The Stanley Hotel

Loved the stay, we will stay longer next time and hopefully by then the construction will be finished

Great stay, such a beautiful property. Wish there wasn't so much construction so we could view the hotel better

Every part of this review is done w/caution & hope this is a temporary issue. Unbeknownst, our stay coincided w/the annual shining ball & major construction so we arrived to long lines, a parking nightmare & room w/views of active construction & cinderblocks we could touch. We went for a drink & waited over 30 minutes at the bar before even being acknowledged. We asked the hostess for a table but she was too busy w/her tablet. We reserved a table online & she eventually made eye-contact 20 minutes later. The food was ok but we felt pressured to order w/the server hovering even as we asked for time. The next day was better after the ball but the construction was inescapable. We spent the day shopping, hiking & ended w/a ghost tour that was more history than ghost but cool. When jackhammers woke us at 7am Monday, we gave up. Trekking our bags back through the hotel & out the side door entrance w/out cart or assist, we went home. Today I searched (& found) the buried & exceptionally misleading construction info on the ABOUT page. The standouts are “occasional” activity, preserving “atmosphere of comfort & escape”. The obvious minimization of the construction is deceptive. If a paying customer sees it at all, it’s misleading at best & leaves customers w/ zero recourse. It also makes us less likely to return to enjoy what will likely be incredible additions. Estes Park is amazing; The Stanley was a massive disappointment-I’ll share what they aren’t-completion planned for 2028.

Buyer beware, if you book from hotels com you’ll book “the stanley” or think you will. Mine said “The Stanley (aspire)” which I had no idea what that meant. It’s not the building built in 1904. It’s “the residence of the Stanley, the aspire”. Built in 2016. A Hilton type spa hotel, a 10 minute walk off property. Did not expect that. The room is mediocre but COLD (went in the fall). Beds are comfy. They get points for that. They said maintenance would look at the heat. They didn’t. Next night I moved into the main building. It was a lot better room wise, but again, cold. I talked to front desk about it, and they again said maintenance would look at it. Maybe they didn’t have to because nothing was broken. They regulate the heat!!! I paid almost $350/night for someone to determine MY comfort level?!! The hotel is cool, has some good tours (try the Shining one), has the history I was looking for but over hyped. Definitely a one and done location for me. Also I was in room 202. Before the double doors. It was loud from people walking by and above me. There is a sign saying to shut them quietly, but take a guess at how many people paid attention to that. Yup. Not a whole lot.

Construction starts at 7am