Apartamento Costa del Sol Beach First Line

I was told by agent that I could not have the property I paid for as booking was made on day I wanted to begin reservation as their deposit system couldn’t process less than 24 hours. He offered me another no deposit room but for €200 more. I almost paid it until I was told that the swimming pools were closed from September and lied about it being a city policy. It is not. They then tried deleting messages when I said I would not pay the extra but luckily I deleted them. These people are scammers and Expedia have not done due diligence or followed up complaint. Please book elsewhere

Everything was closed for our use except the "game room" and pool.

This hotel is a private block of flats I have p,Hotta’s and interviewed residents. ITS A SCAM. Awaiting refundswimming pool is part of hotel next door where I had to book at great cost,nice place

Lo mejor del apartamento es la localización, en primera línea de playa con todo a mano,pero luego la limpieza excasa, la televisión sin señal y dos días bañandonos con agua fría..así que nota general un 4.

BEWARE! Crazy system - you have to call them the DAY before you stay to organise entry. I didn’t see that instruction so missed it. Apartments almost impossible to find then wait for this - you have only a 2 hour check in slot. If you miss it (I did so my fault) you don’t get to stay! You paid for nothing! I stay in Fuengirola possibly 50 nights a year. I will 100% never stay at this place again because the entry system is terrible. Silly instructions and as a result beware - far easier options available. It’s cheap for a reason. Also located in a very loud area with a lot of loud music. Put simply, in my view, a very poor choice to be avoided.

Lo mejor del apartamento es la localización, en primera línea de playa con todo a mano,pero luego la limpieza excasa, la televisión sin señal y dos días bañandonos con agua fría..así que nota general un 4.

Waited outside for hours – no one showed up, no one answered the phone, and no instructions were given. This place took our money and disappeared. Even Hotels.com couldn’t reach them for days. Zero professionalism. Avoid this place like the plague – it's a complete joke.

Je sui arriver sur place j’ai pas pu avoir l’hôte au telelephone qui voulait absolument que je paye 500euro de caution qui me rendra dans 1semaine et que je lui envoie ma carte bleu en photo j’ai jamais vu sa de ma vie j’ai appeller hôtel.com qui m’a laisser en attente j’ai passer plus de 4h au téléphone avec eux et la personne du rbnb de répondais plus j’ai pris un autre hôtel et je me sui pas fait rembourser ces une arnaque ne prenez jamais cette appartement ces totalement une arnaque orchestré

BEWARE! Crazy system - you have to call them the DAY before you stay to organise entry. I didn’t see that instruction so missed it. Apartments almost impossible to find then wait for this - you have only a 2 hour check in slot. If you miss it (I did so my fault) you don’t get to stay! You paid for nothing! I stay in Fuengirola possibly 50 nights a year. I will 100% never stay at this place again because the entry system is terrible. Silly instructions and as a result beware - far easier options available. It’s cheap for a reason. Also located in a very loud area with a lot of loud music. Put simply, in my view, a very poor choice to be avoided.

Blackmail for money, no communication, left without answers, did not resolve issues.

we never stayed at the apartment we could not find the building with that name, and when we called the number on the invoice we was told to get access we need to pay another 500 euros deposit and on your site you tell people not to pay 3rd party, so we stayed at the apartment in your picture but not the same name, and we had to pay again and with no 500 euro deposit

Took our money we arrived at hotel and there was no one there to check us in we contacted the help line they ignored us

Personne ne répond au téléphone, ni aux mails. Tenté un contact de 14h à 20h. Personne . Pas pu séjourner dans ce site! Payé pour un service non rendu! J'ai du trouver un autre hébergement. Plus cher évidement ! Ils sont coutumier du fait ,et vous le savez. Pourquoi proposer encore, cet hébergement ? Que proposez vous pour le dedomagement?

