Eurostars Grand Hotel Wien

Excelente

Hotel lindo, mas a cama pequena e desconfortável. Housekeeping deixava a desejar.café da manhã excelente

O hotel é maravilhoso! O atendimento excelente. Nos deram upgrade de quarto. Vedação acústica total. Quarto lindo, e super confortável. Localização privilegiada em Wien. Ao lado da ópera. Café da manhã delicioso. Estadia perfeita em Wien.! Super recomendo.

The front desk manager was very professional and handled issues sincerely. The breakfast staff (especially Lisa) provided excellent and attentive service.

Having traveled for 30 years and stayed in countless five-star hotels across Europe, this is the first time I've encountered a five-star hotel without hot water, forcing you to take a cold shower on a snowy day. When I called the front desk, there wasn't a single apology – utterly absurd! Five-star price for one-star quality! The housekeeping staff were so unbearably poor that they only came to "clean" after I complained; otherwise, they were just perfunctory!