Holiday Inn Anderson by IHG

It was clean and we had a great time. People there were very friendly. They are going through renovation so during the day was noisy but it was pretty quiet at night.

The hotel was renovating and I was not notified until after my cancellation date! Also the renovation crew blocked the exit to the handicap parking spaces and also about four accessible spaces creating an issue with my niece’s mobility! The equipment was left outside our window during my entire stay creating EHS! The staff was nice but I think these issues should be addressed for future clients! I took photos and will forward if necessary! I did bring all of my concerns to the staff!

This place is gorgeous! It was upgraded and didn't even need it. It has modern furniture and fixtures. There's a bar and food on-site. It's a great location for food and shopping.

I love this place, I've stayed twice. Ashlynn at the front and Kim at the bar have made me a VERY dedicated customer!

Very clean.. Rooms are updated. Friendly staff. They have breakfast but it's not free. Cost $10.00 They also have a bar 👍

A note referred to the property as being recently renovated. It appeared to be new. Due to recent surgery, I had been instructed to do frequent walking. The gym was equipped with treadmills which I made use of a couple of times. Very convenient.

Great hotel, very good rooms! The main entrance is closed, they are under renovation. Staff is wonderful.

If you want to fall asleep in an active construction zone, then boy have I got a place for you. Planned to sleep in a bit, but this hotel has other plans for me. Called to see if anything could be done about the construction that started up at 8 AM and the hotel staff was of no help; dismissive and condescending, even. Was told the construction was “a necessary evil,” so by their own admission, this hotel is evil and has no problem with what they are subjecting their guests to. I wonder what else they’re okay with putting people through…bedbugs? It wouldn’t surprise me and I wouldn’t put it past them. Oh well, at least they were charging $12 for breakfast. If you enjoy wasting money and having a bad time, then definitely consider checking this place out.

Overall I would stay here again, the first room we had there was a large hair ball in the bathroom. The bathroom itself was gross. The second room was better, but again the bathroom was outdated and dirty. For a Holiday Inn this shouldn't be. The room itself, bed etc.. was fine. Sheets were clean, bed was comfy. I used the gym while I was there, nice equipment, clean. Had a burger from the restaurant, it was too rare and not warm but I was tired, ate it anyway. There are a lot of other food options in the area, would probably opt to eat elsewhere.

Great hotel, rooms are clean and very nice. BUT, they are remodeling the main entrance, kitchen.

The conditions at this hotel would be fine if it were a discount hotel chain, but the fact that it is a Holiday Inn means that their expectations should be higher. When I reserved my room, I got an email highlighting how the hotel was newly renovated, yay! But let me assure you, these renovations were purely cosmetic. Already the bathroom and carpet were dirty. There was a dead cockroach in the corner of our room and another dead bug on the comforter. The room was musty. The WiFi code given by the front desk didn’t work. The walls are paper thin, we could hear neighbor’s tvs and alarms going off at 4am. The ice machine didn’t work. Etc… like I said, for a discount hotel, I can deal with these issues but for a full price hotel, no way. You’re better off going somewhere else.

Hotel location and area is fine. The issue was the bathroom was not cleaned prior to checkin and no toilet paper. We checked in at 9pm so no excuses.

The first room that was assigned to me was not clean. There was hair on the wall of the shower, a used Q-Tip in the waste can, and the furniture was dusty. Ryan at the front desk apologized and reassigned me to another room on a different floor. I stayed for four nights, and the room was never cleaned except for the removal of trash from the waste can, leaving the liner for me to open and place in the waste can, and a roll of toilet paper was replaced with the wrapper left on.

There were cigarettes butts in the room we ask for the room to be clean we got back to the room late went right to sleep woke up seen blood on the sheets and comforter

What didn't I like was the housekeeping for the first floors wasn't CLEANED???? Hallways was full of old particles on the carpet from the beginning to the end of first floor I booked room 110 the front entrance coming in the room floors hadn't been SANATIZED OR CLEANED??? Bathroom hadn't been CLEANED SANATIZED ARE MOPPED TUB AND SHOWER WAS DIGUSTED???? I Traveled front Atlanta GA hadn't been in the room more than an hour had to CHECK BACK OUT???? One night was going to be $143.00 plus tax Really. Hoyse keeper's needs to be FIRED IMMEDIATELY????

Easy check in. Everything was nicely updated with the exception of the bathroom shower, just didn’t look clean to me. And the floor in the bathroom was gross and sticky, could benefit from a good mopping. We also had ladybugs all over the room. Also, we have stayed in Holiday Inns before and the breakfast was always included, so we were a little surprised they were charging $15/person for that same buffet breakfast that is included everywhere else.

