Ensana Thermia Palace

El hotel estaba muy bien cuidado, mucha oferta en temas de spa y bienestar. Todo perfecto, el único tema que estuvo bien pero no para un hotel 5 estrellas es el de la comida. Estaba OK,

Todo fantástico, tranquilidad.

I can recommend this hotel for a very nice location, special care and excellent cuisine. The staff was kind and focused on every detail. Of course, this hotel provides a unique SPA, unique in the world .... mud wrap or mud bath.

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The hotel is beautiful, the area is very beautiful, green, great walking paths, green and pleasant. Not far (10 minutes) from the city center. So far everything is fine. We had a problem with the reception manager, whose name I have no idea. We booked the hotel through Hotels.com and I was sure that I had booked breakfast and dinner and tried to find out why the hotel only listed breakfast. In a pleasant way, without arguing, I just asked her to check again and emphasized that I might have been wrong. And since then, the reception manager has completely ignored us, and every time I approached her, I felt like I was bothering her, I responded in an unkind way until I avoided using the reception and managed on my own. Secondly, it is not stated anywhere that the entrance to the health center, thermal pools, mud pools, etc. are separate for men and women, and since my wife cannot be alone for various reasons, we could not enjoy these facilities (which are the main reason we booked this hotel), nor could we receive any response or help. The service was very lacking from the staff. Compared to the waiters who clean and especially in the dining room, the attitude was wonderful. I would like to point out that my wife and I travel to spa hotels once or twice a year and this is the first time we have felt uncomfortable. This is our first time at this hotel, which we thought would be a great experience, and we were disappointed.