Name: Mercure Perth On Hay
Address: 417 Hay Street, Perth, Austrália Ocidental, AU
Price range: US$ 123–US$ 246 per night
Rating: 7.63

Opinião dos hóspedes

De acordo com as avaliações recentes, o Mercure Perth On Hay é elogiado pela sua localização central, funcionários simpáticos e alguns quartos espaçosos com varandas, mas muitos hóspedes observam que o edifício parece antigo, com limpeza inconsistente e problemas de manutenção recorrentes.

Localização e acesso a transportes públicos recebem elogios consistentes, embora o estacionamento no local seja limitado ou apertado e frequentemente pago, e os quiosques de check-in automático parecem impessoais para alguns. Os quartos são geralmente confortáveis e, às vezes, espaçosos, com varandas ou vistas, mas muitos mencionam uma decoração cansada, ruído dos corredores ou elevadores, ar condicionado com defeito e problemas recorrentes no banheiro, como vazamentos, manchas ou escoamento fraco. No geral, espere uma base simples e central, com algumas desvantagens em relação à condição do local.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

Propriedade mais antiga, com estacionamento limitado, apertado ou pago no local; alguns hóspedes encontraram obras de manutenção. Quiosques de check-in automático são utilizados e há um restaurante/bar no local, mas, no geral, as instalações parecem datadas.

Avaliações dos hóspedes relacionadas

8

David

30 de nov. de 2024

·

Hospedou-se por 4 noites

Great location, just an old property with limited parking spaces.

10

Derrise

4 de nov. de 2024

·

Hospedou-se por 1 noite

Close to town, parking was good in house dining was excellent

10

Gail

8 de abr. de 2024

·

Hospedou-se por 1 noite

We like staying here as its central and close to most places. We like friendly staff at the hotel and check in is quick.Our room is clean and has all that we need to stay for a couple of nights when we visit family in Perth. What is a nuisance is the parking but we heard its being upgraded.

6

Jonathan

1 de out. de 2023

·

Hospedou-se por 2 noites

Overall average experience. Overpriced limited parking underground -> should probably fix this, other than that it was okay

8

MARIA DEL R

21 de dez. de 2025

·

Hospedou-se por 1 noite

Habitación agradable y cama cómoda pero el aire acondicionado hacía ruido y en la noche también sonó una alarma muy fuerte que nos despertó y nunca supimos de que era. Fuera de eso todo bien. El estacionamiento es algo estrecho y se cobra extra pero funciona.

6

Colin

22 de jan. de 2026

·

Hospedou-se por 2 noites

Not enough parking facilities. Paying for parking elsewhere was very expensive

8

Brian

16 de jul. de 2024

·

Hospedou-se por 3 noites

Only one lounge chair in room and no coffee table. There was plenty of room to put there. The self service checkin and checkout was impersonal. Limited dining choice was disappointing.

10

Julie

23 de mai. de 2023

·

Hospedou-se por 1 noite

We arrived really early as we had a show to attend in the hopes of just booking the car into a car park and going to the show then come back to check in, but to my surprise our room was ready and we were told we could check in and relax prior to the show. Situated in a walkable area, but there is a cat route right outside the entrance. Room was nice, although we did find an empty carton on top shelf in wardrobe but apart from that room was clean and fresh.Had a small balcony with nice view, no smoking allowed tho so it is a trip down to the front of hotel to have a smoke.We didnt eat at the restaraunt so cant say how the food was.Parking was limited and tight larger cars may have a tight squeeze.There is a Wilson parking area just up the road also. Although on a busy street noise level was fine, we slept well. Comfortable beds.

4

Lawrence

14 de fev. de 2024

·

Hospedou-se por 1 noite

No parking available due to maintenance, no solutions were offered. Not a four star hotel in my opinion. Clean and tidy bathroom could do with a make over, piece of painted board over bathroom vanity cupboard, tile paint cracked and starting to flake off

6

Joan

9 de out. de 2025

·

Hospedou-se por 1 noite

Very overpriced for facilities offered. I received a parking fine because parking at hotel was full. Room was clean.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

A limpeza é inconsistente: embora vários hóspedes tenham achado os quartos limpos, muitos relataram problemas como copos não lavados, poeira, cabelo, banheiras manchadas ou sujas e falta de reposição de itens.

