Name: Mercure Perth On Hay
Address: 417 Hay Street, Perth, Australia Occidentale, AU
Price range: 123 USD–254 USD per night
Rating: 7.63

Cosa pensano gli ospiti

Analizzando le recensioni recenti, il Mercure Perth On Hay è apprezzato per la posizione centrale, il personale cordiale e alcune camere spaziose con balcone, ma molti ospiti notano che l'edificio appare datato, con un servizio di pulizia non sempre impeccabile e problemi di manutenzione ricorrenti.

La posizione e l'accessibilità ai mezzi pubblici ricevono consistenti apprezzamenti, sebbene il parcheggio in loco sia limitato o stretto e spesso a pagamento, e i chioschi per il check-in self-service possono risultare impersonali ad alcuni. Le camere sono generalmente confortevoli e talvolta spaziose, con balconi o vista, ma molti menzionano arredi datati, rumore proveniente dai corridoi o dagli ascensori, aria condizionata problematica e problemi ricorrenti in bagno come perdite, macchie o scarichi lenti. Nel complesso, aspettatevi una base semplice e centrale con alcuni compromessi sulle condizioni.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Servizi

Struttura datata con parcheggio in loco limitato, stretto o a pagamento; alcuni ospiti hanno riscontrato lavori di manutenzione. Vengono utilizzati chioschi per il check-in self-service ed è presente un ristorante/bar in loco, ma nel complesso le strutture appaiono datate.

Recensioni degli ospiti correlate

8

David

30 nov 2024

·

Soggiorno di 4 notti

Great location, just an old property with limited parking spaces.

10

Derrise

4 nov 2024

·

Soggiorno di 1 notte

Close to town, parking was good in house dining was excellent

10

Gail

8 apr 2024

·

Soggiorno di 1 notte

We like staying here as its central and close to most places. We like friendly staff at the hotel and check in is quick.Our room is clean and has all that we need to stay for a couple of nights when we visit family in Perth. What is a nuisance is the parking but we heard its being upgraded.

6

Jonathan

1 ott 2023

·

Soggiorno di 2 notti

Overall average experience. Overpriced limited parking underground -> should probably fix this, other than that it was okay

8

MARIA DEL R

21 dic 2025

·

Soggiorno di 1 notte

Habitación agradable y cama cómoda pero el aire acondicionado hacía ruido y en la noche también sonó una alarma muy fuerte que nos despertó y nunca supimos de que era. Fuera de eso todo bien. El estacionamiento es algo estrecho y se cobra extra pero funciona.

6

Colin

22 gen 2026

·

Soggiorno di 2 notti

Not enough parking facilities. Paying for parking elsewhere was very expensive

8

Brian

16 lug 2024

·

Soggiorno di 3 notti

Only one lounge chair in room and no coffee table. There was plenty of room to put there. The self service checkin and checkout was impersonal. Limited dining choice was disappointing.

10

Julie

23 mag 2023

·

Soggiorno di 1 notte

We arrived really early as we had a show to attend in the hopes of just booking the car into a car park and going to the show then come back to check in, but to my surprise our room was ready and we were told we could check in and relax prior to the show. Situated in a walkable area, but there is a cat route right outside the entrance. Room was nice, although we did find an empty carton on top shelf in wardrobe but apart from that room was clean and fresh.Had a small balcony with nice view, no smoking allowed tho so it is a trip down to the front of hotel to have a smoke.We didnt eat at the restaraunt so cant say how the food was.Parking was limited and tight larger cars may have a tight squeeze.There is a Wilson parking area just up the road also. Although on a busy street noise level was fine, we slept well. Comfortable beds.

4

Lawrence

14 feb 2024

·

Soggiorno di 1 notte

No parking available due to maintenance, no solutions were offered. Not a four star hotel in my opinion. Clean and tidy bathroom could do with a make over, piece of painted board over bathroom vanity cupboard, tile paint cracked and starting to flake off

6

Joan

9 ott 2025

·

Soggiorno di 1 notte

Very overpriced for facilities offered. I received a parking fine because parking at hotel was full. Room was clean.

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Pulizia

La pulizia è incoerente: sebbene diversi ospiti abbiano trovato le camere pulite, molti hanno segnalato problemi come bicchieri sporchi, polvere, capelli, vasche da bagno macchiate o sporche e la mancata sostituzione degli articoli da toeletta.