The room was warm even with the AC at the lowest setting and the TV did not have any streaming options. The screen mirroring didn’t work either. Plus I think there was a giant booger on the wall…

I booked this room to stay overnight while traveling 21 hours with my kids and father, when I walked in the front door the guy older gentleman at the front desk didn’t even ask me for an id or card for the room just handed me keys and when I went in the room and pulled the blankets back the beds were still dirty with hair in the bed, when notifying the front desk they didn’t move our room just tried to offer us breakfast. They need help

Found hairs in the shower when I arrived and dirty tissue on the floor behind the chair. Also had an encounter with two cockroaches. Ordered room service and guy delivered it while talking on his phone, forgot silverware and had to go back and get it.

Overall I would stay here again, the first room we had there was a large hair ball in the bathroom. The bathroom itself was gross. The second room was better, but again the bathroom was outdated and dirty. For a Holiday Inn this shouldn't be. The room itself, bed etc.. was fine. Sheets were clean, bed was comfy. I used the gym while I was there, nice equipment, clean. Had a burger from the restaurant, it was too rare and not warm but I was tired, ate it anyway. There are a lot of other food options in the area, would probably opt to eat elsewhere.

It was clean. Check-in was quick and easy. Definitely a return visit.The only negative was the electric shade, it didn't work.

Close to Anderson University and CLEAN! A less expensive option that has been updated and remodeled. It’s in the middle of Clemson Blvd so there’s lots of shopping and food around.

We had a plug in ac unit that would not turn off. The room was frigid- 58 degrees. The smell of mold was overpowering- so much so that we could not even stay in the room for more than 10 minutes. We unplugged the unit andchecked out a day early. Staff told us that this was a common complaint.

This place is gorgeous! It was upgraded and didn't even need it. It has modern furniture and fixtures. There's a bar and food on-site. It's a great location for food and shopping.

Wonderfully renovated property. HVAC is very loud when it cycles on, maybe just our room? Great breakfast! Maybe consider free hotel coffee/tea for guests? Overall great stay!

The room was warm even with the AC at the lowest setting and the TV did not have any streaming options. The screen mirroring didn’t work either. Plus I think there was a giant booger on the wall…

There were hair in the shower. The bed was very uncomfortable and the pillows were awful.

I was very disappointed that the $15 breakfast that was offered was the same breakfast that you get for free at other hotels. I had a hard time not having complimentary coffee, the only coffee that was available was the pods in the room OR a "Starbucks" machine that was $4.50. The pods, if you stayed for more than one night, you had to get from the front desk as housekeeping didn't refill them. The rooms were quite nice, as they should be after a remodel, but there was no place to put your clothes. We had a very small closet that could fit maybe 5 items to hang and no other drawers or shelves to put your clothes - when you stay for close to a week, it's nice to not have to open your suitcase to get out your clothes. I expected more from a Holiday Inn - it's all in the little details that make a great stay, this one was mediocre.

Remodeled hotel.. Staff is friendly rooms are clean

Our stay at holiday inn was as expected. We did appreciate the cleanliness of our room. Upon arrival we had to wait quite a bit before receiving help to check in. Once finally checked in and provided a room, we opened up our room to an already occupied room with individuals sitting in there, quite concerning when you think about what if they do this frequently. You could hear in between the walls very easily and it also appeared that the TV remotes could turn on an adjacent rooms television as ours kept turning on in the middle of the night with the volume increasing and channels changing.

We stayed two nights at this property. The first night was fine, but the second night, the smoke alarm went off in our room at 3 a.m. I called the front desk multiple times, and no one answered, so my husband and I finally had to walk down there. No one was at the front desk, so my husband had to walk around trying to find someone. Finally, about 15-20 minutes later, he was able to find the guy who was supposed to be at the desk. But only after he walked back through the staff area in the kitchen. We explained the issue, and the guy tried to tell us, "Sometimes that happens when you have the heat on." We had had the heat on since the first day and knew that was not the issue, so I asked him if he thought he should have it checked out. To which he responds, "What do you want me to do about it? I\'m no maintenance man." He agreed to give us a new room, so we moved down the hall to a different room around 4 am. We finally got back to sleep, and the smoke alarm went off in the second room around 6 am!!! Once again, we called the front desk and got no answer after multiple calls. At this point, we weren\'t going to change rooms for a third time, and it was clear that we would have to search for an employee to help. We also didn\'t feel safe staying there any longer. I was worried about carbon monoxide poisoning or something like that. So, we got up, packed our stuff, and left. I would not stay here again simply because of how the front desk employee handled the situation.

Hank at the front desk was wonderful !! Great customer service and made us feel welcome!

I love this place, I've stayed twice. Ashlynn at the front and Kim at the bar have made me a VERY dedicated customer!

