Ellywan is a stunning property in a beautiful setting — spacious, well-equipped, and perfect for a group getaway.Unfortunately, our most recent stay was overshadowed by a dispute with the owners regarding a scratch on the cooktop. After our stay, we were charged 858.26 for a full cooktop replacement due to what they considered damage. The cooktop was still completely usable and looked fine, yet the owners insisted on replacing the entire unit.What makes this worse is that it really came down to our word against theirs. We’re not even certain the scratch happened during our stay, but the agent’s view was that we should have checked the property on arrival and reported any pre-existing marks. In reality, who inspects and documents every surface of a house before unpacking for a weekend away?Guests should also be aware that the house rules include “14 ways to lose your deposit”, which sets the tone for a very strict approach to property condition. My advice: take photos of everything as soon as you arrive — before you even unpack your bag.It’s a shame, because the property itself is beautiful, but this approach to guests has left us unwilling to return.
Ellywan is a stunning property in a beautiful setting — spacious, well-equipped, and perfect for a group getaway.Unfortunately, our most recent stay was overshadowed by a dispute with the owners regarding a scratch on the cooktop. After our stay, we were charged 858.26 for a full cooktop replacement due to what they considered damage. The cooktop was still completely usable and looked fine, yet the owners insisted on replacing the entire unit.What makes this worse is that it really came down to our word against theirs. We’re not even certain the scratch happened during our stay, but the agent’s view was that we should have checked the property on arrival and reported any pre-existing marks. In reality, who inspects and documents every surface of a house before unpacking for a weekend away?Guests should also be aware that the house rules include “14 ways to lose your deposit”, which sets the tone for a very strict approach to property condition. My advice: take photos of everything as soon as you arrive — before you even unpack your bag.It’s a shame, because the property itself is beautiful, but this approach to guests has left us unwilling to return.