Atrium Ambiance Hotel

Havde booket exec suite med jacuzzi og med vin og champagne serveret på vær ved ankomst. Suiten var ikke klar på check in tidspunktet pga problemer med jacuzzien. Da vi fik suiten efter noget tid var der ikke hverken vin eller champagne og glas som beskrevet. Jacuzzien virkede stadig ikke (gammel model uden instruktioner) og den kunne ikke varme. På anden dagen fik vi en flaske og noget frugt. På 3. dagen virkede jacuzzien stadig ikke efter en tekniker udefra havde været forbi. Vi anmodede derfor om et andet værelse med jacuzzi, som vi så først fik på 4. dagen. Vi skulle selv anmode om kompensation og tale med hotwlmanageren inden der skete noget. De til ød ikke noget af sig selv hvilket vi forventer når tingene ikke er i orden. Hotelmanageren var til dels imødekommende med et ekstra vær vi kunne bruge på 4. dagen og en 20 mins gratis massage. Den fik vi dog forlænget til 45 min. Alt i alt et ok hotel men forventede noget mere imødekommenhed og initiativ til at kompensere for at tingene ikke var i orden på den dyreste suite hotellet.

Hotellet var som vanlig helt topp. Pleier å overnatte noen ganger i året når det er ledige rom. Veldig fornøyd.

Chambre très agréable et petit déjeuner très complet

Excellent petit déjeuner. Personnel à l'écoute. Chambre très bien. Deux bémols : Salle de bains très petite. Le bruit de la rue

Booked a “Superior” room and they gave us a broom closet. We were supposed to have twin beds, but they gave us a king. Housekeeping then converted it into two twin beds pressed up against one another. Not like the photos at all (or my prior stay at the hotel). When I mentioned this, reception gave me he key to a larger room to look at. It was in line with the hotel photos, but the safe in this room was tiny and could not hold my valuables (the safe in the first room could). When I mentioned this, no further alternatives were offered so we chose the broom closet (and they charged me to use the safe). 12 tv channels worked, but 10 were in German (they offer 40 channels—this has nothing to do with the channels they tell you in advance they can’t get, these are the ones they offer but weren’t working). There is no maintenance person or manager before 9 or after 5. Bathroom was more of a wet room. Water temperature and pressure were inconsistent during the same shower. No working space in the bedroom or bathroom. Breakfast was disorganized and two of the breakfast ladies were unprofessional and irritating. Asked reception for a North American adapter. They gave me one for the UK. Asked again and they said they didn’t have one (that’s after two trips to reception). Receptionist was clueless when asked for a beach bed or restaurant recommendation. A very disappointing and uncomfortable two days. Will not return. Ever. Will never recommend.