The little store was out of bottled water to purchase and the large container in the lobby was empty. Front desk clerk just shrugged. The elevator doors opened on the 4th floor and the car wasn’t fully settled yet. It jerked and dropped while we were stepping over the threshold. Told a clerk and later that night same thing happened. That’s dangerous. Bathroom door loudly scrapped the floor when opening and closing in room 403. We were billed for the room and a random number ($74.09) as well that was shown as processing. The clerk seemed disinterested in explaining, helping figure out why. Just gave me a managers card and told me to call someone. Powdered creamer in the rooms. If you’re going to not offer complementary coffee in the lobby ( charged me for two cups in the breakfast area, because breakfast is not included, which is crazy for the price of the room) then at least provide mini half and half cups. The property is clean but service and accommodations are lacking. Will not be staying here again.

We got in to our room and it had not been cleaned so we went back downstairs to tell the front desk clerk. No where to be found for at least 20 mins. When they did show up I was told that there were no other rooms and she would have to personally clean it. Another 30 minutes later we actually got into our room. Sot it took at least one hour from check in to when we could actually get into a clean room. Never had this type of situation before

Newly renovated! Very clean. John at the front desk was a delight!

Hank was our “check in clerk”, he was sooo pleasant and friendly!

The staff was very accommodating. We had trouble with our room key.

Front desk service was very courteous, friendly and professional

Our stay at holiday inn was as expected. We did appreciate the cleanliness of our room. Upon arrival we had to wait quite a bit before receiving help to check in. Once finally checked in and provided a room, we opened up our room to an already occupied room with individuals sitting in there, quite concerning when you think about what if they do this frequently. You could hear in between the walls very easily and it also appeared that the TV remotes could turn on an adjacent rooms television as ours kept turning on in the middle of the night with the volume increasing and channels changing.

This was a great hotel. Everything was right there. It was amazing. Good work.

Close to Anderson University and CLEAN! A less expensive option that has been updated and remodeled. It’s in the middle of Clemson Blvd so there’s lots of shopping and food around.

We have used this property several times. It's always the same. Clean, plenty of parking and within walking distance of a good restaurant.

This place is gorgeous! It was upgraded and didn't even need it. It has modern furniture and fixtures. There's a bar and food on-site. It's a great location for food and shopping.

Was their for Rick the country concert. Hotel staff was awesome, location was close to venue.

This is a lovely property that is convenient to everything in Anderson. We liked being away from the interstate and closer to downtown. We will stay here again.

Clean room, good breakfast, close to shopping stores, easy parking

Comfy beds - convenient to the lake

Nice decor and bath products; friendly and helpful staff. Would have like to have access to filtered water stations and complimentary coffee/tea in lobby w/o purchasing breakfast. In-room Keurig was not clean and very dusty.

It was a nice stay. My only complaint is there were hairs on the shower wall that did not belong to me or my bald husband. Lol Everything else was great. It was nice and quiet and the breakfast was wonderful.

Wonderfully renovated property. HVAC is very loud when it cycles on, maybe just our room? Great breakfast! Maybe consider free hotel coffee/tea for guests? Overall great stay!

Very clean.. Rooms are updated. Friendly staff. They have breakfast but it's not free. Cost $10.00 They also have a bar 👍

Breakfast was really good

Beds were comfy and Breakfast was really good

Stayed for one night and it was great! Staff was very friendly and personable. Beds were comfortable and it was quiet. We paid the extra for breakfast which was delicious and fresh … very worth it. Only recommendation was a place to fill water bottles in the fitness center or lobby and the coffee could have been hotter and more fresh.

Overall I would stay here again, the first room we had there was a large hair ball in the bathroom. The bathroom itself was gross. The second room was better, but again the bathroom was outdated and dirty. For a Holiday Inn this shouldn't be. The room itself, bed etc.. was fine. Sheets were clean, bed was comfy. I used the gym while I was there, nice equipment, clean. Had a burger from the restaurant, it was too rare and not warm but I was tired, ate it anyway. There are a lot of other food options in the area, would probably opt to eat elsewhere.

Wonderful breakfast, staff, and cleanliness.

I was very disappointed that the $15 breakfast that was offered was the same breakfast that you get for free at other hotels. I had a hard time not having complimentary coffee, the only coffee that was available was the pods in the room OR a "Starbucks" machine that was $4.50. The pods, if you stayed for more than one night, you had to get from the front desk as housekeeping didn't refill them. The rooms were quite nice, as they should be after a remodel, but there was no place to put your clothes. We had a very small closet that could fit maybe 5 items to hang and no other drawers or shelves to put your clothes - when you stay for close to a week, it's nice to not have to open your suitcase to get out your clothes. I expected more from a Holiday Inn - it's all in the little details that make a great stay, this one was mediocre.