Hilton Garden Inn Tallahassee Central

Pool was not working

Nice property. Beautiful lobby and dining area/bar. Outstanding value. Very near the Governor's Mall and restaurants.

pool closed

Lobby was nice

This Hilton property was not up to par with others. The pool was closed for renovations (no mention in any emails or in the app). Staff just handed us our keys-didn’t even point us in the direction of the elevators. The staff was more interested in talking to one another.

Very rude and unprofessional front desk clerk after I challenged the “pet fee” charge that wasn’t on the booking website that they obviously allow to sell rooms. 75 dollars for one night for my 9 lb dog. Very rude and offered nothing to help out since I had a non refundable booking. Shift manager wouldn’t even come speak with me about it face to face . Very disappointing and will be disputing charges! Hotel is nice and well maintained but unfortunately staff needs to learn how to be a little more accommodating for their guests

The morning front desk person (younger white male, dark hair) gave stellar service both over the phone before I checked in and the next morning. Evening front desk was not very hospitable, no eye contact, barely said 2 words. Upon getying to my room, it was very obvious that the floor was not swept, misc. debris was prevalent. There was also no remote control to be found for the tv. The microwave had alot of what appeared to be melted cheese inside. I went to the front desk and the unfriendly clerk said there were no other rooms with the whirlpool tub that I reserved and that there wasnt anyone available to clean the microwave. He gave me the remote control from the lobby tv to use and I steered clear if the microwave. Room surfaces looked as if they hadnt been wiped for awhile and 2/6 of the jets in the whirlpool tub did not work. The furniture and lamps are quite dingy and old. The hallway carpets are fisgusting and walls and doors are covered with smudges,etc. Not what you would expect from a Hilton, and definitely not for the price. I'm not a hotel snob and have stayed at more economical places that are at least clean. Really, that is the least you can do for your paying guests, especially when your property is so dated. As I was leaving, I also saw an out of order sign on the pool entrance. Would definately not stay here again.

Staff was very accommodating. My only complaint was the overbearing air freshener in the foyer and lobby.

Spent 5 nights here last week and would definitely stay again! We booked a 6th night as our plane was delayed and I automatically wanted to stay here again because we were so comfortable there. The staff is great! We enjoyed the outside seating area to hang out in the evenings. Enjoyed the pool during the day! Great location and the room was clean and comfortable as well. Oh and the SHOWER!! loved the water pressure! Loved our stay :)

Allows pets!❤️

My dog found pills, a vape, peanuts, etc. under the bed. And unfortunately ate a pill. Then we were relocated to a different room and had the exact same issue. Will not be staying again

We really liked the people at the front desk, but the room was extremely dirty. The floor had not been vacuumed and there were tufts of hair throughout the bathroom. Additionally, the bathroom was infested with little black ants. We actually left the hotel. I asked for my money back, which the night manager pleasantly agreed to, however the return has not shown up on my Visa card and I am still on the hook for $17 even if the receipted return eventually appears. Nonetheless, we were leaving regardless of whether we were refunded the $150 or not. We went to the Drury Hotel a few miles away and it was much nicer and certainly cleaner.

Rooms need updating/repairs. My first room the AC would not respond to changing the thermostat. Staff moved me to another room where it was functioning fine. In both rooms the shower heads were old and clogged, and there was almost no water pressure. The bathrooms need updating and do not seem clean.

Super clean, and comfortable beds!

Property was clean and the bed was soft.

Always a nice stay. Very clean and updated. Staff was very helpful.

The room was super dirty and we found chicken bones under the bed

I chose this hotel because of the proximity to my son's school. The check in was excellent the front desk associate was very friendly. We checked in and had to immediately leave to make the game on time. But upon return later that night we notice some cleaning issues in the room. The bathroom has hair all over. When the bed was turned down the blanket that was under the top cover was nasty and stained. Needless to say I was beyond disappointed. We made the front desk associate aware the very next morning and she sincerely apologized but it is not her job to inspect behind the cleaning staff. I thought that was the job of the supervisor. I was going to rebook for the following weekend but I decided on another hotel. The appearance of the hotel is very nice. But dirty rooms killed the overall appearance for me.

Clean, comfortable stay.

I would stay at this hotel 365 days if I could. I have never run into an unhappy employee, found trash on the grounds or had a dirty room. This hotel is awesomw in every way.

Payed extra for an upgraded room with a “private hot tub” just to find out it’s basically a bath tub and the jets don’t even work and are permanently plugged. Don’t advertise a hot tub if it’s not that

Room was a good size and even had a hot tub. The cook to order omlets were well made but the potatoes & bacon were pulled from the buffet and tasted like they had been sitting out there all morning. Last hotel all was fresh & both were ordered near end of breakfast time. The shower door needed to be repaired as it didn't close.

The staff was very friendly and professional. The rooms are a little outdated and could use some upgrades.

Rooms need updating/repairs. My first room the AC would not respond to changing the thermostat. Staff moved me to another room where it was functioning fine. In both rooms the shower heads were old and clogged, and there was almost no water pressure. The bathrooms need updating and do not seem clean.

Very quiet and spacious

Super clean, and comfortable beds!

