit dem Service zu tun. Hier sind es mal viel zu viele Menschen beim Abendessen, die völlig unorganisiert herumlaufen und alle das Gleiche tun, dann ist es die Küche, die es eigentlich nie geschafft hat, eine Bestellung wie gewünscht auszuführen. Dazu ist die Qualität der Küche eher Kantinien-Niveau.
4
Lana
1 de ago. de 2026
·
Hospedou-se por 9 noites
I went to this hotell for my honeymoon, so we were willing to pay extra for this special occasion. I was very dissatisfied from the beginning unfortunately. I don’t understand how they can call it 5 star hotell, everything is so dirty and outdated. Our bathroom was leaking every day and we told the staff but nothing was done, we got dirty towels and bedsheets several times. We had to ask for clean towels several times before they would give us. The food was not good, and the dirty utensils didn't make it any better. I must say most of the waiters were amazing at their job and they were the only reason we didn’t leave the hotell earlier. Outdoor area is good also. We normally don’t write reviews but this experience was not good at all.
I went to this hotell for my honeymoon, so we were willing to pay extra for this special occasion. I was very dissatisfied from the beginning unfortunately. I don’t understand how they can call it 5 star hotell, everything is so dirty and outdated. Our bathroom was leaking every day and we told the staff but nothing was done, we got dirty towels and bedsheets several times. We had to ask for clean towels several times before they would give us. The food was not good, and the dirty utensils didn't make it any better. I must say most of the waiters were amazing at their job and they were the only reason we didn’t leave the hotell earlier. Outdoor area is good also. We normally don’t write reviews but this experience was not good at all.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:30
Antes de 12:00
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Preços para próximas datas
novembro 2026
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|---|---|---|---|---|---|---|
dezembro 2026
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Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-11-06: NO DATA
- 2026-11-07: 214.21525390315247USD
- 2026-11-08: 209.84385627163695USD
- 2026-11-09: 200.13185603141784USD
- 2026-11-10: 248.69184022444153USD
- 2026-11-11: 216.52119128320314USD
- 2026-11-12: 249.09169999479676USD
- 2026-11-13: 196.79038219377136USD
- 2026-11-14: 201.7329108796692USD
- 2026-11-15: 197.2773913245392USD
- 2026-11-16: 201.73372726712037USD
- 2026-11-17: 201.34835837402343USD
- 2026-11-18: 201.73372726712037USD
- 2026-11-19: 201.80366445877075USD
- 2026-11-20: 201.80366445877075USD
- 2026-11-21: 201.43810996943665USD
- 2026-11-22: 201.80366445877075USD
- 2026-11-23: 201.73372726712037USD
- 2026-11-24: 201.8336496895294USD
- 2026-11-25: 201.80366445877075USD
- 2026-11-26: 199.83528628170777USD
- 2026-11-27: 201.8336496895294USD
- 2026-11-28: 201.8336496895294USD
- 2026-11-29: 201.80366445877075USD
- 2026-11-30: 201.7329108796692USD
- 2026-12-01: 201.80366445877075USD
- 2026-12-02: 201.80366445877075USD
- 2026-12-03: 201.73372726712037USD
- 2026-12-04: 201.80366445877075USD
- 2026-12-05: 201.73372726712037USD
- 2026-12-06: 201.80366445877075USD
- 2026-12-07: 201.73372726712037USD
- 2026-12-08: 200.04462163064576USD
- 2026-12-09: 201.80366445877075USD
- 2026-12-10: 201.8336496895294USD
- 2026-12-11: 201.8336496895294USD
- 2026-12-12: 201.7696993391876USD
- 2026-12-13: 201.73372726712037USD
- 2026-12-14: 201.73372726712037USD
- 2026-12-15: 201.60233991169738USD
- 2026-12-16: 201.73372726712037USD
- 2026-12-17: 201.8336496895294USD
- 2026-12-18: 201.73372726712037USD
- 2026-12-19: 201.73372726712037USD
- 2026-12-20: 201.73372726712037USD
- 2026-12-21: 201.73372726712037USD
- 2026-12-22: 201.73372726712037USD
- 2026-12-23: 201.80366445877075USD
- 2026-12-24: 429.41047889300535USD
- 2026-12-25: 219.0094892101593USD
- 2026-12-26: 219.08942714808654USD
- 2026-12-27: 219.08942714808654USD
- 2026-12-28: 221.19767970845032USD
- 2026-12-29: 438.1288845809326USD
- 2026-12-30: 438.1288845809326USD
- 2026-12-31: 818.6352379541015USD
- 2027-01-01: 433.5626594858093USD
- 2027-01-02: 433.71253461538697USD
- 2027-01-03: 199.73968390956117USD
- 2027-01-04: 201.73372726712037USD
- 2027-01-05: 201.73372726712037USD
- 2027-01-06: 201.79155471157836USD
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O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
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Dados da empresa
Número de registro da propriedade 3975
- Taxa para estacionamento coberto sem manobrista: EUR 15 por dia
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Balcão de turismo
Serviços
Centro de negócios
Balcão de turismo
Lavagem a seco
Serviços domésticos
Instalações para jantares/Eventos
Serviço de câmbio
Aluguel de bicicletas
Lavanderia self-service
24-Hour Front Desk
Atividades
Piscina
Jardim
Parque infantil
Caminhada
Piscina para crianças
Piscina interna
Piscina externa
Pool (Indoor)
Mobiliário de área externa
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Sauna
Banheira/Jacuzzi
Massagem
Spa e centro de bem-estar
Cabeleireiro/Salão de beleza
Clube para crianças
Café da manhã no quarto
Sala para família
Beach Sun Loungers
Wheelchair Accessible (Limited)
Estacionamento
Estacionamento
Parking (Limited)
Parking Onsite
Internet
Wi-fi grátis