Residence Inn Lansing West

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I had no real problems with the property. It was visible that they were doing upgrades and it was signs posted everywhere. The inside of the hotel was clean, the room was spotless. The only complaint is that on the last day, the water in one of our bathrooms went out mid shower, so had to go over to the other bathroom and finish. Besides that the stay and room was great!

Front entrance door not in service (does not open automatic). Not in compliance with ADA. You must tug on the door and hurt your hand and I broke a nail. lighting through out the hall is dim and dark, you feel like you are in a garage parking lot. I check in and entered the room and the bedding was musty and soiled. Next morning I ask for them to change bedding. I stayed for three weeks and they cleaned the room four times. Mid-stay they ask me to change rooms due to building construction concerns. Due to poor house keeping I ran out of toilet paper. This was the worst Residence Inn I stayed in and I travel multiple states per year for work.

Staff was friendly and room was clean and neat.

Room was brand new - Newly renovated! It was very nice. Girl at front desk was very nice -and helpful! We were very very disappointed that the pool was under construction! No pool ! We have an autistic son that lives to swim and was very upset’ they wouldn’t let us cancel 2nd night. There was a lot of hotel under construction!