Avaliações dos hóspedes relacionadas

2

Susan

26 de jan. de 2024

·

Hospedou-se por 6 noites

The bathroom was filthy. The floor looked like it hadn't been washed in months, if not years. The grout on the tiles was gray and black and chipping off. The electrical outlet and it's holder was cracked and put together with caulk. The laminate on the counter top was pulling away from the base. The the thermostat was directly under the air vent so the air conditioning did not work properly in the room. I was shocked that I had to pay $781.00 AUD for 2 nights.

8

Steven

26 de fev. de 2023

·

Hospedou-se por 1 noite

Clean

8

Wesley

7 de jun. de 2023

·

Hospedou-se por 7 noites

Clean. Staff were friendly

6

Ngan Ying Eva

9 de jul. de 2025

·

Hospedou-se por 4 noites

The bathtub looks dirty. Some black spots on the bathtub.

8

Kailash

15 de out. de 2025

·

Hospedou-se por 4 noites

Bathroom for room 815 was not cleaned well before check in. There was some scum and dirt in the walls, and soap resudual stains as well.

2

Andrew

25 de out. de 2024

·

Hospedou-se por 3 noites

Room had old food in the fridge and dirty towels in the bathroom

8

Adam

28 de nov. de 2025

·

Hospedou-se por 5 noites

Room was always clean by the time I returned from my day out.

2

Angelique

26 de set. de 2025

·

Hospedou-se por 3 noites

Glasses and cups in room were not washed properly. Some staff seemed to care very little. Carpet dusty. Bathroom worn and dated.

10

Geoffrey

25 de nov. de 2024

·

Hospedou-se por 1 noite

We had a one night stay - the staff were friendly, check in was easy, the cafe/restaurant made great coffee! The bathroom was old style, but clean, the bed was super comfy. Our room looked across to a park.

8

rob

22 de fev. de 2025

·

Hospedou-se por 1 noite

The bath was not clean , there were somebody’s hair around the edges The Plug did not fit properly

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos são geralmente confortáveis e frequentemente espaçosos, com algumas varandas e vistas da cidade ou da catedral. No entanto, muitos descrevem uma decoração e acessórios datados, ruído de elevadores ou corredores, ar condicionado problemático e falhas recorrentes no banheiro ou chuveiro.

Avaliações dos hóspedes relacionadas

6

Sandra

9 de jul. de 2024

·

Hospedou-se por 4 noites

The room we were in was noisy day and night. The room backed onto the lift. We could hear the lift going up and down.

4

Andrew

12 de ago. de 2025

·

Hospedou-se por 2 noites

This hotel is really tired and is situated in the 'ghetto' end of Perth. I had to change room because there was only a trickle of water from the shower (and no temp control). And when I tried to report it, the phone was faulty. Bathrooms and fittings are original (1985). For the price they charge, its an awful option. Never again

8

Christopher

13 de jan. de 2025

·

Hospedou-se por 1 noite

Noisy rooms are a bit outdated

8

Agnes

19 de fev. de 2025

·

Hospedou-se por 4 noites

Choice of having balcony was good. It's small but at least gives opportunity to sit out in fresh air.

10

Audrey

26 de jul. de 2024

·

Hospedou-se por 3 noites

Check in was guided Self Service and i checked out myself. My double bed was huge, clean and room was spacious. Big Bathroom with good warm water shower and amenities. The breakfast included was delicious and provided variety of cooked and fresh fruit, pastries etc. I had a wonderful view of St Mary's Cathedral and the Perth Hospital from my 9th floor balcony and window. Mercure on Hay is very central to all the sights and can walk there.

4

Tanmay

1 de abr. de 2023

·

Hospedou-se por 4 noites

Property is very old and carpet is smelly. Aircon stop working after some time and reset to 23 degrees , not good for summer day. Complained twice and nothing happened.

6

Tahnee

4 de mar. de 2024

·

Hospedou-se por 2 noites

Great are but very outdated. The rooms need upgrading, old carpet, old fixtures. Considering the long weekend and pink being in Perth, more staff for check ins would have been appreciated by those that had to wait over 1/2 hour to check into their room

6

Nadia

31 de jul. de 2025

·

Hospedou-se por 5 noites

Great central location, within the free CAT zone, with a bus stop right in front of the hotel and only a 5-minute walk from the train station. The staff were friendly and helpful, and I was pleasantly surprised with a room upgrade at check-in. The room was spacious, featured a balcony, and offered a nice open view. While the stay was comfortable, the hotel would benefit from some renovations, particularly in the bathroom.