TV in room was old and small. AC ran non-stop and is loud. Pillows were not comfortable.

I think $177 for a King room with a jacuzzi is too much for the quality of the room. The shower needed some serious CLR. The sofa was all stained up and the mattress was definitely due to be replaced. The jacuzzi however was wonderful and surprisingly large.

Nice location. Close to FSU & Capitol. Hotel very dated and rooms looking a little rough with some mold in the shower and signs of water leaks along the ceiling.

The only negative I had was that the water pressure seemed super low. The toilet was plugged when we got there and required multiple flushes each time due to water pressure and it was hard to rinse off soap and shampoo in showefor the same reason. r

The front desk person Lauren was probably one of the best I’ve ever had to deal with. Very professional, very friendly.

Great customer service

Check in was terrible. Waited at front desk for someone to come out from the back. After coming out receptionist was extremely unpleasant. Zero customer service skills. Asked for our name then said we had already checked on. After letting her no we did not she gave us our key and said you’re on the 2nd floor. I assumed the room # was on the inside of the card but it was not. Had to go back down to get room #. Went back up and somebody was already on the room this had go back down to lobby again. Still no customer service present. And of course I was told “No manager on duty.”

This Hilton property was not up to par with others. The pool was closed for renovations (no mention in any emails or in the app). Staff just handed us our keys-didn’t even point us in the direction of the elevators. The staff was more interested in talking to one another.

The property and room were nice and clean. The only issue I had was with check-in. We arrived at the property 15 min after 3pm. Our room was not ready, but front desk did not tell us this. We went up to our room to find it had not been cleaned. I found a housekeeping staff member on the same floor who said they'd get to it shortly. We had to get ready for our daughter's FSU recital in the lobby bathroom causing us to arrive late to the recital(which was the whole reason for the trip). Had we been made aware that our room was not ready we would have made other arrangements until it was available.

Have my booked room to another guest. Twice in two days.

Front desk staff excellent at check in and out. We will stay there again.

They charged me twice. I paid by Expedia and when I arrived they needed the credit card for incidentals. I noticed the full price come up and corrected them. They told me not to worry it was canceled. It wasn’t. Took me two more tries to get it refunded.

Spent 5 nights here last week and would definitely stay again! We booked a 6th night as our plane was delayed and I automatically wanted to stay here again because we were so comfortable there. The staff is great! We enjoyed the outside seating area to hang out in the evenings. Enjoyed the pool during the day! Great location and the room was clean and comfortable as well. Oh and the SHOWER!! loved the water pressure! Loved our stay :)

Staff was wonderful. Clark and Patrick were extremely nice and helpful.

Check in was good. (Very kind) Property is good from what I’ve seen so far and location is great.

I have been there before and enjoyed the safety of the area.

Nice property. Beautiful lobby and dining area/bar. Outstanding value. Very near the Governor's Mall and restaurants.

Nice area with convenient dining option. The coffee maker and refrigerator in the room were not working.

It was a little hard to find.

Good location. Close to FSU

This property was perfect for our stay to move in my daughter. It's right outside of the hustle near the campus, yet in a safe area near many dining options and shopping. My only complaint would be the person who checked us in. She was curt and rude, barely spoke to us and was not very welcoming. Aside from her, the room was comfortable and very clean. I would definitely stay here again!

Very clean and quiet. Great restaurant near by.

Felt very safe.

Nice location. Close to FSU & Capitol. Hotel very dated and rooms looking a little rough with some mold in the shower and signs of water leaks along the ceiling.

Didnt like the buffet bar wasent good options for the price

Nice property. Beautiful lobby and dining area/bar. Outstanding value. Very near the Governor's Mall and restaurants.

Everything was good, staff was great especially Doneisia ,she was very outgoing and hospitable, although i wish they served free continental breakfast lol.All the same it was a great stay and would definitely come back .

The beds were fantastic, the room temperature was acceptable, however the breakfast was not to our standards and there was no room service available. Food was leftover in the fridge and we had to throw it away ourselves. Wi-Fi did not work, but they may have been due to user error. We paid over $800 for a 2 1/2 day stay. Not worth the money.

Room was a good size and even had a hot tub. The cook to order omlets were well made but the potatoes & bacon were pulled from the buffet and tasted like they had been sitting out there all morning. Last hotel all was fresh & both were ordered near end of breakfast time. The shower door needed to be repaired as it didn't close.

i was not please it was breakfast free with stay for the price

No breakfast available as staff unable to print receipts due to system glitch. Gentleman trying to fix problem had to check us in and very politely explained situation. Not so with a.m.assoc who was rude and a poor rep for Hilton. Beds were terribly low and saggy. Always stay at Hampton Inns,usually a pleasant experience. Will bypass Hilton Garden Inn in future.

The people at the hotel couldn’t be nicer… full made to order breakfast… coffee in lobby excellent… room AC/Heat noisy… too much spray air freshen in the room

Only stayed overnight but property is beautiful and reasonably priced. Breakfast not included.

The stay was a little pricey which was ok for my situation. However, having to pay for breakfast? Most hotels offer some type of breakfast at no additional charge!