Recensioni degli ospiti correlate

2

Susan

26 gen 2024

·

Soggiorno di 6 notti

The bathroom was filthy. The floor looked like it hadn't been washed in months, if not years. The grout on the tiles was gray and black and chipping off. The electrical outlet and it's holder was cracked and put together with caulk. The laminate on the counter top was pulling away from the base. The the thermostat was directly under the air vent so the air conditioning did not work properly in the room. I was shocked that I had to pay $781.00 AUD for 2 nights.

8

Steven

26 feb 2023

·

Soggiorno di 1 notte

Clean

8

Wesley

7 giu 2023

·

Soggiorno di 7 notti

Clean. Staff were friendly

6

Ngan Ying Eva

9 lug 2025

·

Soggiorno di 4 notti

The bathtub looks dirty. Some black spots on the bathtub.

8

Kailash

15 ott 2025

·

Soggiorno di 4 notti

Bathroom for room 815 was not cleaned well before check in. There was some scum and dirt in the walls, and soap resudual stains as well.

2

Andrew

25 ott 2024

·

Soggiorno di 3 notti

Room had old food in the fridge and dirty towels in the bathroom

8

Adam

28 nov 2025

·

Soggiorno di 5 notti

Room was always clean by the time I returned from my day out.

2

Angelique

26 set 2025

·

Soggiorno di 3 notti

Glasses and cups in room were not washed properly. Some staff seemed to care very little. Carpet dusty. Bathroom worn and dated.

10

Geoffrey

25 nov 2024

·

Soggiorno di 1 notte

We had a one night stay - the staff were friendly, check in was easy, the cafe/restaurant made great coffee! The bathroom was old style, but clean, the bed was super comfy. Our room looked across to a park.

8

rob

22 feb 2025

·

Soggiorno di 1 notte

The bath was not clean , there were somebody’s hair around the edges The Plug did not fit properly

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Camere

Le camere sono generalmente confortevoli e spesso spaziose, con alcuni balconi e vista sulla città o sulla cattedrale. Tuttavia, molti descrivono arredi e accessori datati, rumore proveniente da ascensori o corridoi, aria condizionata problematica e guasti ricorrenti in bagno o nella doccia.

Recensioni degli ospiti correlate

6

Sandra

9 lug 2024

·

Soggiorno di 4 notti

The room we were in was noisy day and night. The room backed onto the lift. We could hear the lift going up and down.

4

Andrew

12 ago 2025

·

Soggiorno di 2 notti

This hotel is really tired and is situated in the 'ghetto' end of Perth. I had to change room because there was only a trickle of water from the shower (and no temp control). And when I tried to report it, the phone was faulty. Bathrooms and fittings are original (1985). For the price they charge, its an awful option. Never again

8

Christopher

13 gen 2025

·

Soggiorno di 1 notte

Noisy rooms are a bit outdated

8

Agnes

19 feb 2025

·

Soggiorno di 4 notti

Choice of having balcony was good. It's small but at least gives opportunity to sit out in fresh air.

10

Audrey

26 lug 2024

·

Soggiorno di 3 notti

Check in was guided Self Service and i checked out myself. My double bed was huge, clean and room was spacious. Big Bathroom with good warm water shower and amenities. The breakfast included was delicious and provided variety of cooked and fresh fruit, pastries etc. I had a wonderful view of St Mary's Cathedral and the Perth Hospital from my 9th floor balcony and window. Mercure on Hay is very central to all the sights and can walk there.

4

Tanmay

1 apr 2023

·

Soggiorno di 4 notti

Property is very old and carpet is smelly. Aircon stop working after some time and reset to 23 degrees , not good for summer day. Complained twice and nothing happened.

6

Tahnee

4 mar 2024

·

Soggiorno di 2 notti

Great are but very outdated. The rooms need upgrading, old carpet, old fixtures. Considering the long weekend and pink being in Perth, more staff for check ins would have been appreciated by those that had to wait over 1/2 hour to check into their room

6

Nadia

31 lug 2025

·

Soggiorno di 5 notti

Great central location, within the free CAT zone, with a bus stop right in front of the hotel and only a 5-minute walk from the train station. The staff were friendly and helpful, and I was pleasantly surprised with a room upgrade at check-in. The room was spacious, featured a balcony, and offered a nice open view. While the stay was comfortable, the hotel would benefit from some renovations, particularly in the bathroom.