6

Andrea

5 de mar. de 2023

·

Hospedou-se por 7 noites

Good location but excessively loud aircon

6

Ryan

16 de ago. de 2023

·

Hospedou-se por 6 noites

Overall a nice place, but four stars. The bathroom had a broken tap, shower head had blocked ends, so I had to clear them out. The bathroom was a shower/ bath combo. The bath is really old and stained. Could hear people in the next rooms. Could hear the plumbing from the next rooms through the walls. The AC wouldn't work so I had to open the door to the balcony. Could then hear all the noise from the city. Pillows are really uncomfortable. Bedding included a sheet, blanket and sheet wrapped into one. Housekeeping did not attend each day. Breakfast was nice, but only two types of juice, apple and tropical. Limited beers at the bar and they were expensive. Limited food options on the restaurant menu. Limited parking space. Don't have a 4x4 or SUV and try and park it down there. There was maintenance work going on in the lobby and at the front of the hotel with ladders and cables. Staff should have informed guests and incoming guests of work and hazards.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

Os funcionários são frequentemente elogiados por serem simpáticos, prestativos e atenciosos, com check-ins tranquilos e alguns problemas resolvidos rapidamente. A capacidade de resposta e a coordenação da limpeza podem ser irregulares, os telefones às vezes não são atendidos e o check-in automático pode parecer impessoal para alguns.

Avaliações dos hóspedes relacionadas

10

Rachel

6 de abr. de 2025

·

Hospedou-se por 1 noite

Lovely staff. Really helpful and accomodating.

2

Pramila Clifford

20 de nov. de 2023

·

Hospedou-se por 7 noites

I had to ask the front desk to get my room cleaned, get fresh towels everyday, the staff were not filling up the tea, coffee, milk had to literally beg them every day, if I didn’t ask it wouldn’t be done . There was no microwave, water supplied. Today I had the buffet breakfast and the bread was full of mould which I showed to the bar staff . One of the front desk staff was very rude and hung the phone on me while I was still talking. The room phones were not working. After 11pm no one answers the phone at the reception. Front desk staff not competent in answering customers.

8

Veronica Girlie

12 de jul. de 2024

·

Hospedou-se por 1 noite

The food was great, excellent service by staff members.

8

Paul

11 de jan. de 2026

·

Hospedou-se por 1 noite

Clean. Inner CBD and close to hospital. Very helpful staff

8

Brian

16 de jul. de 2024

·

Hospedou-se por 3 noites

Only one lounge chair in room and no coffee table. There was plenty of room to put there. The self service checkin and checkout was impersonal. Limited dining choice was disappointing.

10

Christopher

9 de ago. de 2025

·

Hospedou-se por 1 noite

The staff were excellent when we requested an upgrade to our room.

4

Selina

1 de jan. de 2025

·

Hospedou-se por 1 noite

It was cleaned to an ok standard but is in need of updating. The restaurant is very slow service with below average food and high prices but the breakfast is really good. The service is awful!! 24 hour reception took 27 calls prior to answering and was then told to come to reception to collect extra coffee/sugar because only one staff on duty. Check in and check was simple and efficient using self check in. Far too highly priced even for NYE for condition and service levels.

6

Dayna

5 de jun. de 2025

·

Hospedou-se por 1 noite

Mercure on Hay is a convenient location. Staff great on arrival and not to far to walk into town. Good restaurant available downstairs. Rooms need a revamp but old and tired looking. Didn't like I got charged an additional $40 at check-out for paying using a credit card and got told it was a booking fee from Expedia. Thankfully the checkout clerk advised that was incorrect and refunded it. If he wasn't there we wouldn't have known and been charged the extra.

10

Graham

25 de nov. de 2025

·

Hospedou-se por 4 noites

The staff were great despite it being a very busy time for them with Ashes Test Match going on. Check-in was very smooth and the room was perfect for my needs.

10

Kate

23 de mai. de 2024

·

Hospedou-se por 1 noite

The staff are excellent and extremely helpful even going out of their way to bring things to my room instead of me having to go down to reception and checking with me if I wanted housekeeping or anything that I needed as they were aware that I had infants- Thank you very much for going the extra mile and making my stay much more comfortable.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localização central no CBD, com fácil acesso a ônibus (incluindo o CAT), atrações, restaurantes e o hospital; muitos acham a localização muito agradável para caminhar. Alguns notaram que a área imediata pode ser um pouco agitada às vezes.

Avaliações dos hóspedes relacionadas

6

Darren

6 de mai. de 2025

·

Hospedou-se por 6 noites

The staff were excellent, friendly and helpful. the outside envirnoment was unsafe at times with drunks and people sleeping rough.

