TownePlace Suites by Marriott Columbus

Rooms were amazing!!! Breakfast was delicious and well stocked.

We had a two night, two room reservation through Expedia. When we got to the hotel the front desk attending, rudely informed me that they had overbooked the hotel and that since we booked through Expedia the cancelled our reservation and sent us a message through Expedia. The message, which we didn’t see since we were traveling was sent 3 hrs prior to the scheduled check in time. The attendant at the front desk informed us that they have rooms at the adjoining hotel but that she would not honor the same price we had reserved for our original reservation and would not put us in touch with the manager. We then contacted Expedia via chat and the agent was no help. Didn’t offer to help us find another hotel or anything. I have never had such bad service from Expedia. I expect it from Hotels.com but until this experience Expedia had been helpful. We were told we would hear back from Expedia and two days later still nothing. I would never use this hotel and am questioning the benefits of expedia at this moment too.

Breakfast was freah

We loved the clean room and amenities. It was a busy weekend and the staff maintained the lobby and the breakfast area even with the large amount of guests.

Clean and well kept. Friendly staff