On arrival, the Wi-Fi was not working so we had to reboot the system, the floors were so dirty that taking off your shoes and walking barefoot in the apartment made our feet black within minutes, there was mould on the stainless steel sink cover, dirt and empty pack of cigarettes under the outdoor furniture, scum around the jacuzzi edges, and the ice maker did not work for the entire stay despite following up and not getting anyone to come in and fixInstead of relaxing during a special family celebration, we were dealing with cleanliness and maintenance issues. No refund of cleaning fees was offered even after reaching out to them nicely!Beautiful location and stunning views, exactly as advertised. Unfortunately, the apartment did not meet the standard expected of a “luxury” stay, but disappointing attention to cleanliness and detail
On arrival, the Wi-Fi was not working so we had to reboot the system, the floors were so dirty that taking off your shoes and walking barefoot in the apartment made our feet black within minutes, there was mould on the stainless steel sink cover, dirt and empty pack of cigarettes under the outdoor furniture, scum around the jacuzzi edges, and the ice maker did not work for the entire stay despite following up and not getting anyone to come in and fixInstead of relaxing during a special family celebration, we were dealing with cleanliness and maintenance issues. No refund of cleaning fees was offered even after reaching out to them nicely!Beautiful location and stunning views, exactly as advertised. Unfortunately, the apartment did not meet the standard expected of a “luxury” stay, but disappointing attention to cleanliness and detail