Hotel Irotama Bungalows & Bohios

Ok

We loved Breakfast. Bungalows were ok but need upgrade in showers and toilets. Staff is very friendly. Check however they need to have better customer service and accommodate guests with their request. We requested two famiiies to be one next to the other and we were told there were no rooms. Spent one hour at check in until we were given rooms one next to the other. Other family. All US Residents were told to pay IVA because they entered with Colombian eye detector. They could out validate he was US resident even after showing papers and passport. We always have issues with rooms given at check in every trip we make to Irotama. They should look on how to make it easier. Put more air at the lobby too. It gets too hot.

I booked a Bungalow to be closer to the beach but the unit wasn’t in good condition, there was not luggage benchs, no coffee maker, no table at the porche. the phone didn’t work so to request anything we had to walk to the main building or call from the bar. The fridge was damaged and the first morning there was water in the way to the bathroom and my husband fell. After that we had to ask to be asigned to a unit in proper condition for any guest. The customer service manager was very diligent and relocated us to an apartament with an upgrade something that was fair considering an unpleasant first night. A recomendación to house keeping departament to instruct the staff to be careful closing doors when cleaning. the third night our apartament was infested by mosquitos. We didn’t left the door open but I asked to apply bug spray in the balcony and probably they should have left the slide door open. Hope Ziritama keep up the quality service they used to have a fee years ago Cheers

Very clean delicious food, nice staff

super great place had a 6 day vacation like never before