6

Andrea

5 mar 2023

·

Soggiorno di 7 notti

Good location but excessively loud aircon

6

Ryan

16 ago 2023

·

Soggiorno di 6 notti

Overall a nice place, but four stars. The bathroom had a broken tap, shower head had blocked ends, so I had to clear them out. The bathroom was a shower/ bath combo. The bath is really old and stained. Could hear people in the next rooms. Could hear the plumbing from the next rooms through the walls. The AC wouldn't work so I had to open the door to the balcony. Could then hear all the noise from the city. Pillows are really uncomfortable. Bedding included a sheet, blanket and sheet wrapped into one. Housekeeping did not attend each day. Breakfast was nice, but only two types of juice, apple and tropical. Limited beers at the bar and they were expensive. Limited food options on the restaurant menu. Limited parking space. Don't have a 4x4 or SUV and try and park it down there. There was maintenance work going on in the lobby and at the front of the hotel with ladders and cables. Staff should have informed guests and incoming guests of work and hazards.

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Servizio

Il personale viene spesso elogiato per la sua cordialità, disponibilità e capacità di venire incontro alle esigenze degli ospiti, con check-in rapidi e alcuni problemi risolti tempestivamente. La reattività e il coordinamento del servizio di pulizia possono essere irregolari, i telefoni a volte rimangono senza risposta e il check-in self-service può risultare impersonale ad alcuni.

Recensioni degli ospiti correlate

10

Rachel

6 apr 2025

·

Soggiorno di 1 notte

Lovely staff. Really helpful and accomodating.

2

Pramila Clifford

20 nov 2023

·

Soggiorno di 7 notti

I had to ask the front desk to get my room cleaned, get fresh towels everyday, the staff were not filling up the tea, coffee, milk had to literally beg them every day, if I didn’t ask it wouldn’t be done . There was no microwave, water supplied. Today I had the buffet breakfast and the bread was full of mould which I showed to the bar staff . One of the front desk staff was very rude and hung the phone on me while I was still talking. The room phones were not working. After 11pm no one answers the phone at the reception. Front desk staff not competent in answering customers.

8

Veronica Girlie

12 lug 2024

·

Soggiorno di 1 notte

The food was great, excellent service by staff members.

8

Paul

11 gen 2026

·

Soggiorno di 1 notte

Clean. Inner CBD and close to hospital. Very helpful staff

8

Brian

16 lug 2024

·

Soggiorno di 3 notti

Only one lounge chair in room and no coffee table. There was plenty of room to put there. The self service checkin and checkout was impersonal. Limited dining choice was disappointing.

10

Christopher

9 ago 2025

·

Soggiorno di 1 notte

The staff were excellent when we requested an upgrade to our room.

4

Selina

1 gen 2025

·

Soggiorno di 1 notte

It was cleaned to an ok standard but is in need of updating. The restaurant is very slow service with below average food and high prices but the breakfast is really good. The service is awful!! 24 hour reception took 27 calls prior to answering and was then told to come to reception to collect extra coffee/sugar because only one staff on duty. Check in and check was simple and efficient using self check in. Far too highly priced even for NYE for condition and service levels.

6

Dayna

5 giu 2025

·

Soggiorno di 1 notte

Mercure on Hay is a convenient location. Staff great on arrival and not to far to walk into town. Good restaurant available downstairs. Rooms need a revamp but old and tired looking. Didn't like I got charged an additional $40 at check-out for paying using a credit card and got told it was a booking fee from Expedia. Thankfully the checkout clerk advised that was incorrect and refunded it. If he wasn't there we wouldn't have known and been charged the extra.

10

Graham

25 nov 2025

·

Soggiorno di 4 notti

The staff were great despite it being a very busy time for them with Ashes Test Match going on. Check-in was very smooth and the room was perfect for my needs.

10

Kate

23 mag 2024

·

Soggiorno di 1 notte

The staff are excellent and extremely helpful even going out of their way to bring things to my room instead of me having to go down to reception and checking with me if I wanted housekeeping or anything that I needed as they were aware that I had infants- Thank you very much for going the extra mile and making my stay much more comfortable.

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Posizione

Posizione centrale nel CBD con facile accesso ad autobus (compresi i CAT), attrazioni, ristoranti e l'ospedale; molti lo trovano molto comodo per spostarsi a piedi. Alcuni hanno notato che la zona circostante può risultare poco raccomandabile a volte.

Recensioni degli ospiti correlate

6

Darren

6 mag 2025

·

Soggiorno di 6 notti

The staff were excellent, friendly and helpful. the outside envirnoment was unsafe at times with drunks and people sleeping rough.