8

John

24 de set. de 2023

·

Hospedou-se por 9 noites

Convenient to public transport, restaurants . Elizabeth Quay etc. Pleasant surroundings. There was some building maintenance occurring but minimal inconvenience . Very pleasant stay. All staff were very helpful.

10

Audrey

26 de jul. de 2024

·

Hospedou-se por 3 noites

Check in was guided Self Service and i checked out myself. My double bed was huge, clean and room was spacious. Big Bathroom with good warm water shower and amenities. The breakfast included was delicious and provided variety of cooked and fresh fruit, pastries etc. I had a wonderful view of St Mary's Cathedral and the Perth Hospital from my 9th floor balcony and window. Mercure on Hay is very central to all the sights and can walk there.

6

Nadia

31 de jul. de 2025

·

Hospedou-se por 5 noites

Great central location, within the free CAT zone, with a bus stop right in front of the hotel and only a 5-minute walk from the train station. The staff were friendly and helpful, and I was pleasantly surprised with a room upgrade at check-in. The room was spacious, featured a balcony, and offered a nice open view. While the stay was comfortable, the hotel would benefit from some renovations, particularly in the bathroom.

8

Clayton

12 de mai. de 2024

·

Hospedou-se por 2 noites

The Mercure Perth on Hay is conveniently located and reasonably price.

10

Lyndal

13 de fev. de 2025

·

Hospedou-se por 3 noites

Great location

8

Helen

3 de set. de 2025

·

Hospedou-se por 2 noites

Great location.

10

Terry

15 de dez. de 2024

·

Hospedou-se por 4 noites

Excellent location

10

Julie

23 de mai. de 2023

·

Hospedou-se por 1 noite

We arrived really early as we had a show to attend in the hopes of just booking the car into a car park and going to the show then come back to check in, but to my surprise our room was ready and we were told we could check in and relax prior to the show. Situated in a walkable area, but there is a cat route right outside the entrance. Room was nice, although we did find an empty carton on top shelf in wardrobe but apart from that room was clean and fresh.Had a small balcony with nice view, no smoking allowed tho so it is a trip down to the front of hotel to have a smoke.We didnt eat at the restaraunt so cant say how the food was.Parking was limited and tight larger cars may have a tight squeeze.There is a Wilson parking area just up the road also. Although on a busy street noise level was fine, we slept well. Comfortable beds.

8

Mark

4 de jun. de 2023

·

Hospedou-se por 2 noites

After reading other reviews about cleanliness we found our room and communal arears very clean. Yes the hotel is a little dated but didn't concern us. There is a free bus service outside the hotel door that took us all around the city centre. Took a taxi from the airport but would take the train next time as it is only $5. Then the free Cat bus to the hotel.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O café da manhã geralmente recebe comentários positivos sobre o sabor ou variedade, mas o feedback sobre o jantar e o serviço de quarto é misto, com menus limitados, serviço lento e pratos ocasionalmente mornos. No geral, a qualidade da comida varia de muito boa a decepcionante.

Avaliações dos hóspedes relacionadas

10

Andrew

27 de fev. de 2025

·

Hospedou-se por 1 noite

Very good service and great food.

6

Rachael

18 de jun. de 2024

·

Hospedou-se por 2 noites

Room was shabby but clean. Bed was very comfortable. Shower pressure was amazing. Even though there was a chromecast attached to the TV, and it said that it was available to use, I was told "none of them work and haven't in a long time." We were provided with one very small container of milk, and when I requested a few more, I was told "no, thats too much, I can give you 2." We drink a lot of coffee so ended up having to buy our own milk. We also ordered room service. We ordered 2 ham and cheese croissants and after an hour I called to see how long theyd be. I was told "oh sorry, we only have 1 croissant. Can I give you a toasted sandwich instead?" I said yes, but the sandwich is cheaper by $4 (as stated on the online menu) and was then told "oh its still a good price madam, its OK." When it arrived our dinner was barely toasted and the toasted sandwich was cold in the middle. We were charged $9 for each of the items (even though it stated the sandwich was $5), plus a $5 )room service fee. It took almost 1.5 hours and was cold. I was really looking forward to this getaway, it was for my birthday and the first time my partner and I had time away from the kids in a long time. We were left disappointed with our 2 night stay.