No puedo nada más que criticar y denunciar el pésimo trato recibido, llegando hasta el punto de no alojarme en el apartamento y perder el pago por la reserva mas tasas. Los administradores de la finca ignoraron continuamente mis intentos de comunicación vía telefónica o mensajería instantánea. Sólo conseguí respuesta utilizando el servicio de atención al cliente de Hoteles.com y pude empezar los trámites previos a la entrada, a saber, envío de documentación de los huéspedes y pago de fianza por valor de 300€. Para el pago de la fianza utilizan la plataforma de pago "SumUp", la cual, no acepta todas las entidades bancarias y, en mi caso, esta plataforma dio fallo de comunicación con los servidores durante 4 horas y probando con 5 tarjetas diferentes. Los administradores no aceptan otro método para el abono de la fianza, obviamente, no se pueden responsabilizar por los fallos de la plataforma de pago "SumUp" y como contrapartida te ofrecen otros alojamientos por precio muy superior. Poniendo números, reservé este alojamiento por 90 euros por un día y me ofrecieron otro alojamiento sin fianza por 110 euros más a los ya abonados. No llega a ser estafa pero está en el límite. Lo que sí puedo denunciar es la nula comunicación por parte de los administradores. Ni después de realizar la reserva, ni 24 horas antes, ni el mismo día de la entrada.

No me es posible valorar nada del alojamiento pues no me dejaron ni siquiera entrar en el mismo, pero si me cobraron la estancia sin ni siquiera poder aprovecharla, no pude terminar técnicamente la reserva porque no me mandaron un correo con un enlace, pero si me cobraron la estancia, no pude comunicarme con ellos, aunque estuve llamando a un numero de teléfono continuamente, sin obtener respuesta ninguna, y reitero ellos si cobraron el alojamiento, y el trato de Expedia deja mucho que desear, no te dan ninguna solución, y te dejan indefenso ante estos atropellos, espero que la denuncias de estos actos fructifiquen, y sobre todo que no le deba pasar a nadie mas para que cambien estas políticas de empresa que son un abuso y dejan indefenso a la persona que quiere contratar sus servicios

This is a con. You pay your money but you will not get an apartment. Just like the other reviews say. Host doesn't respond to messages or calls. Then, last minute just before arrival comes up with a load of conditions you must meet to get the keys. Including photographing and emailing your credit card - really! The host will not meet you at the property - I waited 2 hours outside it. Then the host just stops responding once more, pockets your money and makes the apartment available for rent again. Had to book into a hotel instead.

BEWARE! Crazy system - you have to call them the DAY before you stay to organise entry. I didn’t see that instruction so missed it. Apartments almost impossible to find then wait for this - you have only a 2 hour check in slot. If you miss it (I did so my fault) you don’t get to stay! You paid for nothing! I stay in Fuengirola possibly 50 nights a year. I will 100% never stay at this place again because the entry system is terrible. Silly instructions and as a result beware - far easier options available. It’s cheap for a reason. Also located in a very loud area with a lot of loud music. Put simply, in my view, a very poor choice to be avoided.

Llegué a la dirección indicada y no había ningún apartamento . Pregunté a unas persona del edifico y me comentaron que es un fraude y que son muchas las personas que han llegado preguntado por este apartamento Ruego por favor que lo quiten de su página y que me devuelvan mi dinero

we never stayed at the apartment we could not find the building with that name, and when we called the number on the invoice we was told to get access we need to pay another 500 euros deposit and on your site you tell people not to pay 3rd party, so we stayed at the apartment in your picture but not the same name, and we had to pay again and with no 500 euro deposit

Der var ingen lejlighed da vi kom

Lo mejor del apartamento es la localización, en primera línea de playa con todo a mano,pero luego la limpieza excasa, la televisión sin señal y dos días bañandonos con agua fría..así que nota general un 4.

This hotel is a private block of flats I have p,Hotta’s and interviewed residents. ITS A SCAM. Awaiting refundswimming pool is part of hotel next door where I had to book at great cost,nice place

This is a con. You pay your money but you will not get an apartment. Just like the other reviews say. Host doesn't respond to messages or calls. Then, last minute just before arrival comes up with a load of conditions you must meet to get the keys. Including photographing and emailing your credit card - really! The host will not meet you at the property - I waited 2 hours outside it. Then the host just stops responding once more, pockets your money and makes the apartment available for rent again. Had to book into a hotel instead.