8

John

24 set 2023

·

Soggiorno di 9 notti

Convenient to public transport, restaurants . Elizabeth Quay etc. Pleasant surroundings. There was some building maintenance occurring but minimal inconvenience . Very pleasant stay. All staff were very helpful.

10

Audrey

26 lug 2024

·

Soggiorno di 3 notti

Check in was guided Self Service and i checked out myself. My double bed was huge, clean and room was spacious. Big Bathroom with good warm water shower and amenities. The breakfast included was delicious and provided variety of cooked and fresh fruit, pastries etc. I had a wonderful view of St Mary's Cathedral and the Perth Hospital from my 9th floor balcony and window. Mercure on Hay is very central to all the sights and can walk there.

6

Nadia

31 lug 2025

·

Soggiorno di 5 notti

Great central location, within the free CAT zone, with a bus stop right in front of the hotel and only a 5-minute walk from the train station. The staff were friendly and helpful, and I was pleasantly surprised with a room upgrade at check-in. The room was spacious, featured a balcony, and offered a nice open view. While the stay was comfortable, the hotel would benefit from some renovations, particularly in the bathroom.

8

Clayton

12 mag 2024

·

Soggiorno di 2 notti

The Mercure Perth on Hay is conveniently located and reasonably price.

10

Lyndal

13 feb 2025

·

Soggiorno di 3 notti

Great location

8

Helen

3 set 2025

·

Soggiorno di 2 notti

Great location.

10

Terry

15 dic 2024

·

Soggiorno di 4 notti

Excellent location

10

Julie

23 mag 2023

·

Soggiorno di 1 notte

We arrived really early as we had a show to attend in the hopes of just booking the car into a car park and going to the show then come back to check in, but to my surprise our room was ready and we were told we could check in and relax prior to the show. Situated in a walkable area, but there is a cat route right outside the entrance. Room was nice, although we did find an empty carton on top shelf in wardrobe but apart from that room was clean and fresh.Had a small balcony with nice view, no smoking allowed tho so it is a trip down to the front of hotel to have a smoke.We didnt eat at the restaraunt so cant say how the food was.Parking was limited and tight larger cars may have a tight squeeze.There is a Wilson parking area just up the road also. Although on a busy street noise level was fine, we slept well. Comfortable beds.

8

Mark

4 giu 2023

·

Soggiorno di 2 notti

After reading other reviews about cleanliness we found our room and communal arears very clean. Yes the hotel is a little dated but didn't concern us. There is a free bus service outside the hotel door that took us all around the city centre. Took a taxi from the airport but would take the train next time as it is only $5. Then the free Cat bus to the hotel.

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Ristorazione

La colazione spesso riceve commenti positivi per il gusto o la varietà, ma i feedback su cena e servizio in camera sono contrastanti, con menù limitati, servizio lento e piatti occasionalmente tiepidi. Nel complesso, la qualità del cibo varia da molto buona a deludente.

Recensioni degli ospiti correlate

10

Andrew

27 feb 2025

·

Soggiorno di 1 notte

Very good service and great food.

6

Rachael

18 giu 2024

·

Soggiorno di 2 notti

Room was shabby but clean. Bed was very comfortable. Shower pressure was amazing. Even though there was a chromecast attached to the TV, and it said that it was available to use, I was told "none of them work and haven't in a long time." We were provided with one very small container of milk, and when I requested a few more, I was told "no, thats too much, I can give you 2." We drink a lot of coffee so ended up having to buy our own milk. We also ordered room service. We ordered 2 ham and cheese croissants and after an hour I called to see how long theyd be. I was told "oh sorry, we only have 1 croissant. Can I give you a toasted sandwich instead?" I said yes, but the sandwich is cheaper by $4 (as stated on the online menu) and was then told "oh its still a good price madam, its OK." When it arrived our dinner was barely toasted and the toasted sandwich was cold in the middle. We were charged $9 for each of the items (even though it stated the sandwich was $5), plus a $5 )room service fee. It took almost 1.5 hours and was cold. I was really looking forward to this getaway, it was for my birthday and the first time my partner and I had time away from the kids in a long time. We were left disappointed with our 2 night stay.