4

Chris

1 de abr. de 2025

·

Hospedou-se por 5 noites

My room was in extremely poor condition. Although management claimed that renovations were underway, I saw no evidence of this. The bathroom was particularly unhygienic—the bathtub was dirty and stained, while the floor tiles’ grout, which should have been light grey, was nearly black. Several fittings were loose on the walls, and the shower tap was loose, allowing water to enter into the wall. On the first day of our stay, my wife suffered from food poisoning and required medical attention from a nurse. As compensation, the hotel offered us six complimentary breakfasts. However, given our experience, we were unwilling to risk further illness and chose to dine elsewhere instead. Additionally, we prefer having breakfast in our room, but this hotel does not offer in-room breakfast service, which was an inconvenience. Overall, our experience was disappointing, and we expected a much higher standard of cleanliness and service.

6

Jarryd

27 de set. de 2024

·

Hospedou-se por 1 noite

Definitely not 4 Star! On the positive side the breakfast was terrific.

8

Isla

26 de jun. de 2025

·

Hospedou-se por 2 noites

Great value for money. Huge room, and buffet breakfast was included and had great variety. Reception staff were very friendly and the check in/check out process was super easy!

6

Allen

3 de ago. de 2025

·

Hospedou-se por 2 noites

When the cost of additional buffet breakfast is 30 bucks per person, at the very least the food should be hot and not just luke warm. Decor in the room was very poor. Renovations must be long overdue.

6

Russell

1 de mar. de 2025

·

Hospedou-se por 1 noite

Food options plain and limited dinner and breakfast both struggled to finish Rooms clean but basic

10

Eva

19 de abr. de 2025

·

Hospedou-se por 1 noite

Arrived to check in and was greeted from an amazing guy behind the desk who showed us how to use the kiosk to check in, absolutely great service, didnt catch his name tho. Loved how convenient the hotel was for us as we enjoyed dinner at kickn in seafood place. The morning buffet breakfast was also really delicious.

10

Jan

3 de set. de 2023

·

Hospedou-se por 1 noite

Room price included breakfast - both were good value. Loved that we were able to turn of the aircon and open the balcony door for fresh air. Staff communication from Reception to housekeeping to Restaurant and Bar was welcoming, helpful, professional, responsive and friendly. We had lunch, dinner and breakfast in the restaurant and drinks from the bar. Faultless. Hotel was chosen for it’s easy walking distance to the Perth Concert Hall. Would absolutely stay again. One suggestion, a grab rail next to the toilet and on the inside wall of the shower would be helpful for people with limited physicality. Also, 2 drinking glasses in the room would be useful (1 glass, twin room) and a couple of extra pillows in the wardrobe could benefit. Thank you for the stay!

8

Tammy

23 de set. de 2025

·

Hospedou-se por 1 noite

Room was clean and tidy and comfortable. The meals were not up to expectation, had lunch and dinner there. Service was quite poor for drinks, coffees and meals. Had to wait for long times to get served. We didn’t bother having breakfast there and went elsewhere.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Mês	Preço médio
janeiro	US$ 119
fevereiro	US$ 160
março	US$ 153
abril	US$ 119
maio	US$ 129
junho	US$ 120
julho	US$ 117
agosto	US$ 124
setembro	US$ 202
outubro	US$ 178
novembro	US$ 228
dezembro	US$ 139

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $148	17 $172
18 $145	19 $160	20 $216	21 $246	22 $183	23 $160	24 $165
25 $123	26 $150	27 $192	28 $190	29 $189	30 $140	31 $146

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $140	2 $137	3 $179	4 $194	5 $172	6 $145	7 $136
8 $126	9 $157	10 $211	11 $201	12 $201	13 $179	14 $157
15 $126	16 $149	17 $180	18 $177	19 $152	20 $150	21 $181
22 $124	23 $148	24 $183	25 $192	26 $181	27 $138	28 $162
29 $123	30 $123

Mercure Perth On Hay

Preços para Mercure Perth On Hay

Média de preços por mês

Sobre esta propriedade

Localização

Opções de quarto

Quarto duplo superior, sacada

Quarto standard, 1 cama Queen, sacada

Quarto standard, 1 cama Queen

Quarto luxo, 1 cama Queen, sacada

Quarto standard, 2 camas de solteiro

Quarto luxo, 1 cama King

Quarto luxo, 1 cama King, acessível, sacada

Quarto standard, 1 cama King

Quarto luxo, 1 cama King, sacada

Quarto superior, 1 cama King, sacada

Quarto triplo standard, 3 camas de solteiro

Avaliações dos hóspedes sobre Mercure Perth On Hay

Opinião dos hóspedes

Políticas da propriedade

Instruções de check-in

Depósito de segurança

Informações importantes

Extras opcionais

Preços para próximas datas