Merveil - Luxury Suite -Opera - Volney II

Terrible communication from team. Incorrect door code given resulting in being locked out in foyer at night until correct code was finally communicated to us (other incorrect codes provided in meantime). Inconsistent information given regarding when replenishment of basic hygiene supplies were to occur (e.g., toilet paper, paper towel, laundry detergent) resulting in a delay of days. Noisy as opposite is a busy restaurant/bar (no room soundproofing) and can hear music and people from street to 3am. Whenever an issue was raised, we had to keep following up for updates otherwise things just didn’t happen. Apartment was old and worn with scuff marks, lots of insects to the point where we purchased insect spray. Single plug in bathroom can’t even power hairdryer. Towel heating rack required technician attendance to function per video. In-room safe required technician attendance to fix as it threw error when unlocking (even with correct code). Also, multiple locked doors each with a different code, along with dark and narrow corridors and an elevator so small it was only rated for 4 people - we could not even fit 2 adults and 1 child with suitcases, it was a cozy fit with only 2 adults and 1 child. Last thing, Paris was quite warm and the bedrooms had ceiling fans. However, when the lights were turned off, the ceiling fans automatically stopped. In-room standing fans were provided but they were so loud they were unsuitable for use at night (if you wished to sleep). So many issues.

This was a beautiful property and we really enjoyed our time here. The staff was very easy to reach and so helpful. We even left a jacket there and they helped us get it shipped back to the U.S.

Todo excelente lo único que si hubiera tenido aire acondicionado y otro sanitario hubiera estado perfecto. Pero eso ya sabíamos

Great place, great locations, great service. It had everything we needed. If I needed to be picky, an AC would be an amazing addition in the dead heat of the summer. Every room has fans, which make it all manageable. The shower is amazing.

La ubicación es muy buena! Pero si piensas ir en verano no vayas ya que no cuentan con aire acondicionado y es imposible estar en el departamento con el calor tan fuerte que hace. Nos proporcionaron ventiladores pero eran de muy mala calidad y no servían para nada.