MainStay Suites Williamstown

Great staff and location.

Staff, location and restaurant

Front desk staff are great, location is perfect, accommodation is dated, dirty with basic amenities. We had to move to a second room as the bathroom was foul in the first; the second room also hadn't been cleaned properly. These are not corporate residences, they are Couldn'tCareLess Residences.

We spoke to the concierge about a late evening arrival. They assured us that we could access our room by calling a number when we got there. We drove 4hrs to reach our destination with a baby- to find that we could not access our room and there was no one to help us or assist. If it wasn’t for my parents we would have had to sleep in our vehicle. My 60 year old parents were staying there too (luckily) and let us in. They slept on the floor. It was an absolutely horrid situation. We chose to stay there because we wanted to be rested to attend a funeral. This did not happen. Severely disappointed. We expected more that just a refund. This did not occur. Don’t stay here if you can help it. I have stayed in a lot of places, we have never had this happen, ever. Very incompetent in this day and age. Staff also knew nothing about parking around the area. Huge overhaul and upskilling needed. The room was ok. Dusty around the skirting boards. Cleaning crew left red garbage bin in the hallway as we exited our room.

Dog friendly! Fantastic location, spacious and clean rooms and welcoming staff!