4

Chris

1 apr 2025

·

Soggiorno di 5 notti

My room was in extremely poor condition. Although management claimed that renovations were underway, I saw no evidence of this. The bathroom was particularly unhygienic—the bathtub was dirty and stained, while the floor tiles’ grout, which should have been light grey, was nearly black. Several fittings were loose on the walls, and the shower tap was loose, allowing water to enter into the wall. On the first day of our stay, my wife suffered from food poisoning and required medical attention from a nurse. As compensation, the hotel offered us six complimentary breakfasts. However, given our experience, we were unwilling to risk further illness and chose to dine elsewhere instead. Additionally, we prefer having breakfast in our room, but this hotel does not offer in-room breakfast service, which was an inconvenience. Overall, our experience was disappointing, and we expected a much higher standard of cleanliness and service.

6

Jarryd

27 set 2024

·

Soggiorno di 1 notte

Definitely not 4 Star! On the positive side the breakfast was terrific.

8

Isla

26 giu 2025

·

Soggiorno di 2 notti

Great value for money. Huge room, and buffet breakfast was included and had great variety. Reception staff were very friendly and the check in/check out process was super easy!

6

Allen

3 ago 2025

·

Soggiorno di 2 notti

When the cost of additional buffet breakfast is 30 bucks per person, at the very least the food should be hot and not just luke warm. Decor in the room was very poor. Renovations must be long overdue.

6

Russell

1 mar 2025

·

Soggiorno di 1 notte

Food options plain and limited dinner and breakfast both struggled to finish Rooms clean but basic

10

Eva

19 apr 2025

·

Soggiorno di 1 notte

Arrived to check in and was greeted from an amazing guy behind the desk who showed us how to use the kiosk to check in, absolutely great service, didnt catch his name tho. Loved how convenient the hotel was for us as we enjoyed dinner at kickn in seafood place. The morning buffet breakfast was also really delicious.

10

Jan

3 set 2023

·

Soggiorno di 1 notte

Room price included breakfast - both were good value. Loved that we were able to turn of the aircon and open the balcony door for fresh air. Staff communication from Reception to housekeeping to Restaurant and Bar was welcoming, helpful, professional, responsive and friendly. We had lunch, dinner and breakfast in the restaurant and drinks from the bar. Faultless. Hotel was chosen for it’s easy walking distance to the Perth Concert Hall. Would absolutely stay again. One suggestion, a grab rail next to the toilet and on the inside wall of the shower would be helpful for people with limited physicality. Also, 2 drinking glasses in the room would be useful (1 glass, twin room) and a couple of extra pillows in the wardrobe could benefit. Thank you for the stay!

8

Tammy

23 set 2025

·

Soggiorno di 1 notte

Room was clean and tidy and comfortable. The meals were not up to expectation, had lunch and dinner there. Service was quite poor for drinks, coffees and meals. Had to wait for long times to get served. We didn’t bother having breakfast there and went elsewhere.

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Mese	Prezzo medio
gennaio	119 USD
febbraio	160 USD
marzo	153 USD
aprile	119 USD
maggio	129 USD
giugno	120 USD
luglio	117 USD
agosto	124 USD
settembre	202 USD
ottobre	178 USD
novembre	228 USD
dicembre	139 USD

dom	lun	mar	mer	gio	ven	sab
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $177
18 $154	19 $197	20 $222	21 $254	22 $175	23 $149	24 $163
25 $124	26 $153	27 $217	28 $205	29 $195	30 $137	31 $148

dom	lun	mar	mer	gio	ven	sab
1 $129	2 $145	3 $161	4 $185	5 $165	6 $143	7 $135
8 $123	9 $166	10 $214	11 $209	12 $217	13 $190	14 $177
15 $125	16 $144	17 $164	18 $167	19 $154	20 $152	21 $187
22 $123	23 $150	24 $178	25 $181	26 $180	27 $133	28 $147
29 $123	30 $123

Mercure Perth On Hay

Prezzi per Mercure Perth On Hay

Prezzi medi mensili

Informazioni su questa struttura

Posizione

Opzioni camera

Camera Superior con 2 letti singoli, balcone

Camera Standard, 1 letto queen, balcone

Camera Standard, 1 letto queen

Camera Deluxe, 1 letto queen, balcone

Camera Standard, 2 letti singoli

Camera Deluxe, 1 letto king

Camera Deluxe, 1 letto king, accessibile ai disabili, balcone

Camera Standard, 1 letto king

Camera Deluxe, 1 letto king, balcone

Camera Superior, 1 letto king, balcone

Tripla Standard, 3 letti singoli

Recensioni degli ospiti su Mercure Perth On Hay

Cosa pensano gli ospiti

Politiche della struttura

Istruzioni per il check-in

Cauzione

Informazioni utili

Servizi extra

Prezzi per le prossime date